HP A646 Inkjet CC001A#B1H manual Printer did not print borderless photos

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Troubleshooting

Chapter 8

The printer did not print borderless photos

Try the following solution for this problem.

Solution:

To turn on borderless printing when printing from the printer control panel

1.Touch the Setup icon to display the Setup menu. For more information, see Setup Menu.

2.Touch Preferences.

3.Touch Borderless.

4.Touch On to turn borderless printing on.

To turn on borderless printing when printing from a computer

1.Verify that the printer is turned on.

2.Load appropriate paper for current print job. For more information, see Load your paper.

3.Open the file that you want to print.

4.Follow the steps for your operating system.

Windows users

a. Select File, and then select Print.

b. Make sure the HP Photosmart A640 series is the selected printer. c. Click Properties or Preferences.

NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using.

Mac users

a. Choose File, and then choose Print.

b. Make sure the HP Photosmart A640 series is the selected printer. c. Choose the Printer Features pane.

5.Click the Borderless check box to select it.

Cause: The borderless printing option may be turned off.

Could not save photos from the computer to the memory card

Try the following solution for this problem.

Solution: If the memory card has a lock switch, make sure it is in the unlocked position.

Cause: The memory card may be locked.

74 Troubleshooting

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Contents User Guide Page Contents Maintenance Print from a computerTroubleshooting HP support and warrantySpecifications Regulatory and environmental informationContents HP Photosmart A640 series User Guide Chapter How do I? Get startedFind more information Photosmart at a glance Front and rear viewsControl panel buttons and indicator lights HP TouchSmart screenUse the touch screen Use the stylusStylus storage areas Photosmart Menu Touch screen frameTouch screen frame Thumbnail view and 1-up view To view photos in thumbnail viewTouch View and Print on the Photosmart menu To view photos in 1-up viewSetup Menu Photo iconsPhoto icons Related topicsHow to use the Setup Menu To use the setup menuSetup menu options Tools Print TestPrint Sample Printer StatusPreferences Bluetooth HelpGet started Paper basics Choose the best paper for the jobLoad your paper Paper loading tipsTo load paper To change the paper typeLoad your paper Paper basics Print from a Bluetooth device What you need for a Bluetooth connectionTouch Bluetooth Touch Device Address To find out the device address of the productPrint photos from a Bluetooth device To connect to and print from other Bluetooth devicesTo print from a Bluetooth device Touch BluetoothPrint without a computer Print from a memory cardSupported memory cards Insert a memory cardOne touch photo prints Print photos from a memory card or USB deviceTo select photos, add copies, and print multiple photos To deselect photos To deselect one photo To print all photosTo deselect all photos To print camera-selected photos To print a photo indexTo remove a specific photo from the print queue Print from a PictBridge-certified camera or device Save photos from a memory card to another deviceRemove a memory card Get creative Add captions Add framesTo use the Frames creative option To use the Caption creative option Draw on photos To use the Draw creative optionUse Design Gallery Add clip artTo use the Clip Art creative option Specialty printing projects To use the Design Gallery creative optionCreate albums To use the Albums creative optionPrint without a computer Create Greeting Cards To use the Greeting Card creative optionTo use Panoramic Photos mode Passport photos To use Passport Photos modePanoramic photos To use Photo Stickers mode Photo stickersCreate Photo Layouts To use the Photo Layouts creative optionVideo Frame prints To print a frame from a video clipEnhance or edit your photos Use Photo FixCrop a photo To turn off Photo FixAdjust photo brightness Remove red-eye from your photosUse Pet Eye Fix Touch up a photoCreate and view slide shows To view photos in a slideshowTouch Slideshow on the Photosmart menu To print from a slideshowPrint without a computer Printer software Print from a computerTransfer photos to a computer To save photos from a memory card to a connected computer To delete photos or files from a memory cardEnhance your photos To change the HP Real Life technologies settingsIf a memory card is already inserted, do the following Change the print settings for the print job Print quality settingsChange the print quality To select a print quality and speedChange the paper type Change the paper sizeTo select a specific paper type To select a paper sizePrint photos Print borderless photosGuidelines To print a borderless photoPrint photos with a border To print a photo with bordersPrint panoramic photos To print panoramic photosPrint on index cards and other small media To print on index cards or other small mediaPrint from a computer Maintenance Clean the print cartridge automaticallyTo clean the print cartridge from the printer Align the print cartridgeTo access the printer status screen View estimated ink levelsInsert or replace the print cartridge View printer statusTo insert or replace a print cartridge Get print cartridge ordering information Print a test Print a sampleStore the printer and print cartridge Store the printerRemove ink from your skin and clothing RemedyTroubleshooting Software installation issuesInstallation failed Solution 1 Turn off virus softwareSolution 2 Accept the license agreement during installation Solution 3 Retry the installationTry the following solution for this problem To enable Software Install ModeInstallation did not start automatically Printer does not appear in Printers and Faxes Windows onlySolution 3 Turn the printer off and then back on Solution 2 Make sure Software Install Mode is enabledSolution 4 Make a drive letter available Printing and hardware issues Printer is plugged in, but it will not turn onSolution 2 Press the On button once and not quickly Solution 1 Check the power cordSolution 3 Unplug product and contact support online Solution 1 Make sure the USB cable is securely attached Solution 2 Make sure that the printer is turned onPrintout did not appear Computer and printer lost communicationTry the following solution for this problem Solution An Unknown device message appeared Windows onlyWindows users Could not save photos from the computer to the memory card Printer did not print borderless photosTouch Preferences Touch Borderless Solution 1 Reduce image size Solution 2 Use correct paperBlank page came out of the printer Print quality is poorBluetooth printing problems My Bluetooth device cannot find the printerSolution 3 Print on correct side of paper Solution 4 Clean print cartridgeSolution 2 Check Bluetooth Visibility setting Solution 3 Check Bluetooth Security level settingTouch Bluetooth Touch Security level Cause Bluetooth Security level may be set to HighPrint quality is poor No page came out of the printerPhoto printed with borders To order cartridges from a connected computer Shop for ink suppliesClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies HP support and warranty Check the HP support Web site firstHP support by phone Phone support periodPlacing a call Additional warranty optionsAfter the phone support period Printer specifications SpecificationsSystem requirements Paper Tray Print Cartridge Regulatory notices Regulatory and environmental informationRegulatory model identification number FCC statement Vcci Class B compliance statement for users in JapanEnvironmental product stewardship program LED indicator statementEco-Tips Material safety data sheets Power consumptionPaper use PlasticsRegulatory and environmental Information Chemical Substances ItalianoEU Declaration of Conformity EMCChapter April Software installation To install the softwareAppendix a