Symptom Check/Remedy Remote control does

	Symptom		Check/Remedy
The remote control does		• Are you operating the remote within its operational range and within the proper
not work.		•	angle relative to the sensor?
		•	Are the batteries drained?
		•	Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
			correctly?
•	The disc is rotating but	•	Is the TV power on?
•	there is no picture.	•	Are the video cables connected properly?
•	Picture quality is poor	•	Is the disc dirty or damaged?
	and the picture is	•	A poorly manufactured disc may not be playable.
	shaking.
Audio language and		•	The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.			contain multiple language sound tracks or subtitles.
The menu screen does		• Are you using a disc that does not contain menus?
not appear even when you
select the menu function.
The aspect ratio cannot be		•	You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or 4:3
changed.			Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 mode only. Refer to
			the Blu-ray Disc jacket, and then select the appropriate function.
•	The product is not	•	Press and hold the remote control's 5 button for 5 seconds in STANDBY mode.
	working.		This will reset the unit.
	(Example: The power		- Using the RESET function will erase all stored settings.
	goes off or you hear a		Do not use this function unless necessary.
	strange noise.)

•The Product is not working normally.

You have forgotten the	•	With no disc in the product, press and hold the product's 5 button for longer
rating level password.		than 5 seconds. INIT appears on the display and all settings will return to their
		default values.
		- Using the RESET function will erase all stored settings.
		Do not use this function unless necessary.
Can't receive radio	•	Is the antenna connected properly?
broadcasts.	•	If the antenna's input signal is weak, install an external FM antenna in an area with
		good reception.
There is no sound when	• If you press the ^ button while listening to TV audio using the D. IN or AUX
you try to listen to TV audio		functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
through the home cinema		muted.
speakers.
"Not Available" appears on	•	The features or action cannot be completed at this time because:
screen.		1. The Blu-ray/DVD disc's software restricts it.
		2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to	•	Press and hold the 5 button on front panel for more than 5 seconds with no disc
a resolution your TV cannot		in the product. All settings will revert to their factory settings.
support (for example,
1080p), you may not see a
picture on your TV.

Samsung HT-H5550W/EN, HT-H5550W/TK Symptom Check/Remedy Remote control does, Correctly?, Changed