Samsung NZ64K5747BK/ET manual Service

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Warranty and service

Warranty and service

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

The control panel is partially covered by a damp cloth or liquid.

The child safety lock is on. and display “L”.

What should I do if the display is illuminated?

Check for the following:

The control panel is partially covered by a damp cloth or liquid. To reset, press the On/Off control sensor.

If liquid has overflowed on control panel, please wipe the liquid. What should I do if the display is illuminated?

Check for the following:

The hob is overheated because of abnormal operation.

After hob is cooled down, press the On/Off control sensor for resetting. What should I do if the display is illuminated?

Check for the following:

Cookware is unsuitable or too small or no cookware has been placed on the cooking zone.

If you use suitable cookware, displayed message will automatically disappear. What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

When you have finished using the hob, the cooling fan runs by itself for cooling down.

After the hob’s electronics has cooled down or elapsed max time (10 minutes) the cooling fan will be turned off.

If you request a service call because of an information made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

26  English

Service

Before calling for assistance or service, please check the section “Troubleshooting”. If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

What form does the problem take?

Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

Model description

S/N code (15 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

If you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

If the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

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Contents Piano cottura a induzione Sommario Uso di questo manuale Istruzioni di sicurezzaIstruzioni di sicurezza Attenzione Smaltimento del materiale di imballaggio Smaltimento corretto dellapparecchio vecchioInstallazione del piano cottura Istruzioni di sicurezza per linstallatoreCollegamento alla rete elettrica Installazione sul piano di lavoro Del piano cotturaInstallazione del piano cottura Parti e funzioni Zone di cotturaPannello di controllo ComponentiRiscaldamento ad induzione Principali caratteristiche dellapparecchio Indicatore del calore residuo Spegnimento di sicurezzaRilevamento della temperatura Pentole per le zone di cottura a induzione Uso del piano cotturaPulizia iniziale Test appropriatiDimensioni delle pentole Rumori durante il funzionamentoUso di pentolame adeguato Funzione limite potenza massima Uso dei sensori a sfioramentoAccensione dellapparecchio Selezionare la zona di cottura e il calore desiderato Spegnimento dellapparecchioArresto rapido Timer Conto alla rovescia Uso del blocco di sicurezza per bambiniTimer Contatore Uso della funzione mantieni caldoRegolazione del power boost Gestione della potenzaPausa Controllo Flex Attivazione/disattivazione audioPiano cottura Pulizia e manutenzioneImpostazioni suggerite per la cottura di alcuni cibi Sporco leggeroTelaio del piano cottura opzionale Sporco problematicoSporco ostinato Per evitare di danneggiare lapparecchioFAQ domande frequenti e risoluzione dei problemi Garanzia e assistenzaServizio Dati tecnici Informazioni sul prodottoDomande O COMMENTI? Induction Hob Contents Using this manual Safety instructionsSafety instructions Safety instructions Disposing of the packaging material Proper disposal of your old applianceInstalling the hob Safety instructions for the installerConnecting to the mains power supply Installing into the countertop Hob Parts and features Cooking zonesControl panel Components Induction heatingKey features of your appliance Safety shutoff Residual heat indicatorTemperature detection Cookware for induction cooking zones Initial cleaningHob use Suitability testUsing suitable cookware Size of pansOperating noises Maximum power limit function Using the touch control sensorsSwitching the appliance on Select cooking zone and heat setting Switching the appliance offQuick stop Using the child safety lock Timer Count downTimer Count up Using keep warmPower boost control Power managementPause Flex control Sound on/offHob Cleaning and careSuggested settings for cooking specific foods Light soilingHob frame option Problem dirtStubborn soiling To avoid damaging your applianceWarranty and service FAQs and troubleshootingService Technical data Product informationQuestions or COMMENTS?