Samsung WW60K42109W/EO, WW60K42138W/EO manual Troubleshooting, Checkpoints

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Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

 

Action

 

 

 

• Make sure the washing machine is plugged in.

 

• Make sure the door is properly closed.

 

• Make sure the water taps are open.

 

• Press or tap Start/Pause to start the washing machine.

Does not start.

Make sure Child Lock is not activated.

 

Before the washing machine starts to fill, it will make a series

 

 

of clicking noises to check the door lock and does a quick

 

 

drain.

 

• Check the fuse or reset the circuit breaker.

 

 

 

• Fully open the water tap.

Water supply is

Make sure the door is properly closed.

insufficient, or no

Make sure the water supply hose is not frozen.

water is supplied.

Make sure the water supply hose is not kinked or clogged.

 

Make sure there is sufficient water pressure.

 

 

 

• Make sure the washing machine is running with sufficient

 

 

water pressure.

After a cycle,

Make sure the detergent is added to the centre of the

detergent remains

 

detergent drawer.

in the detergent

Make sure the rinse cap is inserted properly.

drawer.

If using granular detergent, make sure the detergent selector

 

 

is in the upper position.

 

• Remove the rinse cap and clean the detergent drawer.

 

 

 

• Make sure the washing machine is installed on a level, solid

 

 

floor that is not slippery. If the floor is not level, use the

 

 

levelling feet to adjust the height of the washing machine.

 

• Make sure the shipping bolts are removed.

 

• Make sure the washing machine is not contacting any other

Excessive vibrations

 

object.

or makes noise.

Make sure the laundry load is balanced.

 

• The motor can cause noise during normal operation.

 

• Overalls or metal-decorated clothes can cause noise while

 

 

being washed. This is normal.

 

• Metal objects such as coins can cause noise. After washing,

 

 

remove these objects from the drum or filter case.

 

 

 

Troubleshooting

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Contents WW70K4*****/WW60K4 Washing MachineContents Specifications TroubleshootingSafety information Important safety precautions Critical installation warnings English 7  Critical usage warnings Installation cautionsEnglish 9  Usage cautions English 11  Safety information Critical cleaning warnings Instructions about the Weee What’s included InstallationSpanner Bolt caps Hose guide Electrical supply and grounding Installation requirementsWater supply DrainAlcove installation Water temperatureFlooring Select a location Step-by-step installationRemove the shipping bolts Connect the water hose Adjust the levelling feetEnglish 21  Untitled-11 23/2017 84110 PM English 23  Position the drain hose Power onBefore you start Initial settingsLaundry guidelines Run Calibration recommendedUse a laundry net Empty pocketsPrewash if necessary Determine the load capacityApply a proper detergent type Detergent drawer guidelines To apply washing agents to the detergent drawer Before you start Control panel OperationsPress to activate/deactivate the Bubble Soak function. This To change the cycle during operation Simple steps to startStandard cycles Cycle overviewWool Options Delay End AddWash Special featuresEnglish 39  Child Lock SettingsSound On/Off Eco drum clean MaintenanceSmart Check Emergency drain Surface of the washing machine CleaningAdd Door Mesh filter Pump filter Detergent drawer Care against an extended time of disuse Recovery from freezingCheckpoints TroubleshootingTroubleshooting Change as the automatic temperature control feature checks Troubleshooting Information codes Troubleshooting AC6 Fabric care chart SpecificationsProtecting the environment Specification sheet English 59  Specifications Information of main washing cycles Memo Memo Questions or COMMENTS? Country Call Or Visit US Online AT