TROUBLESHOOTING GUIDE
These guidelines should be used by a qualified Maytag Customer Service Center Agent. Call the Maytag
Customer Service Center at
Problem | Cause | Solution | |
|
|
| |
| Improperly sealed, hot or cold supply connection, | Tighten threaded connections. | |
WATER LEAKS | relief valve, drain valve, or thermostat threads. |
| |
| Leakage from other appliances or water lines. | Inspect other appliances near water heater. | |
| Condensation of flue products. | Refer to CONDENSATION. | |
| Thermal expansion in closed water system. | Install thermal expansion tank (DO NOT plug T&P valve). | |
LEAKING T&P VALVE | Improperly seated valve. | Check relief valve for proper operation | |
|
| (DO NOT plug T&P valve). | |
| High sulfate or mineral content in water supply. | Drain and flush heater thoroughly, then refill. | |
SMELLY WATER |
|
| |
Bacteria in water supply. | Chlorinate or aerate water supply. | ||
| |||
| Gas control knob not positioned correctly. | Refer to LIGHTING INSTRUCTIONS. | |
| Main gas supply off. | Turn on main gas | |
PILOT WILL NOT LIGHT | Thermocouple malfunction. | Replace pilot assembly and/or thermocouple. | |
| Match not close to pilot. | Locate pilot, move match closer. | |
|
|
| |
BURNER WILL NOT | Thermocouple malfunction. | Replace pilot assembly | |
| and/or thermocouple. | ||
STAY LIT |
| ||
Defective Gas Control. | Replace Gas Control. | ||
| |||
| Dirty pilot burner. | Clean pilot assembly. | |
| Thermocouple tip is not in contact with pilot flame. | Insert thermocouple correctly. | |
PILOT OUTAGE | Thermocouple malfunction. | Replace pilot assembly and/or thermocouple. | |
| Defective Gas Control. | Replace Gas Control. | |
| Heater not lit or thermostat not on. | Refer to LIGHTING INSTRUCTIONS. | |
| Thermostat set too low. | Refer to TEMPERATURE REGULATION. | |
| Heater undersized. | Reduce hot water use. | |
NOT ENOUGH | Low gas pressure. | Contact your gas supplier. | |
HOT WATER | Incoming water is unusually cold. | Allow more time for heater to | |
| Leaking hot water pipes or fixtures. | Have plumber check and repair leaks. | |
| High temperature limit switch activated. | Contact a Maytag Customer Service Agent to | |
|
| determine cause. | |
WATER TOO HOT | Thermostat set too high. | Refer to TEMPERATURE REGULATION. | |
WATER HEATER SOUNDS | Condensation dripping on burner. | Refer to CONDENSATION. | |
SIZZLING - RUMBLING | Sediment or calcium in bottom of heater tank. | Clean sediment from tank. Refer to DRAINING | |
| instructions in Maintenance section of manual. | ||
|
| ||
SOOTING | Improper combustion. | No adjustment available. Contact a Maytag Customer | |
| Service Agent to determine cause. | ||
|
| ||
| Lack of supply air. |
| |
VENT GAS ODORS | Improperly installed vent piping. | Contact a Maytag Customer Service Agent to determine | |
Downdraft. | cause. | ||
| |||
| Poor combustion. |
|
27