Samsung LH55PMHPBGC/CH, LH55PMHPBGC/EN manual Defined resolution is not supported. appears

Page 78

Chapter 6. Troubleshooting

78

Small particles are found on the edges of the product.

 

The particles are part of the product design. The product is not defective.

 

 

 

 

 

 

 

The PIP menu is not available.

 

The menu is enabled or disabled depending on the Source mode.

 

 

 

 

 

 

When I try to change the PC resolution, a message “The

 

The message “The defined resolution is not supported.” appears if the input source resolution exceeds the

defined resolution is not supported.” appears.

 

maximum resolution of the display.

 

 

 

 

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

 

 

 

 

 

 

There is no sound from the speakers in HDMI mode when

 

DVI cables do not transmit sound data.

 

 

 

a DVI-HDMI cable is connected.

 

Make sure to connect the audio cable to the correct input jack to enable audio.

 

 

 

 

 

 

HDMI Black Level is not functioning properly on an HDMI

 

This function is available only when a source device, such as a DVD player and STB, is connected to

device with YCbCr output.

 

the product via an HDMI (RGB signal) cable.

 

 

 

 

 

 

 

There is no sound in HDMI mode.

 

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device

 

 

that only supports an older version of the HDMI standard is connected to the product.

 

 

 

 

If these issues occur, connect an audio cable along with the HDMI cable.

 

 

 

 

 

 

 

 

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.

 

 

In this case, manually select a sound input.

 

 

 

 

 

 

Sound input

Screen mode

 

 

PC

Auto

PC settings

 

 

 

 

 

 

 

 

DVI PC

Audio In (Stereo ports)

PC settings

 

 

 

 

 

 

 

 

 

 

In power saving mode, when the input source is

 

Go to System Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output

DisplayPort, PC display settings cannot be saved.

 

settings again. Ensure the set is turned on.

 

 

 

 

 

 

 

 

When booting the PC with the input source set to

 

Boot the PC when the set is turned on or when the input source is not DisplayPort.

 

 

DisplayPort, the BIOS and booting screens do not appear.

 

 

 

 

 

 

 

 

 

 

 

