Solution 2: Try printing another document
Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, this means the first page will be print side up at the bottom of the stack.
Solve a problem
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Set the correct margins in your software application
•Solution 2: Verify the paper size setting
•Solution 3: Load the stack of paper correctly
•Solution 4: Load the stack of envelopes correctly
Solution 1: Set the correct margins in your software application
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Print troubleshooting | 71 |