Maytag HRP5975S, HRP4975S, HRN4975S, HRN5975S manual Troubleshooting Guide, Problem Cause Solution

Page 27

TROUBLESHOOTING GUIDE

These guidelines should be used by a qualified Maytag Customer Service Center Agent. Call the Maytag

Customer Service Center at 1-800-788-8899 for assistance.

Problem

Cause

Solution

 

 

 

 

Improperly sealed, hot or cold supply connection,

Tighten threaded connections.

WATER LEAKS

relief valve, drain valve, or thermostat threads.

 

 

Leakage from other appliances or water lines.

Inspect other appliances near water heater.

 

Condensation of flue products.

Refer to CONDENSATION.

 

Thermal expansion in closed water system.

Install thermal expansion tank (DO NOT plug T&P valve).

LEAKING T&P VALVE

Improperly seated valve.

Check relief valve for proper operation

 

 

(DO NOT plug T&P valve).

 

High sulfate or mineral content in water supply.

Drain and flush heater thoroughly, then refill.

SMELLY WATER

 

 

Bacteria in water supply.

Chlorinate or aerate water supply.

 

 

Gas control knob not positioned correctly.

Refer to LIGHTING INSTRUCTIONS.

 

Main gas supply off.

Turn on main gas shut-off valve.

PILOT WILL NOT LIGHT

Thermocouple malfunction.

Replace pilot assembly and/or thermocouple.

 

Match not close to pilot.

Locate pilot, move match closer.

 

 

 

BURNER WILL NOT

Thermocouple malfunction.

Replace pilot assembly

 

and/or thermocouple.

STAY LIT

 

Defective Gas Control.

Replace Gas Control.

 

 

Dirty pilot burner.

Clean pilot assembly.

 

Thermocouple tip is not in contact with pilot flame.

Insert thermocouple correctly.

PILOT OUTAGE

Thermocouple malfunction.

Replace pilot assembly and/or thermocouple.

 

Defective Gas Control.

Replace Gas Control.

 

Heater not lit or thermostat not on.

Refer to LIGHTING INSTRUCTIONS.

 

Thermostat set too low.

Refer to TEMPERATURE REGULATION.

 

Heater undersized.

Reduce hot water use.

NOT ENOUGH

Low gas pressure.

Contact your gas supplier.

HOT WATER

Incoming water is unusually cold.

Allow more time for heater to re-heat.

 

Leaking hot water pipes or fixtures.

Have plumber check and repair leaks.

 

High temperature limit switch activated.

Contact a Maytag Customer Service Agent to

 

 

determine cause.

WATER TOO HOT

Thermostat set too high.

Refer to TEMPERATURE REGULATION.

WATER HEATER SOUNDS

Condensation dripping on burner.

Refer to CONDENSATION.

SIZZLING - RUMBLING

Sediment or calcium in bottom of heater tank.

Clean sediment from tank. Refer to DRAINING

 

instructions in Maintenance section of manual.

 

 

SOOTING

Improper combustion.

No adjustment available. Contact a Maytag Customer

 

Service Agent to determine cause.

 

 

 

Lack of supply air.

 

VENT GAS ODORS

Improperly installed vent piping.

Contact a Maytag Customer Service Agent to determine

Downdraft.

cause.

 

 

Poor combustion.

 

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Contents Series Nine Important Definitions Safe INSTALLATION, USE and ServiceSafety Precautions Table of Contents Customer Responsibilities Product SpecificationsTools Accessories and Tools NeededAccessories Additional Tools Needed When Sweat SolderingRemoving the Old Water Heater Preparations for InstallationGET to Know Your Water Heater GAS Models Typical InstallationMixing Valve Usage Facts to Consider About the Location Locating and Installing the NEW Water HeaterInsulation Blankets ALL AIR from Inside Buildings See Figures 10 Water Piping Temperature-Pressure Relief Valve Filling the Water Heater Venting Gas Piping Sediment Traps GAS Piping with Flexible ConnectorOperating Instructions For Your Safety Read Before LightingFor Your Safety Read Before Lighting Temperature Time to Produce 2nd & 3rd Temperature RegulationVent System Inspection Service and MaintenanceTank Sediment Cleaning Burner CleaningDraining Temperature-Pressure Relief Valve OperationHousekeeping Anode Rod InspectionStart Up Conditions TroubleshootingDrain Valve Washer Replacement ServiceSmoke / Odor Operational ConditionsLeakage Checkpoints Problem Cause Solution Troubleshooting GuideMaytag GAS Water Heaters Repair Parts ListPage Page Page Warranty