Samsung DVD-P181/EDC, DVD-P181/XEL manual Troubleshooting, Problem Action

Troubleshooting

Before requesting service (troubleshooting), please check the following.

	Problem		Action	Page
		•	Check the batteries in the remote control.
No operations can be			They may need replacing.
		•	Operate the remote control at a distance of no more than 20 feet.	P3
performed with the		•	Remove batteries and hold down one or more buttons for several minutes to drain
remote control.			the microprocessor inside the remote control to reset it. Reinstall batteries and try
			to operate the remote control again.
Disc does not play.		•	Ensure that the disc is installed with the label side facing up.	P5
		•	Check the region number of the DVD.
		•	5.1channel sound is reproduced only when the following conditions are met. :
5.1 channel sound is			1) The DVD player is connected with the proper Amplifier	P10-11
			2) The disc is recorded with 5.1 channel sound.
not being reproduced.		•	Check whether the disc being played has the “5.1 ch” mark on the outside.
		•	Check if your audio system is connected and working properly.	P22-23
		•	In the SETUP Menu, is the Audio Output set to Bitstream?
		•	The features or action cannot be completed at this time because:
The	icon appears	1. The DVD’s software restricts it.
		2. The DVD’s software doesn’t support the feature (e.g., angles).
on screen.
		3. The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range. Disc Menu doesn’t appear. • Check if the disc has a Menu.

Play mode differs from the	•	Some of the functions selected in the Setup Menu may not work properly if the			P20~24
Setup Menu selection.		disc is not encoded with the corresponding function.
The screen ratio	•	The Screen Ratio is fixed on your DVDs.			P22-23
cannot be changed.
No audio.	•	Make sure you have selected the correct Digital Output in the Audio Options			P22-23
		Menu.
The screen is blocked	•	Press the	button	for more than 5 secondswhen no disc is inserted.	P12
		All settings	will revert to the factory settings.
Forgot password	•	Press the	button for more than 5 seconds when no disc is inserted.
		All settings including the password will revert to the factory settings. Don't			P26
		use this unless absolutely necessary.
	•	Go to the contents and find the section of the instruction book that contains the
If you experience		explanations regarding the current problem, and follow the procedure once again.
	•	If the problem still cannot be solved, please contact your nearest authorized ser-
other problems.
		vice center.
The picture is noisy or	•	Make sure that the disc is not dirty or scratched.			P2
	•	Clean the disc.
distorted

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