Samsung UA55KU7000RXUM, UA65KS9500KXZN, UA65KU7350KXZN manual TV Wont Connect to the Internet

Page 99

The TV Won't Connect to the Internet

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

The problem

Try this!

 

 

 

 

The TV cannot connect

Make sure the TV has a network connection (

Settings Network

to your network or apps

Network Status).

 

(for Internet compatible

 

Contact your Internet service provider.

 

models only).

 

 

 

 

 

 

The wireless network

Confirm your wireless modem/router is on and connected to the Internet.

connection failed.

 

 

 

 

 

Position your wireless router, modem router, or access point in a central location.

 

Avoid putting it in a corner.

 

 

Use a wireless repeater to get an instant boost in your wireless signal strength.

The wireless network

Place the repeater halfway between your wireless router and your TV.

The most common wireless technology, 802.11g (wireless-G), operates at a

signal is too weak.

 

frequency of 2.4 GHz. This frequency is widely used by many cordless phones,

 

microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce

 

interference by not using or turning off wireless devices that use the 2.4 GHz

 

frequency. Instead, use devices that communicate via the 5.0 GHz frequency.

 

 

 

 

Check the network connection status (

Settings Network Network

The software update over

Status).

 

the Internet has failed.

If the TV is not connected to a network, connect to a network.

The upgrade stops if you already have the latest software version.

The Schedule Recording/Timeshift Function Isn't Working

When Timeshift or Schedule Recording aren't working, these steps may help resolve the problem.

The problem

Try this!

 

 

Schedule Recording cannot

Check if there is a USB device connected to the TV.

Recording will automatically stop if the signal becomes too weak. The Timeshift

be used.

function will not work if there isn't enough storage space on the USB device.

 

 

 

