Samsung LH49PMHPBGC/UE manual Sound issue, Go to Sound and change Sound Output to Internal

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Chapter 6. Troubleshooting

76

The display looks unstable and then freezes.

The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not

 

stable. To resolve the issue, change the PC resolution to the recommended resolution.

 

 

The screen cannot be displayed in full screen.

A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.

 

 

 

A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.

 

 

 

Change the screen size setting to full screen on the product or source device.

 

 

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume.

 

 

 

Check the volume.

 

 

The volume is too low.

Adjust the volume.

 

 

 

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or

 

software programme.

 

 

Video is available but there is no sound.

If an HDMI cable is connected, check the audio output settings on the PC.

 

 

 

Go to Sound and change Sound Output to Internal.

 

 

 

If a source device is used

 

• Make sure the audio cable is properly connected to the audio input port on the product.

 

• Check the audio output settings for the source device.

 

(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be

 

changed to HDMI.)

 

 

 

If a DVI-HDMI cable is used, a separate audio cable is required.

 

 

 

If the product has a headphone port, make sure nothing is connected to it.

 

 

 

Reconnect the power cable to the device and then reboot the device.

 

 

There is static coming from the speakers.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

 

 

 

Check the signal strength after connecting a cable.

 

 

 

Low signal level can cause corrupted sound.

 

 

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Contents  PM43H / PM49H / PM55H Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelInstallation Device setupWhat’s Included Parts Panel keyRemote sensor and spacer logo optional Remote sensorReverse side Spacer logo optionalAnti-theft lock To lock an anti-theft locking devicePort Description RJ45Remote control VOLTo place batteries in the remote control Guided installation Installation on a perpendicularwallInstallation on an indented wall VentilationWall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications VesaDevice setup External connection CheckpointsCable Connection  RS232C CableDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Viewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size control PIP On/Off controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource EditUninstallation Installation/uninstallationPC software Multiple Display Control Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Viewing content Home screenPlayer Home → Player →When content is running File formats compatible with PlayerControl buttons on the remote Available menuTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher Setting ScheduleURL Launcher Clone ProductID Settings Device IDDevice ID Auto Set PC Connection CableNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Off Timer TickerHome → Ticker →  Off / OnApproving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneScreen adjustment 2nd 3rd Picture ModeMenu PictureWhen this setting is on, only UHD products are supported Film Mode Auto AdjustmentImage Reset Hdmi Black LevelReset Picture Picture OffOnScreen display adjustment TimerOnScreen Display Immediate display2nd 3rd Description Language Set the menu language Sound adjustment If Sound Output is set to External, Auto Volume is disabledSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemPower Control Auto Power On Message to OnPower Button Eco Solution Energy Saving ModeNo Signal Power Off Auto Power OffSecurity Safety Lock Change PINButton Lock USB Auto Play LockGame Mode Reset SystemCustom Logo Logo Display TimeTroubleshooting forAnynet+ Anynet+ HDMI-CECAnynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportTroubleshooting Screen ResolutionBefore you contact us DiagnosisScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalSource device issue Remote control issueOther issue Defined resolution is not supported. appears Frequently asked questions Question Answer How can I change the frequency?Appendix SpecificationsGeneral Plug-and-Play Standard signal mode table Model Name PM43H / PM49H / PM55H SynchronizationMAC, 640 x MAC, 832 xVESA, 800 x VESA, 1024 xVESA, 1152 x VESA, 1280 xNot a product defect Product damage caused by customer’s faultOthers What is afterimage burn-in? Optimum picture quality and afterimage burn-in preventionOptimum picture quality Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH55PMHPBGC/CH, LH43PMHPBGC/CH, LH49PMHPBGC/UE, LH49PMHPBGC/EN, LH43PMHPBGC/EN specifications

Samsung has established itself as a leader in display technology, and its range of professional displays, including the LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN models, exemplify the brand's commitment to innovation and quality. These displays are designed to meet the diverse needs of businesses, offering an exceptional viewing experience, durability, and versatility for a variety of applications.

The Samsung LH55PMHPBGC/EN is a 55-inch display that integrates a robust set of features designed for high-performance usage. Its ultra-bright panel ensures visibility in various lighting conditions, making it ideal for retail environments, conference rooms, and other public spaces. This model supports a wide viewing angle, allowing audiences to experience consistent image quality from different positions. Coupled with Samsung's proprietary technology, this display delivers vibrant colors and deep contrast ratios, elevating any content being showcased.

Similarly, the LH43PMHPBGC/EN model boasts a 43-inch screen, catering to areas where space is at a premium without sacrificing display quality. This model is engineered for continuous operation, making it suitable for environments that require constant visual engagement. Its compact size does not hinder its performance; it maintains the same high brightness levels and color accuracy as its larger counterparts, ensuring a captivating viewing experience.

The LH49PMHPBGC/EN sits between these two sizes with a 49-inch display, striking an ideal balance for medium-sized spaces. This model also features the same advanced picture technology, providing stunning visuals that capture the audience's attention. All three models utilize Samsung's MagicINFO software, enabling easy content management and scheduling, further enhancing their usability in business settings.

In terms of connectivity, these displays come equipped with multiple input options, allowing for seamless integration with various devices, including computers, media players, and streaming devices. They are built with durability in mind, featuring a robust design that can withstand the demands of professional use.

In conclusion, the Samsung LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN displays showcase cutting-edge technology tailored for commercial applications. Their impressive features, including high brightness, wide viewing angles, and reliable software support, make them versatile solutions for advertisers, educators, and corporate environments eager to communicate their message effectively. These models represent Samsung’s dedication to providing high-performance products that enhance visual communication and engagement across various industries.