Samsung UA65KU7350KXZN Diagnosing the TV operation, Finding the contact information for service

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Finding the contact information for service

Settings Support Contact Samsung Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

Requesting service

Settings Support Request Support Try Now

"" This function is not available in specific geographical areas.

You can request a service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered.

"" You should agree to the terms and conditions for the service request.

Diagnosing the TV operation

You can see the output status for video and audio data. In addition, you can configure the settings for broadcasting signal strength and Smart Hub & TV factory resets.

Settings Support Self Diagnosis Try Now

You can check whether the display and sound of the TV are normally output. In addition, you can configure the settings for Smart Hub and TV factory reset.

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Contents Manual Contents Smart Features Picture and Sound Precautions and Notes Connecting to Samsung Smart Remote Using Smart Hub Using Smart HubSettings SourceSetting up Voice Interaction Using Voice InteractionRunning Voice Interaction Turning the voice on/offRunning the Edit Channel function Editing ChannelsRearranging or deleting channels Live TV Channel List All Channels EditConnecting to the Internet Connecting an AerialConnecting Internet network Settings Network Open Network Settings Try NowEstablishing a wired Internet connection Establishing a wireless Internet connectionSettings Network Open Network Settings Wireless Settings Network Device Name Try Now Settings Network Network Status Try NowChecking the internet connection status Changing the name of the TV on a networkE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableAudio Input and Output Connections Connecting through wireless network Connecting Bluetooth DevicesConnection Guide Source Connection Guide Connecting a Computer Connecting through the Hdmi port ― Screen sharingConnecting through the Smart View app ― Content sharing Connecting a Mobile Device Using Smart View Screen Mirroring or contents sharingConnecting a mobile device via Smart View App Changing the input signal Switching between external devices connected to the TVUsing additional functions Editing external devicesConnection notes for Hdmi Connection NotesConnection notes for audio devices Settings Sound Select Speaker to Audio OutConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Voice Interaction version Extra About the Samsung Smart Remote Extra Source Universal Remote Setup Connecting a Bluetooth keyboard and gamepad Connecting a USB keyboardUsing the keyboard Controlling the TV with a Keyboard or GamepadSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardSmart Hub Displaying Home Screen Resetting Smart Hub Testing Smart Hub connectionsLaunching Smart Hub automatically Launching the last used app automaticallyCreating a Samsung account using a Facebook account Using a Samsung accountCreating a Samsung account Creating a Samsung account from the create account screenChanging and adding information to a Samsung account Signing in to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVGames Using the Games ServiceManaging purchased or installed games Installing and running a gameInstalling games Running an installed gameRemoving a game Rating gamesUpdating a game Locking or Unlocking a gameApps Using the Apps ServiceInstalling and running an app Installing an appLaunching an app Moving apps Managing purchased or installed appsRemoving an app Updating appsRating apps Using other app features and functionsRating purchased apps Locking and unlocking appsUsing the e-Manual Using the buttons in the e-ManualLaunching the e-Manual Playing pictures/video/music Using the web browserFunctions on the media content list screen Playing media contentFilter By Sort ByUsing Voice Interaction Setting up Voice Interaction Using the guide Viewing Digital Broadcast Information at a GlanceLive TV Guide Try Now Checking digital channel signal info and strength Changing the broadcast signalRecording Programmes Recording programmesCanceling a schedule recording Managing the schedule recording listViewing recorded programmes Setting Up a Schedule Viewing Setting up a schedule viewing for a channelEditing a schedule viewing Using the Channel List Using TimeshiftFavourites All ChannelsCategory SortRemoving registered channels Re-registering and deleting a channelAdding back removed channels Live TV Channel List Right directional buttonUsing Programme Rating Lock Editing registered channelsLocking / Unlocking channels Registering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on favourites lists only Select FavouritesRemoving registered channels from a favourites list Editing a Favourites ListRearranging a favourites list Renaming a favourites listMaking Sports programmes More Realistic with Sports Mode Settings Picture Special Viewing Mode Sports Mode Try NowChoosing the sports type When Audio Description is On Viewing a game recorded in sports modeExtracting highlights automatically Highlights Player functionTV-Viewing Support Functions