Image 99
Contents Manual Contents Smart Features Picture and Sound Precautions and Notes Connecting to Samsung Smart Remote Source Using Smart HubUsing Smart Hub SettingsTurning the voice on/off Using Voice InteractionSetting up Voice Interaction Running Voice InteractionLive TV Channel List All Channels Edit Editing ChannelsRunning the Edit Channel function Rearranging or deleting channelsSettings Network Open Network Settings Try Now Connecting an AerialConnecting to the Internet Connecting Internet networkEstablishing a wired Internet connection Establishing a wireless Internet connectionSettings Network Open Network Settings Wireless Changing the name of the TV on a network Settings Network Network Status Try NowSettings Network Device Name Try Now Checking the internet connection statusE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableAudio Input and Output Connections Connecting through wireless network Connecting Bluetooth DevicesConnection Guide Source Connection Guide Connecting a Computer Connecting through the Hdmi port ― Screen sharingConnecting through the Smart View app ― Content sharing Connecting a Mobile Device Using Smart View Screen Mirroring or contents sharingConnecting a mobile device via Smart View App Editing external devices Switching between external devices connected to the TVChanging the input signal Using additional functionsConnection notes for Hdmi Connection NotesConnection notes for mobile devices Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for computersAbout the Samsung Smart Remote Voice Interaction version Extra About the Samsung Smart Remote Extra Source Universal Remote Setup Controlling the TV with a Keyboard or Gamepad Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Using the keyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardSmart Hub Displaying Home Screen Launching the last used app automatically Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account from the create account screen Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung accountDeleting a Samsung account from the TV Signing in to a Samsung accountChanging and adding information to a Samsung account Managing payment information saved on the TVGames Using the Games ServiceRunning an installed game Installing and running a gameManaging purchased or installed games Installing gamesLocking or Unlocking a game Rating gamesRemoving a game Updating a gameApps Using the Apps ServiceInstalling and running an app Installing an appLaunching an app Updating apps Managing purchased or installed appsMoving apps Removing an appLocking and unlocking apps Using other app features and functionsRating apps Rating purchased appsUsing the e-Manual Using the buttons in the e-ManualLaunching the e-Manual Playing pictures/video/music Using the web browserSort By Playing media contentFunctions on the media content list screen Filter ByUsing Voice Interaction Setting up Voice Interaction Using the guide Viewing Digital Broadcast Information at a GlanceLive TV Guide Try Now Recording programmes Changing the broadcast signalChecking digital channel signal info and strength Recording ProgrammesCanceling a schedule recording Managing the schedule recording listViewing recorded programmes Setting Up a Schedule Viewing Setting up a schedule viewing for a channelEditing a schedule viewing Using the Channel List Using TimeshiftSort All ChannelsFavourites CategoryLive TV Channel List Right directional button Re-registering and deleting a channelRemoving registered channels Adding back removed channelsUsing Programme Rating Lock Editing registered channelsLocking / Unlocking channels Select Favourites Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on favourites lists onlyRenaming a favourites list Editing a Favourites ListRemoving registered channels from a favourites list Rearranging a favourites listMaking Sports programmes More Realistic with Sports Mode Settings Picture Special Viewing Mode Sports Mode Try NowChoosing the sports type Highlights Player function Viewing a game recorded in sports modeWhen Audio Description is On Extracting highlights automaticallySelecting the broadcasting audio option Configuring advanced broadcasting settingsTV-Viewing Support Functions Scanning for available channelsSelecting a Audio Format Settings Broadcasting Expert Settings Audio OptionsSelecting the broadcast audio language Selecting a LanguageSettings Broadcasting Expert Settings Manual Tuning Setting the country areaTuning broadcast signals manually Settings Broadcasting Expert Settings Country AreaChannel mode Programme mode Fine-Tuning the screenTuning digital channels Tuning analogue channelsSetting satellite system Transferring channel listChanging teletext language Adjusting the Picture Quality Choosing a picture modeConfiguring advanced picture settings Auto Motion Plus Analogue Clean ViewFilm Mode Reset PicturePicture Support Functions Viewing a HDR modeSettings Picture PIP Try Now Settings Picture Expert Settings HDR+ ModeChanging the picture size automatically Settings Picture Picture Size Picture Size Try NowSettings Picture Picture Size Auto Wide Changing the picture sizeFitting the picture to the screen Using the Indian Cinema ModeChanging the picture size in 43 or Screen Fit mode Adjusting the picture size and/or positionAdjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Sound Feedback Reset Sound Hdmi Audio Format Audio Delay DTV Audio Level Auto VolumeSelecting speakers Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Select Speaker Try NowCreating surround effect through Multiroom speaker Specifying the TVs installation typeSettings Sound Expert Settings TV Installation Type Listening to the TV through a Multiroom speakerSetting the clock manually Setting the Time and Using the TimerSetting the current time Setting the clock using digital broadcast infoChanging the current time Using the timersSetting the clock automatically Using the sleep timerSettings System Time Off Timer Turning on the TV using the on timerTurning off the TV using the off timer Settings System Time On TimerReducing the energy consumption of the TV Preventing screen burnUsing Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CECConnect an HDMI-CEC-compliant device to the TV Updating through the USB device Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the InternetChecking a scanned list Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Scanning viruses in real timeEnabling voice guides for the visually impaired Using Other FunctionsRunning the accessibility functions Changing the volume, speed, and pitch of the Voice GuideWatching TV broadcasts with subtitles Audio DescriptionAdjusting the menu transparency White text on black background high contrastSelecting the broadcasting subtitle language Enlarging font for the visually impaired Learning about the remote control for the visually impairedSettings System Accessibility Enlarge Try Now Settings System Accessibility Multi-output Audio Try NowChecking Notifications Configuring advanced system settingsSetting up a password Changing the menu languageSettings System Expert Settings DivX Video On Demand Enabling/Disabling the front indicatorsSettings System Expert Settings TV Control Button Lock Settings System Expert Settings Light EffectRestoring the TV to the factory settings Enabling game modeUsing the TV as a display model for retail stores Enabling/ Disabling Data Service function HbbTV Settings Broadcasting Expert SettingsPressing the TTX button in a toggling manner Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Settings Support Remote Management Try Now Getting SupportFinding the contact information for service Requesting serviceDiagnosing the TV operation There Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test Settings System Time Sleep Settings Picture Expert Settings Reset Testing the sound Settings Support Self Diagnosis Start Sound TestCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the BroadcastSchedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Signal Information Other IssuesSettings System Expert Settings Usage Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsSystem Time Clock Two later than the specified time Video is played according to the TV settingsFunctions are in progress, only the recording will stop Maximum recording time is 720 minutesSupported broadcasting audio options Before using the Timeshift functionIf Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OffVoice Interaction Privacy Notice, Nuance Privacy Notice Read Before Using Voice InteractionPrecautions for Voice Interaction Requirements for using Voice InteractionPrior notice Read Before Using AppsCaused by the service provider for any reason Application services and updates may become unavailableRead Before Using the Web Browser Disabled. In this case, you will have to reload Selection may not be availableFunction is operating Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet TV cannot connect to non-certified wireless routers Wireless security protocolsAuthentication Modes WEP, WPAPSK, WPA2PSK Configures the Ssid and WPA key settingsIBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Background Music Rotate left / Rotate rightZoom Fit to ScreenButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeOpen Source License Notice Licence
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UA55KU6500KXXV, UA60KU6000KXXV, UA55KS7000KXXV, UA55KS9500KXZN, UA49KU7510WXXY specifications

The Samsung UA43KU7000RXUM, UA40KU7000RXUM, UA55KU7000RXUM, UA65KU7000RXUM, and UA60KU7000RXUM are part of Samsung's renowned 4K Ultra HD lineup, providing outstanding picture quality, advanced features, and immersive viewing experiences across various screen sizes.

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