HP DreamColor Z24x Professional Display Product Support, Preparing to Call Technical Support

Problem	Possible Cause	Solution
The monitor is off but it did	The monitor's power saving control	Open the OSD menu and select Management > Auto-
not seem to enter into a	is disabled.	Sleep and set auto-sleep to Enable.
low-power sleep mode.
OSD Lockout is displayed.	The monitor's OSD Lockout	Press and hold the bottom Menu button for 10 seconds
	function is enabled.	to disable the OSD Lockout function.
Power Button Lockout is	The monitor's Power Button	Press and hold the power button for 10 seconds to
displayed.	Lockout function is enabled.	unlock the power button function.
Bezel button LEDs are not	By default, the Bezel button LEDs	To set the bezel button LEDs so that they are always on,
on.	are set to fade out when not in	open the OSD menu and select Menu and Message
	use.	Control > Bezel Button Auto-Fade > Disable (Always
		On).
Bezel button LEDs are	Bezel button auto-fade has been	Open the OSD menu and select Menu and Message
always on but are too	turned off in the OSD and the	Control > Bezel Button Brightness and adjust the
bright or too dim.	brightness needs adjustment.	brightness value.
Displayed colors do not	Monitor is not calibrated.	Recalibrate monitor or perform a Factory Reset.
look correct.
Calibration failed.	Incorrect setup or equipment	Redo calibration.
	failure.

Product Support

For additional information on using your all-in-one, go to http://www.hp.com/support. Select your country or region, select Troubleshooting, and then enter your model in the search window and click the Go button.

NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/ support.

If the information provided in the guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers

●Locate an HP service center

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

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