HP F4240, F4280, F4235 manual Solution 2 Clear the print queue, To clear the print queue

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Chapter 12

Troubleshooting

3.Make sure the test patterns show a complete grid and the thick color lines are complete.

•If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

•If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.

•If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

If the self-test report fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up.

Cause: The product was not set up properly.

If this did not solve the issue, try the next solution.

Solution 2: Clear the print queue

Solution: Restart your computer to clear the print queue.

To clear the print queue

1.Restart your computer.

2.After the computer has restarted, check the print queue.

a. Depending upon your operating system, do one of the following:

•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

•Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers.

b. Double-click the icon for your product to open the print queue.

If there are no print jobs pending, the issue might have been resolved.

3.Try to print again.

Cause: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution.

Solution 3: Disconnect and reconnect the USB cable

Solution: Disconnect the USB cable from the computer and product, and then reconnect it.

To disconnect and reconnect the USB cable

1.Disconnect the USB cable from the product.

2.Disconnect the USB cable from the computer.

3.Leave the USB cable disconnected for 5-6 seconds.

156 Troubleshooting

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Contents HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Troubleshooting ContentsTechnical information HP warranty and supportIndex Contents HP Deskjet F4200 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance CopyLabel Control panel buttonsLabel Icon Name and Description Label Description Status light overviewLight status Use the HP Photosmart softwareChapter Find more information Setup GuideChapter How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingHP Premium Inkjet Paper Recommended papers for printing and copyingHP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet Transparency FilmPapers to avoid Recommended papers for printing onlyPapers to avoid for all print and copy jobs Additional papers to avoid when copyingLoad paper Load full-size paperTo load full-size paper Load photo paper Load index cards To load photo paper in the input trayRelated topics To load index cards in the input tray Load envelopesLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Related topics Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPerform special print jobs Print a borderless imageTo print a borderless image To print a photo on plain paper Print a photo on plain paperTo print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet 11 9To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebStop a print job To resume a print job from the computer Windows Vista users Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the control panelTo resume a print job from the computer Windows 2000 users Print To make a copy from the control panel Use the copy featuresMake a copy Choose a layoutLayout of the copy Set the copy paper type Perform special copy jobs Make a Fast copyTo make a Fast copy Make multiple copies of the same original Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy Black Copy a two-page black-and-white documentPress Start Copy Color To copy a two-page document from the control panelTo stop copying Stop copyingUse the copy features Scan an original Use the scan featuresTo scan to a computer To stop scanning Edit a scanned imageEdit a scanned document Stop scanningScan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsChoose the right print cartridges To check the ink levels from the HP Photosmart SoftwareReplace the print cartridges Choose original HP cartridges for how you printChoose the cartridge combination for best results To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Align the print cartridges Ink-backup mode outputExit ink-backup mode Store the print cartridgesClean the print cartridges To align newly installed print cartridgesPrinter Toolbox appears To clean the print cartridge contacts Clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingHardware setup troubleshooting Troubleshooting common setup issuesPower connection Power cord and adapter Power outlet Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Troubleshooting Troubleshooting Software installation troubleshooting To start the installation from a Windows computerMinimum System Checks screen appears Received a message that an Unknown Error has occurred Registration screen does not appear Some of the buttons are missing in the HP Solution CenterTo uninstall from a Windows computer Uninstall and reinstall the softwareClear paper jams Paper jamsTo clear a paper jam from the front access door To clear a paper jam from the rear access doorInformation on paper Print cartridge troubleshootingInformation on print cartridges Resolving print cartridge problems Resolving print cartridge error messagesTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridgesTo troubleshoot print quality issues Print quality troubleshootingSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint quality troubleshooting 101 Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input trayWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 5 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridgesPrintouts have horizontal streaks or lines Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlySolution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzlesFor more information, see Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colorsClean the lid backing Clean the glass Solution 4 Clean the glassSolution 