HP A646 Inkjet CC001A#B1H manual Additional warranty options, Placing a call

Page 84

Chapter 10

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

HP support and warranty

82 HP support and warranty

Image 84

Contents User Guide Page Contents Maintenance Print from a computerTroubleshooting HP support and warrantySpecifications Regulatory and environmental informationContents HP Photosmart A640 series User Guide Chapter Get started How do I?Find more information Photosmart at a glance Front and rear viewsControl panel buttons and indicator lights HP TouchSmart screenUse the touch screen Use the stylusStylus storage areas Photosmart Menu Touch screen frameTouch screen frame Thumbnail view and 1-up view To view photos in thumbnail viewTouch View and Print on the Photosmart menu To view photos in 1-up viewSetup Menu Photo iconsPhoto icons Related topicsHow to use the Setup Menu To use the setup menuSetup menu options Tools Print TestPrint Sample Printer StatusPreferences Bluetooth HelpGet started Paper basics Choose the best paper for the jobLoad your paper Paper loading tipsTo load paper To change the paper typeLoad your paper Paper basics Print from a Bluetooth device What you need for a Bluetooth connectionTouch Bluetooth Touch Device Address To find out the device address of the productPrint photos from a Bluetooth device To connect to and print from other Bluetooth devicesTo print from a Bluetooth device Touch BluetoothPrint without a computer Print from a memory cardSupported memory cards Insert a memory cardPrint photos from a memory card or USB device One touch photo printsTo select photos, add copies, and print multiple photos To print all photos To deselect photos To deselect one photoTo deselect all photos To print a photo index To print camera-selected photosTo remove a specific photo from the print queue Save photos from a memory card to another device Print from a PictBridge-certified camera or deviceRemove a memory card Get creative Add frames Add captionsTo use the Frames creative option To use the Caption creative option Draw on photos To use the Draw creative optionAdd clip art Use Design GalleryTo use the Clip Art creative option Specialty printing projects To use the Design Gallery creative optionCreate albums To use the Albums creative optionPrint without a computer Create Greeting Cards To use the Greeting Card creative optionPassport photos To use Passport Photos mode To use Panoramic Photos modePanoramic photos To use Photo Stickers mode Photo stickersCreate Photo Layouts To use the Photo Layouts creative optionVideo Frame prints To print a frame from a video clipEnhance or edit your photos Use Photo FixCrop a photo To turn off Photo FixAdjust photo brightness Remove red-eye from your photosUse Pet Eye Fix Touch up a photoCreate and view slide shows To view photos in a slideshowTouch Slideshow on the Photosmart menu To print from a slideshowPrint without a computer Print from a computer Printer softwareTransfer photos to a computer To save photos from a memory card to a connected computer To delete photos or files from a memory cardTo change the HP Real Life technologies settings Enhance your photosIf a memory card is already inserted, do the following Change the print settings for the print job Print quality settingsChange the print quality To select a print quality and speedChange the paper type Change the paper sizeTo select a specific paper type To select a paper sizePrint photos Print borderless photosGuidelines To print a borderless photoPrint photos with a border To print a photo with bordersPrint panoramic photos To print panoramic photosPrint on index cards and other small media To print on index cards or other small mediaPrint from a computer Maintenance Clean the print cartridge automaticallyTo clean the print cartridge from the printer Align the print cartridgeTo access the printer status screen View estimated ink levelsInsert or replace the print cartridge View printer statusTo insert or replace a print cartridge Get print cartridge ordering information Print a test Print a sampleStore the printer and print cartridge Store the printerRemove ink from your skin and clothing RemedyTroubleshooting Software installation issuesInstallation failed Solution 1 Turn off virus softwareSolution 2 Accept the license agreement during installation Solution 3 Retry the installationTry the following solution for this problem To enable Software Install ModeInstallation did not start automatically Printer does not appear in Printers and Faxes Windows onlySolution 2 Make sure Software Install Mode is enabled Solution 3 Turn the printer off and then back onSolution 4 Make a drive letter available Printing and hardware issues Printer is plugged in, but it will not turn onSolution 1 Check the power cord Solution 2 Press the On button once and not quicklySolution 3 Unplug product and contact support online Solution 1 Make sure the USB cable is securely attached Solution 2 Make sure that the printer is turned onPrintout did not appear Computer and printer lost communicationTry the following solution for this problem Solution An Unknown device message appeared Windows onlyWindows users Printer did not print borderless photos Could not save photos from the computer to the memory cardTouch Preferences Touch Borderless Solution 1 Reduce image size Solution 2 Use correct paperBlank page came out of the printer Print quality is poorBluetooth printing problems My Bluetooth device cannot find the printerSolution 3 Print on correct side of paper Solution 4 Clean print cartridgeSolution 2 Check Bluetooth Visibility setting Solution 3 Check Bluetooth Security level settingTouch Bluetooth Touch Security level Cause Bluetooth Security level may be set to HighNo page came out of the printer Print quality is poorPhoto printed with borders Shop for ink supplies To order cartridges from a connected computerClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies HP support and warranty Check the HP support Web site firstHP support by phone Phone support periodAdditional warranty options Placing a callAfter the phone support period Specifications Printer specificationsSystem requirements Paper Tray Print Cartridge Regulatory and environmental information Regulatory noticesRegulatory model identification number FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Environmental product stewardship programEco-Tips Material safety data sheets Power consumptionPaper use PlasticsRegulatory and environmental Information Chemical Substances ItalianoEU Declaration of Conformity EMCChapter April Software installation To install the softwareAppendix a