Samsung UA55KU7350KXZN Have Trouble Launching/Using Apps, My File Wont Play, Want to Reset the TV

Page 101

I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

I launched an app, but

Languages supported by the app may be different from the user interface language.

it's in English. How can

The ability to change the language depends on the service provider.

I change the language?

 

 

 

My application is not

Check with the service provider.

working.

Refer to the Help section on the application service provider's website.

 

 

My File Won't Play

When files aren't playing, this may help resolve the problem.

The problem

Try this!

Some files can't be

This problem may occur with high-bitrate files. Most files can be played back, but you

played.

might experience problems with high-bitrate files.

 

 

I Want to Reset the TV

Initialise the settings to factory defaults.

Reset

Path

Description

 

Settings

Reset Picture, Sound, Broadcasting, and all other settings,

Reset Settings

Support Self Diagnosis

except for the network settings, default settings.

 

Reset

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

Resetting Smart

deletes all information related to Samsung accounts, linked

Support Self Diagnosis

Hub

service accounts, Smart Hub service agreements, and Smart

Reset Smart Hub

 

Hub applications.

 

 

 

 

 

Image 101
Contents Manual Contents Smart Features Picture and Sound Precautions and Notes Connecting to Samsung Smart Remote Using Smart Hub Using Smart HubSettings SourceSetting up Voice Interaction Using Voice InteractionRunning Voice Interaction Turning the voice on/offRunning the Edit Channel function Editing ChannelsRearranging or deleting channels Live TV Channel List All Channels EditConnecting to the Internet Connecting an AerialConnecting Internet network Settings Network Open Network Settings Try NowSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings Network Device Name Try Now Settings Network Network Status Try NowChecking the internet connection status Changing the name of the TV on a networkE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Changing the input signal Switching between external devices connected to the TVUsing additional functions Editing external devicesConnection notes for Hdmi Connection NotesConnection notes for audio devices Settings Sound Select Speaker to Audio OutConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Voice Interaction version Extra About the Samsung Smart Remote Extra Source Universal Remote Setup Connecting a Bluetooth keyboard and gamepad Connecting a USB keyboardUsing the keyboard Controlling the TV with a Keyboard or GamepadSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardSmart Hub Displaying Home Screen Resetting Smart Hub Testing Smart Hub connectionsLaunching Smart Hub automatically Launching the last used app automaticallyCreating a Samsung account using a Facebook account Using a Samsung accountCreating a Samsung account Creating a Samsung account from the create account screenChanging and adding information to a Samsung account Signing in to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVGames Using the Games ServiceManaging purchased or installed games Installing and running a gameInstalling games Running an installed gameRemoving a game Rating gamesUpdating a game Locking or Unlocking a gameApps Using the Apps ServiceLaunching an app Installing and running an appInstalling an app Moving apps Managing purchased or installed appsRemoving an app Updating appsRating apps Using other app features and functionsRating purchased apps Locking and unlocking appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Playing pictures/video/music Using the web browserFunctions on the media content list screen Playing media contentFilter By Sort ByUsing Voice Interaction Setting up Voice Interaction Live TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Checking digital channel signal info and strength Changing the broadcast signalRecording Programmes Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Editing a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Using the Channel List Using TimeshiftFavourites All ChannelsCategory SortRemoving registered channels Re-registering and deleting a channelAdding back removed channels Live TV Channel List Right directional buttonLocking / Unlocking channels Using Programme Rating LockEditing registered channels Registering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on favourites lists only Select FavouritesRemoving registered channels from a favourites list Editing a Favourites ListRearranging a favourites list Renaming a favourites listChoosing the sports type Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now When Audio Description is On Viewing a game recorded in sports modeExtracting highlights automatically Highlights Player functionTV-Viewing Support Functions Configuring advanced broadcasting settingsScanning for available channels Selecting the broadcasting audio optionSelecting the broadcast audio language Settings Broadcasting Expert Settings Audio OptionsSelecting a Language Selecting a Audio FormatTuning broadcast signals manually Setting the country areaSettings Broadcasting Expert Settings Country Area Settings Broadcasting Expert Settings Manual TuningTuning digital channels Fine-Tuning the screenTuning analogue channels Channel mode Programme modeChanging teletext language Setting satellite systemTransferring channel list Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Film Mode Analogue Clean ViewReset Picture Auto Motion PlusSettings Picture PIP Try Now Viewing a HDR modeSettings Picture Expert Settings HDR+ Mode Picture Support FunctionsSettings Picture Picture Size Auto Wide Settings Picture Picture Size Picture Size Try NowChanging the picture size Changing the picture size automaticallyChanging the picture size in 43 or Screen Fit mode Using the Indian Cinema ModeAdjusting the picture size and/or position Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Sound Feedback Reset Sound Hdmi Audio Format Audio Delay DTV Audio Level Auto VolumeListening to the TV through Bluetooth devices Using the Sound Support FunctionsSettings Sound Select Speaker Try Now Selecting speakersSettings Sound Expert Settings TV Installation Type Specifying the TVs installation typeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info Setting the clock manuallySetting the clock automatically Using the timersUsing the sleep timer Changing the current timeTurning off the TV using the off timer Turning on the TV using the on timerSettings System Time On Timer Settings System Time Off TimerReducing the energy consumption of the TV Preventing screen burnConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating through the Internet Updating through the USB deviceChecking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeScanning viruses in real time Checking a scanned listRunning the accessibility functions Using Other FunctionsChanging the volume, speed, and pitch of the Voice Guide Enabling voice guides for the visually impairedWatching TV broadcasts with subtitles Audio DescriptionSelecting the broadcasting subtitle language Adjusting the menu transparencyWhite text on black background high contrast Settings System Accessibility Enlarge Try Now Learning about the remote control for the visually impairedSettings System Accessibility Multi-output Audio Try Now Enlarging font for the visually impairedSetting up a password Configuring advanced system settingsChanging the menu language Checking NotificationsSettings System Expert Settings TV Control Button Lock Enabling/Disabling the front indicatorsSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Pressing the TTX button in a toggling manner Enabling/ Disabling Data Service function HbbTVSettings Broadcasting Expert Settings Teletext Feature Typical Teletext Settings Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Picture Expert Settings Reset Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test My Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Signal Information Other IssuesSettings System Expert Settings Usage System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Functions are in progress, only the recording will stop Video is played according to the TV settingsMaximum recording time is 720 minutes Two later than the specified timeSupported broadcasting audio options Before using the Timeshift functionResolution 3840 x 2160p, 4096 x 2160p Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnPrecautions for Voice Interaction Read Before Using Voice InteractionRequirements for using Voice Interaction Voice Interaction Privacy Notice, Nuance Privacy NoticeCaused by the service provider for any reason Read Before Using AppsApplication services and updates may become unavailable Prior noticeRead Before Using the Web Browser Function is operating Disabled. In this case, you will have to reloadSelection may not be available Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Authentication Modes WEP, WPAPSK, WPA2PSK Wireless security protocolsConfigures the Ssid and WPA key settings TV cannot connect to non-certified wireless routersIBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Zoom Rotate left / Rotate rightFit to Screen Background MusicButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeOpen Source License Notice Licence
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UA55KU6500KXXV, UA60KU6000KXXV, UA55KS7000KXXV, UA55KS9500KXZN, UA49KU7510WXXY specifications

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