HP F4400 manual Non-HP cartridges installed, Previously used genuine HP cartridges installed

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Chapter 8

Solve a problem

Non-HP cartridges installed

Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“Replace the cartridges” on page 40

Cause: The product detected that a non-HP print cartridge was installed.

Previously used genuine HP cartridges installed

Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the computer screen to continue.

Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

Cause: A genuine HP print cartridge was previously used in another printer.

Original HP ink has been depleted

Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges.

Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“Replace the cartridges” on page 40

86 Solve a problem

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Contents Windows Help HP Deskjet F4400 All-in-One series Page Contents Contents Printer parts Get to know the HP All-in-OneControl panel features Control panel features HP Deskjet F4424 All-in-One only Get to know the HP All-in-One Print documents PrintRelated topics To print from a software applicationTo print a photo on photo paper Print photosTo print a borderless image To print envelopes Print envelopesPaper Type Plain paper Print on specialty mediaPrint transparencies Click the Printing Shortcuts tabPrint labels Print Quality Normal or BestPrint Quality Best Print brochuresOrientation Portrait or Landscape Two-sided printing ManualLeft Edge Booklet Right Edge Booklet Print Quality NormalPrint booklets Paper Type Plain Paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to OnTo print a Web Print using the maximum dpiPrint a Web To view the print resolution View the print resolutionTo print in Maximum dpi mode To delete a printing shortcut Use printing shortcutsTo create a printing shortcut To change the default print settings Set the default print settingsRecommended papers for printing Paper basicsHP Iron-On Transfers HP Office PaperHP Premium Inkjet Transparency Film HP Photo Value PackLoad full-size paper Load mediaLoad small-size paper Load envelopes Paper basics Paper basics Single page scan a. Load original ScanScan to a computer Related topics Sided original to 1-sided copy a. Load paper CopyCopy text or mixed documents Paper type Set the copy paper typePaper basics on Copy Copy HP Deskjet F4424 All-in- One only Press Start PC Copy Black or Start PC Copy Color Copy text or mixed documents Chapter Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridges Order ink suppliesFind the cartridge number To order ink cartridges from your desktopManually clean print cartridges Automatically clean print cartridgesTo clean the print cartridges Click Clean the Print CartridgesTo replace the cartridges Replace the cartridgesReplace the cartridges Cartridge warranty information Cartridge warranty information Work with cartridges If you have a problem, follow these steps Solve a problemHP support Support processSupport phone numbers Phone support periodPlacing a call 5RP¤QLD After the phone support periodAdditional warranty options Setup troubleshootingTroubleshooting common setup issues Product will not turn onSolution 2 Press the On button more slowly Solution 1 Press the On button to turn on the product After setting up the product, it does not printMinimum System Checks screen appears Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Received a message that an Unknown Error has occurred Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings To align the printer Solution 7 Contact HP supportInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 1 Check the paper type Solution 5 Contact HP supportSolution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly To align the printer from the HP Photosmart Software Solution 4 Use a higher print quality settingSolution 5 Align the printer Printouts are faded or have dull colors Solution 6 Automatically clean the print cartridgesSolution 5 Automatically clean the print cartridges Solution 1 Check the print settings Solution 6 Contact HP supportSolution 2 Use a higher quality image Printouts seem blurry or fuzzyPrintouts have vertical streaks Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Solution 2 Make sure only one type of paper is loaded Solution 1 Make sure the paper is loaded correctlySolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 1 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 2 Align the printer Text edges are jaggedEnvelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Solution 3 Tuck the flaps to avoid paper jams Solution 2 Load a different type of envelopeSolution 1 Restart the product and your computer Product prints meaningless charactersTo check your margin settings Solution 2 Try printing another documentMargins are not printing as expected Pages in my document came out in the wrong orderSolution 3 Load the stack of paper correctly Solution 2 Verify the paper size settingSolution 4 Load the stack of envelopes correctly Blank page came out while printingSolution 2 Check for blank pages at the end of the document Solution 1 Check the ink levels in the print cartridgesSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tapeScanned image is blank Scan troubleshootingScanned image has incorrect page layout Scanned image is incorrectly croppedText format is incorrect Scanned image shows dotted lines instead of textNothing happens when I try to copy Copy troubleshootingTo adjust the brightness Text is incorrect or missingSolution 3 Wait for the product to finish other tasks Solution 1 Turn on the productSolution 2 Place the original correctly on the glass Solution 1 Place the original correctly on the glass Solution 5 Check for a paper jamSolution 2 Clean the scanner glass Parts of the original do not appear or are cut offPrintout is blank Solution 2 Check the ink levels in the print cartridgesFlashing lights ErrorsErrors File messages Product messagesFirmware revision mismatch Memory is fullGeneral user messages Solution 2 Create more space on your hard drive Solution 1 Close applications that are not being usedBorderless printing error Cannot cropPrint cartridge messages Power and connection messagesPaper messages Original HP ink has been depleted Non-HP cartridges installedPreviously used genuine HP cartridges installed Low on ink Printing in ink-backup modePrint Cartridge Problem Incorrect Print Cartridges Solution 1 Remove and reinsert the print cartridges Incorrectly Installed Cartridges Print Cartridges MissingTo make sure the print cartridges are installed correctly Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer supportPrint cartridges in wrong slot To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem To stop a print job from the HP All-in-One Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Power consumption Material safety data sheetsEco-Tips Paper useItaliano Chemical SubstancesRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementHP Deskjet F4400 All-in-One series declaration of conformity Technical information Index Index110