HP Pro MFP M177fw manual Solve paper feed or jam problems, Product does not pick up paper

Page 84

Solve paper feed or jam problems

If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.Open the product and remove any jammed sheets of paper.

2.Load the tray with the correct size of paper for your job.

3.Make sure the paper size and type are set correctly on the product control panel.

4.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

5.Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

6.The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2.Use only paper that meets HP specifications for this product.

3.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

6.Make sure the printing environment is within recommended specifications.

Frequent or recurring paper jams

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

1.If paper has jammed in the product, clear the jam and then print a configuration page to test the product.

2.Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary.

3.Turn the product off, wait 30 seconds, and then turn it on again.

4.Print a cleaning page to remove excess toner from inside the product.

74 Chapter 8 Solve problems

ENWW

Page 83 Page 85
Image 84
Page 83 Page 85
Contents Color Laserjet PRO MFP Page HP Color LaserJet Pro MFP M176, M177 Copyright and License Table of contents Create and edit speed-dial entries Delete speed-dial entries Solve problems 105 107 Viii Product introduction Product comparison Product views Control panel overviewProduct comparison Supported operating systemsProduct comparison Product views Product front viewProduct back view Control panel overview LCD control-panel layout M176n modelTouchscreen control-panel layout M177fw model Control-panel Home screen Network buttonApps button Product introduction Paper trays Supported paper sizes and types Load the input traySupported paper sizes and types Supported paper sizesSupported paper sizes Supported paper types Supported paper types Enww Load the input tray 1Input tray paper orientation Product Paper trays Print How to print Windows Print tasks WindowsManually print on both sides Windows Print tasks Windows Print multiple pages per sheet Windows Enww Enww Select the paper type Windows Additional printing information How to print Mac OS Print tasks Mac OSManually print on both sides Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OSEnww Web-based printing HP ePrintHP ePrint software AirPrint Set up HP Wireless Direct Printing touchscreen models only Wireless Menu Wireless Direct Settings On/OffCopy Make a copy Copy on both sides duplex Optimize copy qualityMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect and configure the product for fax Connect the productConfigure the product Control panel HP Fax Setup Wizard WindowsSelect Time/Date Select Fax HeaderSelect Fax Setup, and then select Fax Set-Up Utility Select Answer ModeSelect Rings to Answer Select Extension PhoneInstall the HP Fax software Windows, optional Select Advanced Setup, and then select Fax/Tel Ring TimeSend a fax Send a fax from the HP software WindowsSelect Start Fax Touch Individual Setup Create, edit, and delete speed-dial entriesCreate and edit speed-dial entries Delete speed-dial entriesFax Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services buttonHP Device Toolbox Windows Tab or section Description Home tabHP Device Toolbox Windows HP Utility features HP Utility for Mac OSOpen the HP Utility HP Utility for Mac OS X Product security features Set or change the product passwordLock the product Economy settings Configure the Sleep/Auto Off After settingPrint with EconoMode System Setup Energy Settings Sleep/Auto Off After System Setup Energy Settings Wake/Auto On EventsEnable or disable the Very Low settings System Setup Supply SettingsBlack Cartridge or Color Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Enww Enww Replace the imaging drum Replace the imaging drum Enww Close the front cover Reinstall the dust cover on the tray Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Solve paper feed or jam problems Product does not pick up paperProduct picks up multiple sheets of paper Frequent or recurring paper jamsTouch the Configuration Report button Prevent paper jamsClear jams from the input tray Clear jams from the input tray Clear jams in the output bin Clear jams in the output bin Clear jams in the document feeder Clear jams in the document feeder Set the paper-type setting for the print job Improve print qualityPrint from a different software program Check the paper-type setting Mac OS Check the toner-cartridge statusPrint a cleaning System Setup Print Quality Color CalibrationCalibrate the product to align the colors Perform additional print quality troubleshooting Print the print qualityInspect the toner cartridge for damage Check the paper and printing environmentCheck the EconoMode settings Adjust color settings WindowsChange the color options Check the paper settings System Setup Paper SetupImprove copy and scan quality Check the scanner glass for dirt and smudgesCheck the image adjustment settings Optimize for text or picturesEdge-to-edge copying Close the document-feeder input tray Solve problems Check the send-fax resolution setting Check the lightness/darkness settingImprove fax image quality Check the scanner glass for dirt or smudgesCheck the Error Correction setting Check the Fit-to-Page settingSend to a different fax machine Check the senders fax machineSolve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectSolve wireless network problems Wireless connectivity checklistCannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Enww Solve fax problems Check the hardware setupFaxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesParts, supplies, and accessories Order parts, accessories, and supplies Customer self-repair partsAccessories Index Manual duplex Mac Page CF548-90908* *CF548-90908
Related manuals
Manual 3 pages 33.75 Kb Manual 46 pages 4.24 Kb Manual 16 pages 50.2 Kb
Top Page Image Contents