Samsung LH49PMHPBGC/NG, LH55PMHPBGC/EN Remote control issue, Source device issue, Other issue

Page 77

Chapter 6. Troubleshooting

77

There is audible sound when the volume is muted.

When Sound Output is set to External, the volume button and mute function are disabled.

 

Adjust the volume for the external speakers.

 

 

 

Audio settings for main speakers are separate from the internal speakers on the product.

 

Changing or muting the volume on the product does not affect an external amplifier(decoder).

 

 

Sound from the monitor does not change after Sound

Audio settings for main speakers are separate from the internal speakers on the product.

Mode is changed.

Audio settings on a source device do not affect the internal speaker settings on the product.

 

 

There is an echo sound coming from the speakers.

Different decoding speeds between the product speakers and external speakers can cause an echo.

 

In this case, set Sound Output to External.

 

 

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

Source device issue

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.

Other issue

The product smells like plastic.

The plastic smell is normal and disappears over time.

 

 

The monitor appears tilted.

Remove and then attach the stand again to the product.

 

 

Audio orvideo cuts out intermittently.

Check the cable connection and connect it again if required.

 

 

 

Using a very hard or thick cable may corrupt audio and video files.

 

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is

 

recommended to use right-angle cables.

 

 

Image 77 Samsung LH49PMHPBGC/NG, LH55PMHPBGC/EN, LH43PMHPBGC/EN manual Remote control issue, Source device issue, Other issue
Contents  PM43H / PM49H / PM55H Table of contents Troubleshooting Copyright SymbolsAbout this manual Electricity and safety SafetySafety precautions Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningWhat’s Included Device setupInstallation Panel key PartsRemote sensor and spacer logo optional Remote sensorSpacer logo optional Reverse sideTo lock an anti-theft locking device Anti-theft lockPort Description RJ45VOL Remote controlTo place batteries in the remote control Installation on a perpendicularwall Guided installationInstallation on an indented wall VentilationPreparing before installing wall mount Wall mount installationInstalling the wall mount Wall mount kit specifications VesaDevice setup Checkpoints External connectionCable Connection  RS232C CableCross LAN cable PC to PC LAN CableDirect LAN cable PC to HUB Controlling Set control command Viewing control state Get control commandControl Codes ConnectionPower control CommandInput source control Volume controlSetting the input source Set Input Source Screen mode controlViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizePIP On/Off control Screen size controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlySetting the video wall Set Video Wall Mode Safety LockViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~PC connection Connection using a DVI cable Digital typeConnection using a D-SUB cable Analog type  System → General → set Hdmi Hot Plug to Off Connection using an HDMI-DVI cable Sound → set Hdmi Sound to Pcdvi Precautions for using DP Connection using an Hdmi cableConnection using an DP cable ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pSource selection LAN connectionSource EditPC software Multiple Display Control Installation/uninstallationUninstallation Using the ethernet cable Using the RS-232C cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Home screen Viewing contentPlayer Home → Player →File formats compatible with Player When content is runningControl buttons on the remote Available menuRestrictions Template files and LFD.lfd filesContents Video Power PointAudio ImageSupported in Network Channel and Local Channel Template filesSchedule URL Launcher SettingURL Launcher Clone ProductDevice ID ID SettingsDevice ID Auto Set PC Connection CableVideo Wall Video WallNetwork Status On Timer Picture ModeOn/Off Timer Ticker Off TimerHome → Ticker →  Off / OnApproving a connected device from the server Select Edit  Setup Select Time Zone Setting the current time2nd 3rd Picture Mode Screen adjustmentMenu PictureWhen this setting is on, only UHD products are supported Auto Adjustment Film ModeImage Reset Hdmi Black LevelPicture Off Reset PictureTimer OnScreen display adjustmentOnScreen Display Immediate display2nd 3rd Description Language Set the menu language If Sound Output is set to External, Auto Volume is disabled Sound adjustmentSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredManual Network Settings Wired Automatic Network Settings WiredHow to set up automatically How to set up manuallyAutomatic Network Setup Wireless Network Setting WirelessConnecting to a Wireless Network Select Add Network Manual Network Setup WirelessHow to set up using Wpspbc System SystemMessage to On Power Control Auto Power OnEco Solution Energy Saving Mode Power ButtonNo Signal Power Off Auto Power OffChange PIN Security Safety LockButton Lock USB Auto Play LockReset System Game ModeCustom Logo Logo Display TimeAnynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportScreen Resolution TroubleshootingBefore you contact us Diagnosis Not Optimum Mode is displayed Installation issue PC modeScreen issue Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueOther issue Remote control issueSource device issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsGeneral SpecificationsAppendix Plug-and-Play Model Name PM43H / PM49H / PM55H Synchronization Standard signal mode tableMAC, 640 x MAC, 832 xVESA, 1024 x VESA, 800 xVESA, 1152 x VESA, 1280 xOthers Product damage caused by customer’s faultNot a product defect Optimum picture quality and afterimage burn-in prevention What is afterimage burn-in?Optimum picture quality Prevention of afterimage burn-inOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH55PMHPBGC/CH, LH43PMHPBGC/CH, LH49PMHPBGC/UE, LH49PMHPBGC/EN, LH43PMHPBGC/EN specifications

Samsung has established itself as a leader in display technology, and its range of professional displays, including the LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN models, exemplify the brand's commitment to innovation and quality. These displays are designed to meet the diverse needs of businesses, offering an exceptional viewing experience, durability, and versatility for a variety of applications.

The Samsung LH55PMHPBGC/EN is a 55-inch display that integrates a robust set of features designed for high-performance usage. Its ultra-bright panel ensures visibility in various lighting conditions, making it ideal for retail environments, conference rooms, and other public spaces. This model supports a wide viewing angle, allowing audiences to experience consistent image quality from different positions. Coupled with Samsung's proprietary technology, this display delivers vibrant colors and deep contrast ratios, elevating any content being showcased.

Similarly, the LH43PMHPBGC/EN model boasts a 43-inch screen, catering to areas where space is at a premium without sacrificing display quality. This model is engineered for continuous operation, making it suitable for environments that require constant visual engagement. Its compact size does not hinder its performance; it maintains the same high brightness levels and color accuracy as its larger counterparts, ensuring a captivating viewing experience.

The LH49PMHPBGC/EN sits between these two sizes with a 49-inch display, striking an ideal balance for medium-sized spaces. This model also features the same advanced picture technology, providing stunning visuals that capture the audience's attention. All three models utilize Samsung's MagicINFO software, enabling easy content management and scheduling, further enhancing their usability in business settings.

In terms of connectivity, these displays come equipped with multiple input options, allowing for seamless integration with various devices, including computers, media players, and streaming devices. They are built with durability in mind, featuring a robust design that can withstand the demands of professional use.

In conclusion, the Samsung LH55PMHPBGC/EN, LH43PMHPBGC/EN, and LH49PMHPBGC/EN displays showcase cutting-edge technology tailored for commercial applications. Their impressive features, including high brightness, wide viewing angles, and reliable software support, make them versatile solutions for advertisers, educators, and corporate environments eager to communicate their message effectively. These models represent Samsung’s dedication to providing high-performance products that enhance visual communication and engagement across various industries.