HP F4280, F4240, F4235 manual Turn on the product

Page 154

Troubleshooting

1Power connection

2Power cord and adaptor

3Grounded power outlet

9.Turn on the product.

10.Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report.

11.Try to scan.

If the scan is successful, other USB devices connected to the computer might be causing the problem.

12.If the scan is successful, then connect one USB device at a time to the computer.

13.Test the scanning functionality after each connection, until you identify which piece of equipment is causing the problem.

14.If the product fails to scan. Or, does not establish communication with the computer along with any of the USB devices plugged in, then connect a powered USB hub between the product and the computer.

This might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs.

Errors 151

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Contents HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F4200 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance ScanControl panel buttons LabelLabel Icon Name and Description Status light overview Label DescriptionUse the HP Photosmart software Light statusChapter Setup Guide Find more informationChapter How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glassHP Premium Inkjet Transparency Film Recommended papers for printing and copyingHP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Papers to avoidLoad full-size paper Additional papers to avoid when copyingLoad paper Papers to avoid for all print and copy jobsTo load full-size paper Load photo paper To load photo paper in the input tray Load index cardsRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on plain paper To print a photo on plain paperPrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imagePrint on both sides To print in Maximum dpi modeTo print on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job To resume a print job from the control panel Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Print Choose a layout Use the copy featuresMake a copy To make a copy from the control panelLayout of the copy Set the copy paper type Make a Fast copy Perform special copy jobsTo make a Fast copy Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel To copy a two-page document from the control panel Copy a two-page black-and-white documentPress Start Copy Color Press Start Copy BlackStop copying To stop copyingUse the copy features Use the scan features Scan an originalTo scan to a computer Stop scanning Edit a scanned imageEdit a scanned document To stop scanningScan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glassClean the lid backing To clean the lid backingWork with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsChoose the right print cartridges Printer Toolbox appears Click the Estimated Ink Level tabChoose original HP cartridges for how you print Replace the print cartridgesChoose the cartridge combination for best results To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Store the print cartridges Ink-backup mode outputExit ink-backup mode Align the print cartridgesTo align newly installed print cartridges Clean the print cartridgesPrinter Toolbox appears Clean the print cartridge contacts To clean the print cartridge contactsMaintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingHardware setup troubleshooting View the Readme filePower connection Power cord and adapter Power outlet Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Troubleshooting Troubleshooting To start the installation from a Windows computer Software installation troubleshootingMinimum System Checks screen appears Received a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appearUninstall and reinstall the software To uninstall from a Windows computerPaper jams Clear paper jamsTo clear a paper jam from the rear access door To clear a paper jam from the front access doorPrint cartridge troubleshooting Information on paperInformation on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesSolution 3 Print in ink-backup mode Print quality troubleshootingSolution 2 Clean the print cartridge contacts To troubleshoot print quality issuesPrint quality troubleshooting 101 Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper typeSolution 1 Make sure the paper is loaded correctly Solution 2 Check the print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridgesPrintouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type For more information, seeSolution 4 Clean the glass Clean the lid backing Clean the glassPrintouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Solution 3 Check the rear access door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input trayEnvelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Text edges are jaggedSolution 2 Use the appropriate media Solution 2 Load a different type of envelopeSolution 1 Print from the HP Photosmart Software Borderless printing produces unexpected resultsSolution 3 Load more paper in the input tray Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Product is not respondingAfter setting up the product, it does not print Solution 8 Check the print driver status Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 9 Check the print queue for canceled jobsNothing happens when I try to print Product prints meaningless charactersTroubleshooting Solution 7 Check for a print carriage stall Solution 5 Load more paper in the input traySolution 6 Check for a paper jam Pages in my document came out in the wrong orderSolution 2 Make sure that the paper size setting is correct To check your margin settingsMargins are not printing as expected Solution 3 Check the paper guide position Text or graphics are cut off at the edgeSolution 3 Remove and reload the paper in the input tray Solution 1 Check the margins in your software applicationTo preview the print layout Solution 2 Check for blank pages at the end of the document Solution 1 Check the ink levels in the print cartridgesBlank page came out while printing Solution 4 Check the print cartridges for protective tape Copy troubleshooting Nothing happens when I try to copySolution 5 Check for a paper jam Solution 3 Wait for the product to finish other tasksParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Solution 1 Place the original correctly on the glassPrintout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blankSolution 2 Use photo paper Scan troubleshootingSolution 1 Resize the image Borderless copy has white space around the edgesSolution 1 Make sure your computer is turned on Scan failsSolution 5 Make sure you have sufficient computer memory Scanned image is blankScanned image has incorrect page layout Text is incorrect or missingScanned image is incorrectly cropped Text format is incorrectErrors To adjust the brightnessPaper Description Solution Selectio Lights Flashing lightsOn light Blinking Off Product messages Door openSolution 2 Make sure the print carriage is not blocked Mechanism errorSolution 1 Check for a paper jam Firmware revision mismatchSolution 1 Uninstall and reinstall the software Scan errorsMemory is full Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerSolution 3 Check the Digital Imaging Monitor Cause The Digital Imaging Monitor was not running144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service Registry Editor appears Registry Editor, select My Computer To restart the serviceOn the General tab, in the Service status area, click Start Computer Management screen appearsSolution 9 Run the Scan Diagnostic utility Solution 10 Install a patchTroubleshooting Turn on the product Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againSolution 1 Print a self-test report To install the softwareUnable to print To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerTo verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manually Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To stop and restart the print spoolerSolution 1 Reset the product Solution 8 Check the software applicationProduct might not be correctly installed To verify the software applicationPower connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 6 Contact HP support for service File messagesGeneral user messages Borderless printing error Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Cannot cropOut of disk space Paper messagesNo scan options Cannot load paper from input trayOut of paper Solution 1 Replace the rear access door of the productSolution 2 Check the paper type and the print settings To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPaper mismatch Power and connection messagesPaper jam or misfeed Wrong paper widthSolution 1 Make sure the product is turned on Communication test failedImproper shutdown Two-way communication lostNon-HP cartridges installed Print cartridge messagesOriginal HP ink has been depleted Previously used genuine HP cartridges installedLow on ink Printing in ink-backup mode Print carriage is stalledSolution 2 Clear the print carriage To clear the print carriageIf the print carriage is stuck on the left side To check for a paper jam in the rear access doorIf the print carriage is stuck on the right side If the print carriage is stuck in the middleSolution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 5 Print cartridge or sensor might be defective Solution 4 Align newly installed print cartridgesPrint cartridges missing or not detected Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlySolution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges HP warranty and support WarrantyBefore you call HP customer support Phone support period Placing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 223 224
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