Configuring advanced broadcasting settingsScanning for available channels Selecting the broadcasting audio optionSelecting the broadcast audio language Settings Broadcasting Expert Settings Audio OptionsSelecting a Language Selecting a Audio FormatTuning broadcast signals manually Setting the country areaSettings Broadcasting Expert Settings Country Area Settings Broadcasting Expert Settings Manual TuningTuning digital channels Fine-Tuning the screenTuning analogue channels Channel mode Programme modeSetting satellite system Transferring channel listChanging teletext language Adjusting the Picture Quality Choosing a picture modeConfiguring advanced picture settings Film Mode Analogue Clean ViewReset Picture Auto Motion PlusSettings Picture PIP Try Now Viewing a HDR modeSettings Picture Expert Settings HDR+ Mode Picture Support FunctionsSettings Picture Picture Size Auto Wide Settings Picture Picture Size Picture Size Try NowChanging the picture size Changing the picture size automaticallyChanging the picture size in 43 or Screen Fit mode Using the Indian Cinema ModeAdjusting the picture size and/or position Fitting the picture to the screenAdjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Sound Feedback Reset Sound Hdmi Audio Format Audio Delay DTV Audio Level Auto VolumeListening to the TV through Bluetooth devices Using the Sound Support FunctionsSettings Sound Select Speaker Try Now Selecting speakersSettings Sound Expert Settings TV Installation Type Specifying the TVs installation typeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info Setting the clock manuallySetting the clock automatically Using the timersUsing the sleep timer Changing the current timeTurning off the TV using the off timer Turning on the TV using the on timerSettings System Time On Timer Settings System Time Off TimerReducing the energy consumption of the TV Preventing screen burnUsing Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CECConnect an HDMI-CEC-compliant device to the TV Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating through the Internet Updating through the USB deviceChecking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeScanning viruses in real time Checking a scanned listRunning the accessibility functions Using Other FunctionsChanging the volume, speed, and pitch of the Voice Guide Enabling voice guides for the visually impairedWatching TV broadcasts with subtitles Audio DescriptionAdjusting the menu transparency White text on black background high contrastSelecting the broadcasting subtitle language Settings System Accessibility Enlarge Try Now Learning about the remote control for the visually impairedSettings System Accessibility Multi-output Audio Try Now Enlarging font for the visually impairedSetting up a password Configuring advanced system settingsChanging the menu language Checking NotificationsSettings System Expert Settings TV Control Button Lock Enabling/Disabling the front indicatorsSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandRestoring the TV to the factory settings Enabling game modeUsing the TV as a display model for retail stores Enabling/ Disabling Data Service function HbbTV Settings Broadcasting Expert SettingsPressing the TTX button in a toggling manner Teletext Feature Typical Teletext Settings Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementFinding the contact information for service Requesting serviceDiagnosing the TV operation There Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test Settings System Time Sleep Settings Picture Expert Settings Reset Testing the sound Settings Support Self Diagnosis Start Sound TestCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Signal Information Other IssuesSettings System Expert Settings Usage Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsSystem Time Clock Functions are in progress, only the recording will stop Video is played according to the TV settingsMaximum recording time is 720 minutes Two later than the specified timeSupported broadcasting audio options Before using the Timeshift functionResolution 3840 x 2160p, 4096 x 2160p Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off If Hdmi UHD Color is set to OnPrecautions for Voice Interaction Read Before Using Voice InteractionRequirements for using Voice Interaction Voice Interaction Privacy Notice, Nuance Privacy NoticeCaused by the service provider for any reason Read Before Using AppsApplication services and updates may become unavailable Prior noticeRead Before Using the Web Browser Disabled. In this case, you will have to reload Selection may not be availableFunction is operating Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet Authentication Modes WEP, WPAPSK, WPA2PSK Wireless security protocolsConfigures the Ssid and WPA key settings TV cannot connect to non-certified wireless routersIBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Zoom Rotate left / Rotate rightFit to Screen Background MusicButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeOpen Source License Notice Licence
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UA55KU6500KXXV, UA60KU6000KXXV, UA55KS7000KXXV, UA55KS9500KXZN, UA49KU7510WXXY specifications

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