HP A646 Inkjet CC001A#B1H manual Printer does not appear in Printers and Faxes Windows only

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The printer does not appear in Printers and Faxes (Windows only)

Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Retry the installation

•Solution 2: Disable Software Install Mode

Solution 1: Retry the installation

Solution: Make sure the software is installed by verifying that there is

HP Photosmart A640 series folder in the HP folder of the Windows Start menu. If the folder does not appear in the Start menu, retry the installation.

Cause: The installation did not finish properly for an unknown reason. If this did not solve the issue, try the next solution.

Solution 2: Disable Software Install Mode

Solution: Disable Software Install Mode and check Printers and Faxes again.

To disable Software Install Mode

1.Touch the Setup icon to display the Setup menu. For more information, see Setup Menu.

2.Touch Preferences.

3.Touch Software Install Mode.

4.Make sure Off is checked.

5.Turn the printer off, wait 10 seconds, and then turn the printer back on.

6.Check to see if the printer appears in Printers and Faxes.

Cause: The installation may not have fully completed.

Troubleshooting

The installation did not start automatically

Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Start the installation manually

•Solution 2: Make sure Software Install Mode is enabled

•Solution 3: Turn the printer off and then back on

•Solution 4: Make a drive letter available

Solution 1: Start the installation manually

Solution: Start the installation manually. Follow the instructions on the printer screen.

Cause: Autorun is disabled.

If this did not solve the issue, try the next solution.

Software installation issues

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Contents User Guide Page Contents Print from a computer MaintenanceHP support and warranty TroubleshootingSpecifications Regulatory and environmental informationContents HP Photosmart A640 series User Guide Chapter Get started How do I?Find more information Front and rear views Photosmart at a glanceHP TouchSmart screen Control panel buttons and indicator lightsUse the stylus Use the touch screenStylus storage areas Touch screen frame Photosmart MenuTouch screen frame To view photos in thumbnail view Thumbnail view and 1-up viewTouch View and Print on the Photosmart menu To view photos in 1-up viewPhoto icons Setup MenuPhoto icons Related topicsTo use the setup menu How to use the Setup MenuTools Print Test Setup menu optionsPrint Sample Printer StatusPreferences Help BluetoothGet started Choose the best paper for the job Paper basicsLoad your paper Paper loading tipsTo change the paper type To load paperLoad your paper Paper basics What you need for a Bluetooth connection Print from a Bluetooth deviceTouch Bluetooth Touch Device Address To find out the device address of the productTo connect to and print from other Bluetooth devices Print photos from a Bluetooth deviceTo print from a Bluetooth device Touch BluetoothPrint from a memory card Print without a computerInsert a memory card Supported memory cardsPrint photos from a memory card or USB device One touch photo printsTo select photos, add copies, and print multiple photos To print all photos To deselect photos To deselect one photoTo deselect all photos To print a photo index To print camera-selected photosTo remove a specific photo from the print queue Save photos from a memory card to another device Print from a PictBridge-certified camera or deviceRemove a memory card Get creative Add frames Add captionsTo use the Frames creative option To use the Caption creative option To use the Draw creative option Draw on photosAdd clip art Use Design GalleryTo use the Clip Art creative option To use the Design Gallery creative option Specialty printing projectsTo use the Albums creative option Create albumsPrint without a computer To use the Greeting Card creative option Create Greeting CardsPassport photos To use Passport Photos mode To use Panoramic Photos modePanoramic photos Photo stickers To use Photo Stickers modeTo use the Photo Layouts creative option Create Photo LayoutsVideo Frame prints To print a frame from a video clipUse Photo Fix Enhance or edit your photosCrop a photo To turn off Photo FixRemove red-eye from your photos Adjust photo brightnessUse Pet Eye Fix Touch up a photoTo view photos in a slideshow Create and view slide showsTouch Slideshow on the Photosmart menu To print from a slideshowPrint without a computer Print from a computer Printer softwareTransfer photos to a computer To delete photos or files from a memory card To save photos from a memory card to a connected computerTo change the HP Real Life technologies settings Enhance your photosIf a memory card is already inserted, do the following Print quality settings Change the print settings for the print jobChange the print quality To select a print quality and speedChange the paper size Change the paper typeTo select a specific paper type To select a paper sizePrint borderless photos Print photosGuidelines To print a borderless photoTo print a photo with borders Print photos with a borderTo print panoramic photos Print panoramic photosTo print on index cards or other small media Print on index cards and other small mediaPrint from a computer Clean the print cartridge automatically MaintenanceTo clean the print cartridge from the printer Align the print cartridgeView estimated ink levels To access the printer status screenInsert or replace the print cartridge View printer statusTo insert or replace a print cartridge Get print cartridge ordering information Print a sample Print a testStore the printer and print cartridge Store the printerRemedy Remove ink from your skin and clothingSoftware installation issues TroubleshootingInstallation failed Solution 1 Turn off virus softwareSolution 3 Retry the installation Solution 2 Accept the license agreement during installationTry the following solution for this problem To enable Software Install ModePrinter does not appear in Printers and Faxes Windows only Installation did not start automaticallySolution 2 Make sure Software Install Mode is enabled Solution 3 Turn the printer off and then back onSolution 4 Make a drive letter available Printer is plugged in, but it will not turn on Printing and hardware issuesSolution 1 Check the power cord Solution 2 Press the On button once and not quicklySolution 3 Unplug product and contact support online Solution 2 Make sure that the printer is turned on Solution 1 Make sure the USB cable is securely attachedPrintout did not appear Computer and printer lost communicationAn Unknown device message appeared Windows only Try the following solution for this problem SolutionWindows users Printer did not print borderless photos Could not save photos from the computer to the memory cardTouch Preferences Touch Borderless Solution 2 Use correct paper Solution 1 Reduce image sizeBlank page came out of the printer Print quality is poorMy Bluetooth device cannot find the printer Bluetooth printing problemsSolution 3 Print on correct side of paper Solution 4 Clean print cartridgeSolution 3 Check Bluetooth Security level setting Solution 2 Check Bluetooth Visibility settingTouch Bluetooth Touch Security level Cause Bluetooth Security level may be set to HighNo page came out of the printer Print quality is poorPhoto printed with borders Shop for ink supplies To order cartridges from a connected computerClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies Check the HP support Web site first HP support and warrantyHP support by phone Phone support periodAdditional warranty options Placing a callAfter the phone support period Specifications Printer specificationsSystem requirements Paper Tray Print Cartridge Regulatory and environmental information Regulatory noticesRegulatory model identification number Vcci Class B compliance statement for users in Japan FCC statementLED indicator statement Environmental product stewardship programEco-Tips Power consumption Material safety data sheetsPaper use PlasticsRegulatory and environmental Information Italiano Chemical SubstancesEMC EU Declaration of ConformityChapter April To install the software Software installationAppendix a