HP F4400 manual Setup troubleshooting, Additional warranty options, Product will not turn on

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Solve a problem

Chapter 8

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 53.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with my computer

•After setting up the product, it does not print

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the power cord is connected

•Solution 2: Press the On button more slowly

48 Solve a problem

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Contents Windows Help HP Deskjet F4400 All-in-One series Page Contents Contents Printer parts Get to know the HP All-in-OneControl panel features Control panel features HP Deskjet F4424 All-in-One only Get to know the HP All-in-One To print from a software application PrintPrint documents Related topicsTo print a photo on photo paper Print photosTo print a borderless image To print envelopes Print envelopesClick the Printing Shortcuts tab Print on specialty mediaPaper Type Plain paper Print transparenciesPrint labels Print Quality Normal or BestTwo-sided printing Manual Print brochuresPrint Quality Best Orientation Portrait or LandscapePrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain Paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to OnPrint using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutTo delete a printing shortcut To change the default print settings Set the default print settingsRecommended papers for printing Paper basicsHP Photo Value Pack HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad media Load small-size paperLoad full-size paper Load envelopes Paper basics Paper basics Scan Scan to a computerSingle page scan a. Load original Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Paper type Set the copy paper typePaper basics on Copy Copy HP Deskjet F4424 All-in- One only Press Start PC Copy Black or Start PC Copy Color Copy text or mixed documents Chapter Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareTo order ink cartridges from your desktop Order ink suppliesChoose the right cartridges Find the cartridge numberClick Clean the Print Cartridges Automatically clean print cartridgesManually clean print cartridges To clean the print cartridgesTo replace the cartridges Replace the cartridgesReplace the cartridges Cartridge warranty information Cartridge warranty information Work with cartridges Support process Solve a problemIf you have a problem, follow these steps HP supportPhone support period Placing a callSupport phone numbers 5RP¤QLD After the phone support periodProduct will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSolution 2 Press the On button more slowly Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayMinimum System Checks screen appears Received a message that an Unknown Error has occurred Uninstall and reinstall the software To uninstall from a Windows computerRegistration screen does not appear Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Contact HP support Ink is not filling the text or graphics completelyTo align the printer Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 1 Check the paper type Solution 5 Contact HP supportTo select a print speed or quality Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printerTo align the printer from the HP Photosmart Software Printouts are faded or have dull colors Solution 6 Automatically clean the print cartridgesSolution 5 Automatically clean the print cartridges Printouts seem blurry or fuzzy Solution 6 Contact HP supportSolution 1 Check the print settings Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Printouts are slanted or skewed Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperText edges are jagged Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Solution 2 Align the printerPrint troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Product prints meaningless characters Solution 2 Load a different type of envelopeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Restart the product and your computerPages in my document came out in the wrong order Solution 2 Try printing another documentTo check your margin settings Margins are not printing as expectedBlank page came out while printing Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 4 Load the stack of envelopes correctlySolution 4 Check the print cartridges for protective tape Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 3 Load more paper in the input trayScanned image is blank Scan troubleshootingScanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectText is incorrect or missing Copy troubleshootingNothing happens when I try to copy To adjust the brightnessSolution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 3 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 5 Check for a paper jamSolution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassPrintout is blank Solution 2 Check the ink levels in the print cartridgesFlashing lights ErrorsErrors Memory is full Product messagesFile messages Firmware revision mismatchGeneral user messages Cannot crop Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Borderless printing errorPower and connection messages Paper messagesPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print Cartridge Problem Incorrect Print CartridgesLow on ink Print cartridges missing or not detected Incorrectly Installed Cartridges Print Cartridges MissingSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlySolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer supportPrint cartridges in wrong slot To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem To stop a print job from the HP All-in-One Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Paper use Material safety data sheetsPower consumption Eco-TipsItaliano Chemical SubstancesRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementHP Deskjet F4400 All-in-One series declaration of conformity Technical information Index Index110