Samsung HT-H5500/EN, HT-H5550W/TK manual Troubleshooting, Resolution according to the output mode

Appendix

Resolution according to the output mode

Blu-ray Disc/E-contents/Digital Contents playback					DVD playback
Output		HDMI Mode			HDMI Mode
Setup	Blu-ray Disc		E-contents/
			Digital contents
BD Wise	Resolution of Blu-ray			1080p@60F	480i
	Disc
Auto	Max. Resolution of TV input				Max. Resolution of TV input
1080p@60F		1080p@60F			-
1080p		-			1080p
Movie Frame : Auto (24Fs)		1080p@24F			-
1080i		1080i			1080i
720p		720p			720p
576p/480p		576p/480p			576p/480p

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom		Check/Remedy
You cannot eject the disc.	•	Is the power cord plugged securely into the outlet?
	•	Turn off the power, and then turn it back on.
Playback does not start.	•	Check the region number of the Blu-ray/DVD disc.
	•	Blu-ray/DVD disc purchased from abroad may not be playable.
		CD-ROMs and DVD-ROMs cannot be played on this product.
	•	Make sure that the rating level is correct.
Playback does not start	•	Are you using a deformed disc or a disc with scratches on the surface?
immediately when you	•	Wipe the disc clean.
press the 6/7 button.
No sound.	•	The home cinema does not play sound during fast playback, slow playback, and
	•	step motion playback.
		Are the speakers connected properly? Is the speaker setup correctly customized?
	•	Is the disc severely damaged?
You can only hear sound	•	On certain Blu-ray/DVD discs, sound is output from the front speakers only.
from a few speakers, but	• Check if the speakers are connected properly.
not all 6.	•	Adjust the volume.
	•	When playing audio from a CD, the radio, or a TV, the unit outputs sound to the
		front speakers only.
Dolby Digital 5.1 CH	•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Surround Sound is not	•	Sound is produced only if the disc is recorded with 5.1 channel sound.
produced.		Is the audio language correctly set to Dolby Digital 5.1-CH in the information
		display?

46 - English