Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States)” on page 22.
Bluetooth®
Pairing cannot be done.
Check the Bluetooth® device condition.
To return to the factory defaults.
While the main unit is on, press and hold [Í/I] on the main unit for more than 4 sec.
(All the indicators will blink twice when this system is reset.)
If this system does not operate as expected, returning the settings to the factory defaults may solve the problem.
≥The remote control code will return to “1” when this system is returned to the factory preset. To change the remote control code, refer to page 16.
General operation
No power.
≥Insert the AC power supply cord securely. (> p. 8)
≥If the indicators blink and the main unit turns off immediately after you have turned it on, unplug the AC power supply cord and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one. (> p. 7)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> p. 7)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> p. 16)
≥Use the remote control within the correct operation range. (> p. 7)
The “TV” indicator blinks.
Unplug the AC power supply cord and consult your dealer. If other indicators are also blinking, be sure to inform your dealer of these indicators.
The main unit is automatically switched to standby mode.
“Auto Power Down” function is on.
The main unit will automatically switch to standby mode when no signal is input and no operation is performed for approx. 2 hours. Refer to page 16 to turn this function off.
The device cannot be connected.
≥The pairing of the device was unsuccessful or the registration has been replaced. Try pairing the device again. (> p. 9)
≥This system might be connected to a different device. Disconnect the other device and try pairing the device again.
The device is connected but audio cannot be heard through this system.
For some
The sound is interrupted.
≥The device is out of the 10 m (33 ft) communication range. Bring the Bluetooth® device closer to the main unit.
≥Remove any obstacle between the main unit and the device.
≥Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Bring the Bluetooth® device closer to the main unit and distance it from the other devices.
Operations
Reference
VQT5J41 17