Issue | Solution |
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No Picture, No Video |
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TV won’t turn on. | ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● Make sure the wall outlet is working. |
| ● Try pressing the POWER button on the TV to make sure the remote is working |
| properly. If the TV turns on, it may be caused by Remote Control. To fix the Remote |
| problem, refer to ‘Remote control does not work’ below. |
TV turns off automatically. | ● Check if the Sleep Timer is set to On in the Setup menu. |
| ● If connected the TV to your PC, check your PC power settings. |
| ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV |
| will turn off. |
No picture/Video. | ● Check cable connections.(remove and reconnect all cables of TV and external devices) |
| ● Set your external device’s (Cable/Set top Box, DVD, |
| the connections to the TV input. For example, external device’s output : HDMI , TV’s |
| input : HDMI. |
| ● Make sure your connected device is powered on. |
| ● Make sure to select the TV’s correct source by pressing the SOURCE button on the TV |
| remote. |
RF(Cable/Antenna) Connection |
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Cannot receive all channels. | ● Make sure Antenna cable is connected securely. |
| ● Please try Plug & Play to add available channels to the channel list. Go to MENU - |
| Setup - Plug & Play and wait for all available channels are stored. |
| ● Verify Antenna is positioned correctly. |
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Picture is distorted : macroblock, | ● Compression of video contents may cause picture distortion especially on fast moving |
small block, dots, pixelization. | pictures such as sports and action movies. |
| ● Low signal level can cause picture distortion. This is not a TV issue. Have the antenna |
| accessed. |
PC Connection |
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‘Not Supported Mode’ message. | ● Set your PC’s output resolution so it matches the resolutions supported by the TV. |
PC is always shown on source list | ● This is normal; PC is always shown on the source list even though a PC is not |
even if not connected. | connected. |
Video is OK but there is no audio | ● Check the audio output setting on your PC. |
with HDMI connection. |
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Network Connection |
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Wireless network connection | ● Samsung Wireless USB dongle is required to use wireless network. (Confirm correct |
failure. | dongle is used depending on TV model) |
| ● Make sure Network Connection is set to Wireless. |
| ● TV must be connected to a wireless IP sharer (Router). |