2 Check the resolution of the image Printouts seem blurry or fuzzyPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Check the rear access doorPrintouts are slanted or skewed Paper is not picked up from the input tray Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperText edges are jagged Print troubleshootingSolution 1 Reload the envelopes in the input tray Envelopes print incorrectlyBorderless printing produces unexpected results Solution 2 Load a different type of envelopeSolution 1 Print from the HP Photosmart Software Solution 2 Use the appropriate mediaProduct is not responding Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 3 Load more paper in the input trayAfter setting up the product, it does not print Solution 9 Check the print queue for canceled jobs Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 8 Check the print driver statusProduct prints meaningless characters Nothing happens when I try to printTroubleshooting Pages in my document came out in the wrong order Solution 5 Load more paper in the input traySolution 6 Check for a paper jam Solution 7 Check for a print carriage stallTo check your margin settings Solution 2 Make sure that the paper size setting is correctMargins are not printing as expected Text or graphics are cut off at the edge Solution 3 Check the paper guide positionSolution 1 Check the margins in your software application Solution 3 Remove and reload the paper in the input trayTo preview the print layout Solution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentBlank page came out while printing Solution 4 Check the print cartridges for protective tape Nothing happens when I try to copy Copy troubleshootingSolution 3 Wait for the product to finish other tasks Solution 5 Check for a paper jamParts of the original do not appear or are cut off Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassPrintout appears enlarged on Printout is blank Solution 2 Check the ink levels in the print cartridgesBorderless copy has white space around the edges Scan troubleshootingSolution 1 Resize the image Solution 2 Use photo paperScan fails Solution 1 Make sure your computer is turned onScanned image is blank Solution 5 Make sure you have sufficient computer memoryText format is incorrect Text is incorrect or missingScanned image is incorrectly cropped Scanned image has incorrect page layoutTo adjust the brightness ErrorsFlashing lights Paper Description Solution Selectio LightsOn light Blinking Off Door open Product messagesFirmware revision mismatch Mechanism errorSolution 1 Check for a paper jam Solution 2 Make sure the print carriage is not blockedScan errors Solution 1 Uninstall and reinstall the softwareMemory is full To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging Monitor144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Registry Editor appears Registry Editor, select My ComputerSolution 10 Install a patch Solution 9 Run the Scan Diagnostic utilityTroubleshooting Turn on the product More information about using a USB hub Solution 12 Uninstall the software and reset the productTo uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click Selective StartupTo install the software Solution 1 Print a self-test reportUnable to print To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queueTo verify that the product is set as the default printer Solution 4 Verify the driver configurationSolution 5 Check if the printer is paused or offline To verify the print driverTo check if the printer is paused or offline To stop and restart the print spooler Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To clear the print queue manuallyTo verify the software application Solution 8 Check the software applicationProduct might not be correctly installed Solution 1 Reset the productPower connection Power cord and adaptor Power outlet Troubleshooting Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerProduct was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer File messages Solution 6 Contact HP support for serviceGeneral user messages Cannot crop Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Borderless printing errorCannot load paper from input tray Paper messagesNo scan options Out of disk spaceTo check the paper in the input tray Solution 1 Replace the rear access door of the productSolution 2 Check the paper type and the print settings Out of paperTo set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollersSolution 4 Contact HP support To clean the rollersWrong paper width Power and connection messagesPaper jam or misfeed Paper mismatchCommunication test failed Solution 1 Make sure the product is turned onTwo-way communication lost Improper shutdownPrint cartridge messages Non-HP cartridges installedPreviously used genuine HP cartridges installed Original HP ink has been depletedLow on ink Print carriage is stalled Printing in ink-backup modeTo clear the print carriage Solution 2 Clear the print carriageIf the print carriage is stuck in the middle To check for a paper jam in the rear access doorIf the print carriage is stuck on the right side If the print carriage is stuck on the left sideSolution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge or sensor might be defectivePrint cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridgesSolution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgesPrint cartridges in wrong slot Solution 2 Contact HP customer supportTo make sure the print cartridges are installed correctly To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Warranty HP warranty and supportBefore you call HP customer support After the phone support period Phone support period Placing a callHP Korea customer support Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesToxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Index Symbols/NumericsIndex 223 224

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