Image 78
Contents  PM43H / PM49H / PM55H Table of contents Troubleshooting Symbols About this manualCopyright Safety Safety precautionsElectricity and safety Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelDevice setup InstallationWhat’s Included Remote sensor and spacer logo optional PartsPanel key Remote sensorReverse side Spacer logo optionalPort Description Anti-theft lockTo lock an anti-theft locking device RJ45Remote control VOLTo place batteries in the remote control Installation on an indented wall Guided installationInstallation on a perpendicularwall VentilationInstalling the wall mount Wall mount installationPreparing before installing wall mount Wall mount kit specifications VesaDevice setup Cable Connection External connectionCheckpoints  RS232C CableLAN Cable Direct LAN cable PC to HUBCross LAN cable PC to PC Control Codes Viewing control state Get control commandControlling Set control command ConnectionCommand Power controlVolume control Input source controlViewing screen status Get Screen Mode Status Screen mode controlSetting the input source Set Input Source Setting the picture size Set Picture SizeViewing the screen size Get Screen Size Status Screen size controlPIP On/Off control Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlViewing the safety lock state Get Safety Lock Status Safety LockSetting the video wall Set Video Wall Mode Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64Connection using a DVI cable Digital type Connection using a D-SUB cable Analog typePC connection Connection using an HDMI-DVI cable  Sound → set Hdmi Sound to Pcdvi System → General → set Hdmi Hot Plug to Off Connection using an Hdmi cable Connection using an DP cablePrecautions for using DP AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionSource LAN connectionSource selection EditInstallation/uninstallation UninstallationPC software Multiple Display Control Connection using a direct LAN cable Using the RS-232C cableUsing the ethernet cable ConnectionConnection using a cross LAN cable Player Viewing contentHome screen Home → Player →Control buttons on the remote When content is runningFile formats compatible with Player Available menuTemplate files and LFD.lfd files RestrictionsContents Audio Power PointVideo ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher URL Launcher SettingSchedule Clone ProductDevice ID Auto Set ID SettingsDevice ID PC Connection CableVideo Wall Network StatusVideo Wall Picture Mode On/Off TimerOn Timer Home → Ticker → Off TimerTicker  Off / OnApproving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneMenu Screen adjustment2nd 3rd Picture Mode PictureWhen this setting is on, only UHD products are supported Image Reset Film ModeAuto Adjustment Hdmi Black LevelReset Picture Picture OffOnScreen Display OnScreen display adjustmentTimer Immediate display2nd 3rd Description Language Set the menu language Sound Sound adjustmentIf Sound Output is set to External, Auto Volume is disabled Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkHow to set up automatically Automatic Network Settings WiredManual Network Settings Wired How to set up manuallyNetwork Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Manual Network Setup Wireless How to set up using WpspbcSelect Add Network System SystemPower Control Auto Power On Message to OnNo Signal Power Off Power ButtonEco Solution Energy Saving Mode Auto Power OffButton Lock Security Safety LockChange PIN USB Auto Play LockCustom Logo Game ModeReset System Logo Display TimeAnynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportBefore you contact us TroubleshootingScreen Resolution DiagnosisInstallation issue PC mode Screen issue Not Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalRemote control issue Source device issueOther issue Defined resolution is not supported. appears Frequently asked questions Question Answer How can I change the frequency?Specifications AppendixGeneral Plug-and-Play MAC, 640 x Standard signal mode tableModel Name PM43H / PM49H / PM55H Synchronization MAC, 832 xVESA, 1152 x VESA, 800 xVESA, 1024 x VESA, 1280 xProduct damage caused by customer’s fault Not a product defectOthers Optimum picture quality What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH55PMHPBGC/CH, LH43PMHPBGC/CH, LH49PMHPBGC/UE, LH49PMHPBGC/EN, LH43PMHPBGC/EN specifications

Samsung has established itself as a leader in display technology, and its range of professional displays, including the LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN models, exemplify the brand's commitment to innovation and quality. These displays are designed to meet the diverse needs of businesses, offering an exceptional viewing experience, durability, and versatility for a variety of applications.

The Samsung LH55PMHPBGC/EN is a 55-inch display that integrates a robust set of features designed for high-performance usage. Its ultra-bright panel ensures visibility in various lighting conditions, making it ideal for retail environments, conference rooms, and other public spaces. This model supports a wide viewing angle, allowing audiences to experience consistent image quality from different positions. Coupled with Samsung's proprietary technology, this display delivers vibrant colors and deep contrast ratios, elevating any content being showcased.

Similarly, the LH43PMHPBGC/EN model boasts a 43-inch screen, catering to areas where space is at a premium without sacrificing display quality. This model is engineered for continuous operation, making it suitable for environments that require constant visual engagement. Its compact size does not hinder its performance; it maintains the same high brightness levels and color accuracy as its larger counterparts, ensuring a captivating viewing experience.

The LH49PMHPBGC/EN sits between these two sizes with a 49-inch display, striking an ideal balance for medium-sized spaces. This model also features the same advanced picture technology, providing stunning visuals that capture the audience's attention. All three models utilize Samsung's MagicINFO software, enabling easy content management and scheduling, further enhancing their usability in business settings.

In terms of connectivity, these displays come equipped with multiple input options, allowing for seamless integration with various devices, including computers, media players, and streaming devices. They are built with durability in mind, featuring a robust design that can withstand the demands of professional use.

In conclusion, the Samsung LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN displays showcase cutting-edge technology tailored for commercial applications. Their impressive features, including high brightness, wide viewing angles, and reliable software support, make them versatile solutions for advertisers, educators, and corporate environments eager to communicate their message effectively. These models represent Samsung’s dedication to providing high-performance products that enhance visual communication and engagement across various industries.