Other Information
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.
Symptom | Check/Remedy |
|
|
I cannot eject the disc. | • Is the power cord plugged securely into the outlet? |
| • Turn off the power and then turn it back on. |
|
|
Playback does not start. | • Check the region number of the DVD. |
| DVD discs purchased from abroad may not be playable. |
| • |
| • Make sure that the rating level is correct. |
|
|
Playback does not start | • Are you using a deformed disc or a disc with scratches on the surface? |
immediately when the | • Wipe the disc clean. |
Play/Pause button is |
|
pressed. |
|
|
|
Sound is not produced. | • No sound is heard during fast playback, slow playback, and step motion |
| playback. |
| • Are the speakers connected properly? Is the speaker setup correctly |
| customized? |
| • Is the disc severely damaged? |
|
|
Sound can be heard only | • On certain DVD discs, sound is output from the front speakers only. |
from a few speakers and | • Check if the speakers are connected properly. |
not all 6. | • Adjust the volume. |
| • When listening to a CD, radio or TV, sound is output to the front speakers only. |
| Select |
| speakers. |
|
|
Dolby Digital 5.1 CH | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround |
Surround Sound is not | Sound is produced only if the disc is recorded with 5.1 channel sound. |
produced. | • Is the audio language correctly set to Dolby Digital |
| display? |
|
|
The remote control does | • Is the remote control being operated within its operation range of angle and |
not work. | distance? |
| • Are the batteries drained? |
| • Have you selected the correct mode (RECEIVER DVD/TV)? |
|
|
• Disc is rotating but no | • Is the TV power on? |
picture is produced. | • Are the video cables connected properly? |
•Picture quality is poor • Is the disc dirty or damaged?
and picture is shaking. • A poorly manufactured disc may not be playable.
Audio language and | • Audio language and subtitles will not work if the disc does not contain them. |
subtitles do not work. |
|
|
|
The Disc/Title menu | • Are you using a disc that does not contain menus? |
screen does not appear |
|
even when the Disc/Title |
|
function is selected. |
|
22 English