Samsung UA65KS9500KXZN, UA65KU7350KXZN manual Getting Support, Support through Remote Management

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings Support Remote Management Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your TV. Set it to On. You will need to read and agree to the service agreement before using this feature.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●●

Diagnose your TV

●●

Adjust the TV settings for you

●●

Perform a factory reset your TV

●●

Install recommended firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent accesses your TV.

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Contents Manual Contents Smart Features Picture and Sound Precautions and Notes Connecting to Samsung Smart Remote Using Smart Hub Using Smart HubSettings SourceUsing Voice Interaction Setting up Voice InteractionRunning Voice Interaction Turning the voice on/offEditing Channels Running the Edit Channel functionRearranging or deleting channels Live TV Channel List All Channels EditConnecting an Aerial Connecting to the InternetConnecting Internet network Settings Network Open Network Settings Try NowSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings Network Network Status Try Now Settings Network Device Name Try NowChecking the internet connection status Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle E3131B, E8221Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Switching between external devices connected to the TV Changing the input signalUsing additional functions Editing external devicesConnection Notes Connection notes for HdmiSettings Sound Select Speaker to Audio Out Connection notes for audio devicesConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Voice Interaction version Extra About the Samsung Smart Remote Extra Source Universal Remote Setup Connecting a USB keyboard Connecting a Bluetooth keyboard and gamepadUsing the keyboard Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardSmart Hub Displaying Home Screen Testing Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Creating a Samsung account using a Facebook accountCreating a Samsung account Creating a Samsung account from the create account screenSigning in to a Samsung account Changing and adding information to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVUsing the Games Service GamesInstalling and running a game Managing purchased or installed gamesInstalling games Running an installed gameRating games Removing a gameUpdating a game Locking or Unlocking a gameUsing the Apps Service AppsLaunching an app Installing and running an appInstalling an app Managing purchased or installed apps Moving appsRemoving an app Updating appsUsing other app features and functions Rating appsRating purchased apps Locking and unlocking appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Using the web browser Playing pictures/video/musicPlaying media content Functions on the media content list screenFilter By Sort ByUsing Voice Interaction Setting up Voice Interaction Live TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Changing the broadcast signal Checking digital channel signal info and strengthRecording Programmes Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Editing a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Using Timeshift Using the Channel ListAll Channels FavouritesCategory SortRe-registering and deleting a channel Removing registered channelsAdding back removed channels Live TV Channel List Right directional buttonLocking / Unlocking channels Using Programme Rating LockEditing registered channels Creating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on favourites lists only Select FavouritesEditing a Favourites List Removing registered channels from a favourites listRearranging a favourites list Renaming a favourites listChoosing the sports type Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now Viewing a game recorded in sports mode When Audio Description is OnExtracting highlights automatically Highlights Player functionConfiguring advanced broadcasting settings TV-Viewing Support FunctionsScanning for available channels Selecting the broadcasting audio optionSettings Broadcasting Expert Settings Audio Options Selecting the broadcast audio languageSelecting a Language Selecting a Audio FormatSetting the country area Tuning broadcast signals manuallySettings Broadcasting Expert Settings Country Area Settings Broadcasting Expert Settings Manual TuningFine-Tuning the screen Tuning digital channelsTuning analogue channels Channel mode Programme modeChanging teletext language Setting satellite systemTransferring channel list Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Analogue Clean View Film ModeReset Picture Auto Motion PlusViewing a HDR mode Settings Picture PIP Try NowSettings Picture Expert Settings HDR+ Mode Picture Support FunctionsSettings Picture Picture Size Picture Size Try Now Settings Picture Picture Size Auto WideChanging the picture size Changing the picture size automaticallyUsing the Indian Cinema Mode Changing the picture size in 43 or Screen Fit modeAdjusting the picture size and/or position Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Hdmi Audio Format Audio Delay DTV Audio Level Auto Volume Sound Feedback Reset SoundUsing the Sound Support Functions Listening to the TV through Bluetooth devicesSettings Sound Select Speaker Try Now Selecting speakersSpecifying the TVs installation type Settings Sound Expert Settings TV Installation TypeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the Time and Using the Timer Setting the current timeSetting the clock using digital broadcast info Setting the clock manuallyUsing the timers Setting the clock automaticallyUsing the sleep timer Changing the current timeTurning on the TV using the on timer Turning off the TV using the off timerSettings System Time On Timer Settings System Time Off TimerPreventing screen burn Reducing the energy consumption of the TVConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating through the Internet Updating through the USB deviceProtecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious codeScanning viruses in real time Checking a scanned listUsing Other Functions Running the accessibility functionsChanging the volume, speed, and pitch of the Voice Guide Enabling voice guides for the visually impairedAudio Description Watching TV broadcasts with subtitlesSelecting the broadcasting subtitle language Adjusting the menu transparencyWhite text on black background high contrast Learning about the remote control for the visually impaired Settings System Accessibility Enlarge Try NowSettings System Accessibility Multi-output Audio Try Now Enlarging font for the visually impairedConfiguring advanced system settings Setting up a passwordChanging the menu language Checking NotificationsEnabling/Disabling the front indicators Settings System Expert Settings TV Control Button LockSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Pressing the TTX button in a toggling manner Enabling/ Disabling Data Service function HbbTVSettings Broadcasting Expert Settings Teletext Feature Typical Teletext What Does Remote Service Do? Settings Support Remote Management Try NowGetting Support Support through Remote ManagementDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Picture Expert Settings Reset Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test There Is a Problem with the Broadcast My Computer Wont ConnectTV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working HDMI-CEC and see if Anynet+ HDMI-CEC has been set to OnMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Signal InformationSettings System Expert Settings Usage System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Video is played according to the TV settings Functions are in progress, only the recording will stopMaximum recording time is 720 minutes Two later than the specified timeBefore using the Timeshift function Supported broadcasting audio optionsSupported Resolutions for UHD Input Signals Resolution 3840 x 2160p, 4096 x 2160pIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnRead Before Using Voice Interaction Precautions for Voice InteractionRequirements for using Voice Interaction Voice Interaction Privacy Notice, Nuance Privacy NoticeRead Before Using Apps Caused by the service provider for any reasonApplication services and updates may become unavailable Prior noticeRead Before Using the Web Browser Function is operating Disabled. In this case, you will have to reloadSelection may not be available Read Before Playing Photo, Video, or Music Files Limitations on use of Photo, Video, and Music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocols Authentication Modes WEP, WPAPSK, WPA2PSKConfigures the Ssid and WPA key settings TV cannot connect to non-certified wireless routersRead Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Rotate left / Rotate right ZoomFit to Screen Background MusicButtons and functions available while using sports mode Recording Time Starts instant recording of the current programmeLicence Open Source License Notice
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UA55KU6500KXXV, UA60KU6000KXXV, UA55KS7000KXXV, UA55KS9500KXZN, UA49KU7510WXXY specifications

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