HP F4235, F4240, F4280 Solution 9 Run the Scan Diagnostic utility, Solution 10 Install a patch

Page 152

Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-in- one, or Dell all-in-one, caused a scan communication error.

If this did not solve the issue, try the next solution.

Solution 9: Run the Scan Diagnostic utility

Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product.

To download and run the Scan Diagnostic utility

1.Go to: www.hp.com and click Software and driver downloads.

2.Select Download drivers and software (and firmware).

3.Type your product name and model number in the field provided, and then press Enter.

4.Select the operating system of your computer where the HP software is installed.

5.Go to the Utility section and download the HP Scan diagnostic utility.

6.Try to scan.

If an error condition is identified with any of the HP software components, a red X is displayed next to the component. If there is no error condition, a green check mark is displayed next to the component. The utility is equipped with a Fix button to correct the error conditions.

Cause: There was a problem with the connections between the product and the computer.

If this did not solve the issue, try the next solution.

Solution 10: Install a patch

Solution: Download and install the unexpected internal error and communications failure patch.

This patch resolves the An unexpected internal error has occurred error and other communication failures with the product.

To install the patch

1.Go to: www.hp.com and click Software and driver downloads.

2.Select Download drivers and software (and firmware).

3.Select the operating system of your computer where the HP software is installed.

4.Go to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch.

5.Double-click the patch to install it on the computer.

6.Try to scan.

Cause: You needed to install the unexpected internal error and communications failure patch.

If this did not solve the issue, try the next solution.

Troubleshooting

Errors 149

Image 152

Contents HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F4200 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy ScanControl panel buttons LabelLabel Icon Name and Description Status light overview Label DescriptionUse the HP Photosmart software Light statusChapter Setup Guide Find more informationChapter How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Transparency Film HP Premium Inkjet PaperRecommended papers for printing only Papers to avoidAdditional papers to avoid when copying Load paperLoad full-size paper Papers to avoid for all print and copy jobsTo load full-size paper Load photo paper Related topics Load index cardsTo load photo paper in the input tray Load envelopes To load index cards in the input trayHP Iron-On Transfers for printing only Load other types of paperTo load envelopes Related topics To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on plain paper To print a photo on plain paperPrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print on both sides To print in Maximum dpi modePrint on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job Resume a print job To stop a print job from the computer Windows 2000 usersTo resume a print job from the control panel To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Print Use the copy features Make a copyChoose a layout To make a copy from the control panelLayout of the copy Set the copy paper type To make a Fast copy Perform special copy jobsMake a Fast copy To make a borderless copy of a photo from the control panel Make multiple copies of the same originalMake a borderless copy of a photo Copy a two-page black-and-white document Press Start Copy ColorTo copy a two-page document from the control panel Press Start Copy BlackStop copying To stop copyingUse the copy features Use the scan features Scan an originalTo scan to a computer Edit a scanned image Edit a scanned documentStop scanning To stop scanningScan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingTo print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges Check the estimated ink levels Choose the right print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabChoose the cartridge combination for best results Replace the print cartridgesChoose original HP cartridges for how you print To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Ink-backup mode output Exit ink-backup modeStore the print cartridges Align the print cartridgesPrinter Toolbox appears Clean the print cartridgesTo align newly installed print cartridges Clean the print cartridge contacts To clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Hardware setup troubleshootingTroubleshooting common setup issues View the Readme filePower connection Power cord and adapter Power outlet Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Troubleshooting Troubleshooting Minimum System Checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Received a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appearUninstall and reinstall the software To uninstall from a Windows computerPaper jams Clear paper jamsTo clear a paper jam from the rear access door To clear a paper jam from the front access doorPrint cartridge troubleshooting Information on paperInformation on print cartridges To troubleshoot the print cartridges Resolving print cartridge problemsResolving print cartridge error messages Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesPrint quality troubleshooting Solution 2 Clean the print cartridge contactsSolution 3 Print in ink-backup mode To troubleshoot print quality issuesPrint quality troubleshooting 101 Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper typeSolution 2 Check the print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or linesSolution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridgesSolution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors For more information, seeSolution 4 Clean the glass Clean the lid backing Clean the glassPrintouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesInk streaks on the back of the paper Paper is not picked up from the input trayPrint troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Text edges are jaggedSolution 2 Load a different type of envelope Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Borderless printing produces unexpected resultsSolution 1 Wait for the product to finish other tasks Solution 2 Check for a paper jamSolution 3 Load more paper in the input tray Product is not respondingAfter setting up the product, it does not print Solution 6 Make sure that the product is turned on Solution 7 Restart the productSolution 8 Check the print driver status Solution 9 Check the print queue for canceled jobsNothing happens when I try to print Product prints meaningless charactersTroubleshooting Solution 5 Load more paper in the input tray Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Pages in my document came out in the wrong orderMargins are not printing as expected To check your margin settingsSolution 2 Make sure that the paper size setting is correct Solution 3 Check the paper guide position Text or graphics are cut off at the edgeTo preview the print layout Solution 1 Check the margins in your software applicationSolution 3 Remove and reload the paper in the input tray Blank page came out while printing Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tape Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Solution 3 Wait for the product to finish other tasksSolution 5 Check for a paper jam Printout appears enlarged on Solution 1 Place the original correctly on the glassSolution 2 Clean the scanner glass Solution 2 Check the ink levels in the print cartridges Printout is blankScan troubleshooting Solution 1 Resize the imageSolution 2 Use photo paper Borderless copy has white space around the edgesSolution 1 Make sure your computer is turned on Scan failsSolution 5 Make sure you have sufficient computer memory Scanned image is blankText is incorrect or missing Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectErrors To adjust the brightnessPaper Description Solution Selectio Lights Flashing lightsOn light Blinking Off Product messages Door openMechanism error Solution 1 Check for a paper jamSolution 2 Make sure the print carriage is not blocked Firmware revision mismatchMemory is full Scan errorsSolution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerSolution 3 Check the Digital Imaging Monitor Cause The Digital Imaging Monitor was not running144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartRegistry Editor appears Registry Editor, select My Computer Computer Management screen appearsSolution 9 Run the Scan Diagnostic utility Solution 10 Install a patchTroubleshooting Turn on the product To uninstall the software and reset the product More information about using a USB hubSolution 12 Uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message againUnable to print To install the softwareSolution 1 Print a self-test report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineTo verify the print driver Solution 6 Clear the print queue manually Solution 7 Restart the print spoolerTo clear the print queue manually To stop and restart the print spoolerSolution 8 Check the software application Product might not be correctly installedSolution 1 Reset the product To verify the software applicationPower connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 6 Contact HP support for service File messagesGeneral user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot cropPaper messages No scan optionsOut of disk space Cannot load paper from input traySolution 1 Replace the rear access door of the product Solution 2 Check the paper type and the print settingsOut of paper To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPower and connection messages Paper jam or misfeedPaper mismatch Wrong paper widthSolution 1 Make sure the product is turned on Communication test failedImproper shutdown Two-way communication lostNon-HP cartridges installed Print cartridge messagesLow on ink Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print carriage is stalledSolution 2 Clear the print carriage To clear the print carriageTo check for a paper jam in the rear access door If the print carriage is stuck on the right sideIf the print carriage is stuck on the left side If the print carriage is stuck in the middleSolution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Print cartridges missing or not detected Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlySolution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges HP warranty and support WarrantyBefore you call HP customer support Phone support period Placing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 223 224

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