HP Pro MFP M177fw manual Cannot connect more computers to the wireless product

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The product does not print after the wireless configuration completes

1.Make sure that the product is turned on and in the ready state.

2.Turn off any third-party firewalls on your computer.

3.Make sure that the wireless network is working correctly.

4.Make sure that your computer is working correctly. If necessary, restart the computer.

5.Verify that you can open the product HP Embedded Web Server from a computer on the network.

The product does not print, and the computer has a third-party firewall installed

1.Update the firewall with the most recent update available from the manufacturer.

2.If programs request firewall access when you install the product or try to print, make sure you allow the programs to run.

3.Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or product

1.Make sure that the router or product connects to the same network that your computer connects to.

2.Print a configuration page.

3.Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

4.If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Cannot connect more computers to the wireless product

1.Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2.Make sure that the product is turned on and in the ready state.

3.Turn off any third-party firewalls on your computer.

4.Make sure that the wireless network is working correctly.

5.Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless product loses communication when connected to a VPN

●Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

●Make sure the wireless router is turned on and has power.

●The network might be hidden. However, you can still connect to a hidden network.

ENWW	Solve wireless network problems 99

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Contents Color Laserjet PRO MFP Page HP Color LaserJet Pro MFP M176, M177 Copyright and License Table of contents Create and edit speed-dial entries Delete speed-dial entries Solve problems 105 107 Viii Product comparison Product views Control panel overview Product introductionSupported operating systems Product comparisonProduct comparison Product front view Product viewsProduct back view LCD control-panel layout M176n model Control panel overviewTouchscreen control-panel layout M177fw model Network button Control-panel Home screenApps button Product introduction Supported paper sizes and types Load the input tray Paper traysSupported paper sizes Supported paper sizes and typesSupported paper sizes Supported paper types Supported paper types Enww Load the input tray 1Input tray paper orientation Product Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows Print tasks Windows Print multiple pages per sheet Windows Enww Enww Select the paper type Windows Additional printing information Print tasks Mac OS How to print Mac OSManually print on both sides Mac OS Select the paper type Mac OS Print multiple pages per sheet Mac OSEnww HP ePrint Web-based printingHP ePrint software AirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct Printing touchscreen models onlyMake a copy Copy on both sides duplex Optimize copy quality CopyMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect the product Connect and configure the product for faxControl panel HP Fax Setup Wizard Windows Configure the productSelect Time/Date Select Fax HeaderSelect Answer Mode Select Fax Setup, and then select Fax Set-Up UtilitySelect Rings to Answer Select Extension PhoneSelect Advanced Setup, and then select Fax/Tel Ring Time Install the HP Fax software Windows, optionalSend a fax from the HP software Windows Send a faxSelect Start Fax Create, edit, and delete speed-dial entries Touch Individual SetupCreate and edit speed-dial entries Delete speed-dial entriesFax Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models onlyTab or section Description Home tab HP Device Toolbox WindowsHP Device Toolbox Windows HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Utility for Mac OS X Set or change the product password Product security featuresLock the product Configure the Sleep/Auto Off After setting Economy settingsPrint with EconoMode System Setup Energy Settings Wake/Auto On Events System Setup Energy Settings Sleep/Auto Off AfterSystem Setup Supply Settings Enable or disable the Very Low settingsBlack Cartridge or Color Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Enww Enww Replace the imaging drum Replace the imaging drum Enww Close the front cover Reinstall the dust cover on the tray Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Product does not pick up paper Solve paper feed or jam problemsProduct picks up multiple sheets of paper Frequent or recurring paper jamsPrevent paper jams Touch the Configuration Report buttonClear jams from the input tray Clear jams from the input tray Clear jams in the output bin Clear jams in the output bin Clear jams in the document feeder Clear jams in the document feeder Improve print quality Set the paper-type setting for the print jobPrint from a different software program Check the toner-cartridge status Check the paper-type setting Mac OSSystem Setup Print Quality Color Calibration Print a cleaningCalibrate the product to align the colors Print the print quality Perform additional print quality troubleshootingCheck the paper and printing environment Inspect the toner cartridge for damageAdjust color settings Windows Check the EconoMode settingsChange the color options System Setup Paper Setup Check the paper settingsImprove copy and scan quality Check the scanner glass for dirt and smudgesOptimize for text or pictures Check the image adjustment settingsEdge-to-edge copying Close the document-feeder input tray Solve problems Check the lightness/darkness setting Check the send-fax resolution settingImprove fax image quality Check the scanner glass for dirt or smudgesCheck the Fit-to-Page setting Check the Error Correction settingCheck the senders fax machine Send to a different fax machineComputer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the productProduct is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsNetwork does not appear in the wireless networks list Cannot connect more computers to the wireless productPerform a wireless network diagnostic test Wireless network is not functioningReduce interference on a wireless network Enww Check the hardware setup Solve fax problemsFaxes are sending slowly Fax cuts off or prints on two pages Fax quality is poorParts, supplies, and accessories Customer self-repair parts Order parts, accessories, and suppliesAccessories Index Manual duplex Mac Page CF548-90908* *CF548-90908

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