HP A646 Inkjet CC001A#B1H manual HP support and warranty, Check the HP support Web site first

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10 HP support and warranty

This section contains the following topics:

•Check the HP support Web site first

•HP support by phone

•Additional warranty options

For the full warranty statement, see the product Basics Guide that came in the box with the product.

Check the HP support Web site first

Check the documentation that came with the printer. If you do not find the information you need, check out the HP support Web site.

To check for online support

1.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP Photosmart

•Valuable HP Photosmart and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart

2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

3.If you do not find the information you need online, call HP support. Support options and availability vary by device, country/region, language, and phone support period.

HP support by phone

For a list of support phone numbers, see the phone number list in the printed documentation.

This section contains information on the following:

•Phone support period

•Placing a call

•After the phone support period

HP support and warranty

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

HP support and warranty

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Contents User Guide Page Contents Print from a computer MaintenanceRegulatory and environmental information TroubleshootingHP support and warranty SpecificationsContents HP Photosmart A640 series User Guide Chapter Find more information Get startedHow do I? Front and rear views Photosmart at a glanceHP TouchSmart screen Control panel buttons and indicator lightsUse the stylus Use the touch screenStylus storage areas Touch screen frame Photosmart MenuTouch screen frame To view photos in 1-up view Thumbnail view and 1-up viewTo view photos in thumbnail view Touch View and Print on the Photosmart menuRelated topics Setup MenuPhoto icons Photo iconsTo use the setup menu How to use the Setup MenuPrinter Status Setup menu optionsTools Print Test Print SamplePreferences Help BluetoothGet started Paper loading tips Paper basicsChoose the best paper for the job Load your paperTo change the paper type To load paperLoad your paper Paper basics To find out the device address of the product Print from a Bluetooth deviceWhat you need for a Bluetooth connection Touch Bluetooth Touch Device AddressTouch Bluetooth Print photos from a Bluetooth deviceTo connect to and print from other Bluetooth devices To print from a Bluetooth devicePrint from a memory card Print without a computerInsert a memory card Supported memory cardsTo select photos, add copies, and print multiple photos Print photos from a memory card or USB deviceOne touch photo prints To deselect all photos To print all photosTo deselect photos To deselect one photo To remove a specific photo from the print queue To print a photo indexTo print camera-selected photos Remove a memory card Save photos from a memory card to another devicePrint from a PictBridge-certified camera or device Get creative To use the Frames creative option Add framesAdd captions To use the Caption creative option To use the Draw creative option Draw on photosTo use the Clip Art creative option Add clip artUse Design Gallery To use the Design Gallery creative option Specialty printing projectsTo use the Albums creative option Create albumsPrint without a computer To use the Greeting Card creative option Create Greeting CardsPanoramic photos Passport photos To use Passport Photos modeTo use Panoramic Photos mode Photo stickers To use Photo Stickers modeTo print a frame from a video clip Create Photo LayoutsTo use the Photo Layouts creative option Video Frame printsTo turn off Photo Fix Enhance or edit your photosUse Photo Fix Crop a photoTouch up a photo Adjust photo brightnessRemove red-eye from your photos Use Pet Eye FixTo print from a slideshow Create and view slide showsTo view photos in a slideshow Touch Slideshow on the Photosmart menuPrint without a computer Transfer photos to a computer Print from a computerPrinter software To delete photos or files from a memory card To save photos from a memory card to a connected computerIf a memory card is already inserted, do the following To change the HP Real Life technologies settingsEnhance your photos To select a print quality and speed Change the print settings for the print jobPrint quality settings Change the print qualityTo select a paper size Change the paper typeChange the paper size To select a specific paper typeTo print a borderless photo Print photosPrint borderless photos GuidelinesTo print a photo with borders Print photos with a borderTo print panoramic photos Print panoramic photosTo print on index cards or other small media Print on index cards and other small mediaPrint from a computer Align the print cartridge MaintenanceClean the print cartridge automatically To clean the print cartridge from the printerView printer status To access the printer status screenView estimated ink levels Insert or replace the print cartridgeTo insert or replace a print cartridge Get print cartridge ordering information Store the printer Print a testPrint a sample Store the printer and print cartridgeRemedy Remove ink from your skin and clothingSolution 1 Turn off virus software TroubleshootingSoftware installation issues Installation failedTo enable Software Install Mode Solution 2 Accept the license agreement during installationSolution 3 Retry the installation Try the following solution for this problemPrinter does not appear in Printers and Faxes Windows only Installation did not start automaticallySolution 4 Make a drive letter available Solution 2 Make sure Software Install Mode is enabledSolution 3 Turn the printer off and then back on Printer is plugged in, but it will not turn on Printing and hardware issuesSolution 3 Unplug product and contact support online Solution 1 Check the power cordSolution 2 Press the On button once and not quickly Computer and printer lost communication Solution 1 Make sure the USB cable is securely attachedSolution 2 Make sure that the printer is turned on Printout did not appearAn Unknown device message appeared Windows only Try the following solution for this problem SolutionWindows users Touch Preferences Touch Borderless Printer did not print borderless photosCould not save photos from the computer to the memory card Print quality is poor Solution 1 Reduce image sizeSolution 2 Use correct paper Blank page came out of the printerSolution 4 Clean print cartridge Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution 3 Print on correct side of paperCause Bluetooth Security level may be set to High Solution 2 Check Bluetooth Visibility settingSolution 3 Check Bluetooth Security level setting Touch Bluetooth Touch Security levelPhoto printed with borders No page came out of the printerPrint quality is poor Click Order Supplies Online Windows or Supplies Mac OS Shop for ink suppliesTo order cartridges from a connected computer Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phoneAfter the phone support period Additional warranty optionsPlacing a call System requirements SpecificationsPrinter specifications Paper Tray Print Cartridge Regulatory model identification number Regulatory and environmental informationRegulatory notices Vcci Class B compliance statement for users in Japan FCC statementEco-Tips LED indicator statementEnvironmental product stewardship program Plastics Material safety data sheetsPower consumption Paper useRegulatory and environmental Information Italiano Chemical SubstancesEMC EU Declaration of ConformityChapter April To install the software Software installationAppendix a