Samsung NZ64K5747BK/ET manual Warranty and service, FAQs and troubleshooting

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

	Problem		Possible cause		Solution
What should I do if the		•	The fuse in the house	• If the fuses trip a
cooking zones are not			wiring is intact.		number of times,
functioning?					call an authorised
					electrician.
What should I do if the		•	The On/Off sensor	•	The appliance is
cooking zones will not			was accidentally		properly switched on.
switch on?			actuated.	•	Clean the control
		•	The control panel is		panel.
			partially covered by a
			damp cloth or liquid.
What should I do if		•	The On/Off sensor	•	The appliance is
the display except for			was accidentally		properly switched on.
,	the residual		actuated.	•	Clean the control
warmth indicator		•	The control panel is		panel.
suddenly disppears?			partially covered by a
			damp cloth or liquid.
What should I do if,		•	The cooking zone	• If the cooking zone is
after the cooking			was only briefly used		hot, please call a local
zones have been			and therefore did not		service center.
switched off,			become hot enough.
residual warmth is
not indicated in the
display

Information code	Possible cause	Solution
C0	Check the Auto Cook sensor.	Restart the appliance
		using the Power button.
C1	The temperature is sensed
		If the problem continues,
	higher than specified.
		disconnect power for
C2	Check the Auto Cook sensor.
		more than 30 seconds.
A2	The DC Motor fails to operate	Then, restart the appliance
	because of problems with the	and try again. If the
	PCB or wiring, or electrical	problem still continues,
	disturbance on the motor	contact a local service
	blade.	center.
d0	The sensor is pressed for	Check if the sensor pad
	more than 8 seconds.	is wet or pressed. If the
		problem continues, restart
		the appliance using the
		Power button. If the
		problem still continues,
		contact a local service
		center.
F0	Communications between	Restart the appliance
	main and sub PCBs fail.	using the Power button.
		If the problem continues,
F2	The touch-enabled IC
		disconnect power for
	communicates abnormally.
		more than 30 seconds.
		Then, restart the
		appliance. If the problem
		still continues, contact a
		local service center.

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Warranty and service

NZ64K5747BK_ET_DG68-00819A-00_EN.indd 25

5/24/2016 4:23:54 PM