Samsung UA55KS9000KXXV, UA65KS9500KXZN manual Troubleshooting Internet Connectivity Issues

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Troubleshooting Internet Connectivity Issues

If the Internet is not accessed, find solutions.

Troubleshooting wired Internet connectivity issues Try Now

After referencing the following content, troubleshoot the wired Internet connection issue. If the problem persists, contact your Internet Service Provider.

No network cable found

Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned on. If it is on, try turning it off and on again.

IP auto setting failed

1.Do the following or configure the IP Settings manually.

2.Make sure that the DHCP server is enabled on the router, and reset the router.

Unable to connect to the network

1.Check all IP Settings.

2.After checking the DHCP server status (must be active) on the router, remove the LAN cable and connect it again.

Connected to a local network, but not to the Internet

1.Make sure that the Internet LAN cable is connected to the router's external LAN port.

2.Check the DNS values in IP Settings.

Network setup is complete, but unable to connect to the Internet

If the problem persists, contact your Internet Service Provider.

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Contents Manual Contents Smart Features Picture and Sound Precautions and Notes Connecting to Samsung Smart Remote Settings Using Smart HubUsing Smart Hub SourceRunning Voice Interaction Using Voice InteractionSetting up Voice Interaction Turning the voice on/offRearranging or deleting channels Editing ChannelsRunning the Edit Channel function Live TV Channel List All Channels EditConnecting Internet network Connecting an AerialConnecting to the Internet Settings Network Open Network Settings Try NowSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Checking the internet connection status Settings Network Network Status Try NowSettings Network Device Name Try Now Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle E3131B, E8221Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Using additional functions Switching between external devices connected to the TVChanging the input signal Editing external devicesConnection Notes Connection notes for HdmiConnection notes for computers Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for mobile devicesAbout the Samsung Smart Remote Voice Interaction version Extra About the Samsung Smart Remote Extra Source Universal Remote Setup Using the keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardSmart Hub Displaying Home Screen Launching Smart Hub automatically Testing Smart Hub connectionsResetting Smart Hub Launching the last used app automaticallyCreating a Samsung account Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung account from the create account screenManaging payment information saved on the TV Signing in to a Samsung accountChanging and adding information to a Samsung account Deleting a Samsung account from the TVUsing the Games Service GamesInstalling games Installing and running a gameManaging purchased or installed games Running an installed gameUpdating a game Rating gamesRemoving a game Locking or Unlocking a gameUsing the Apps Service AppsLaunching an app Installing and running an appInstalling an app Removing an app Managing purchased or installed appsMoving apps Updating appsRating purchased apps Using other app features and functionsRating apps Locking and unlocking appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Using the web browser Playing pictures/video/musicFilter By Playing media contentFunctions on the media content list screen Sort ByUsing Voice Interaction Setting up Voice Interaction Live TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Recording Programmes Changing the broadcast signalChecking digital channel signal info and strength Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Editing a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Using Timeshift Using the Channel ListCategory All ChannelsFavourites SortAdding back removed channels Re-registering and deleting a channelRemoving registered channels Live TV Channel List Right directional buttonLocking / Unlocking channels Using Programme Rating LockEditing registered channels Viewing and selecting channels on favourites lists only Creating a Personal Favourites ListRegistering channels as favourites Select FavouritesRearranging a favourites list Editing a Favourites ListRemoving registered channels from a favourites list Renaming a favourites listChoosing the sports type Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now Extracting highlights automatically Viewing a game recorded in sports modeWhen Audio Description is On Highlights Player functionScanning for available channels Configuring advanced broadcasting settingsTV-Viewing Support Functions Selecting the broadcasting audio optionSelecting a Language Settings Broadcasting Expert Settings Audio OptionsSelecting the broadcast audio language Selecting a Audio FormatSettings Broadcasting Expert Settings Country Area Setting the country areaTuning broadcast signals manually Settings Broadcasting Expert Settings Manual TuningTuning analogue channels Fine-Tuning the screenTuning digital channels Channel mode Programme modeChanging teletext language Setting satellite systemTransferring channel list Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Reset Picture Analogue Clean ViewFilm Mode Auto Motion PlusSettings Picture Expert Settings HDR+ Mode Viewing a HDR modeSettings Picture PIP Try Now Picture Support FunctionsChanging the picture size Settings Picture Picture Size Picture Size Try NowSettings Picture Picture Size Auto Wide Changing the picture size automaticallyAdjusting the picture size and/or position Using the Indian Cinema ModeChanging the picture size in 43 or Screen Fit mode Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Hdmi Audio Format Audio Delay DTV Audio Level Auto Volume Sound Feedback Reset SoundSettings Sound Select Speaker Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Selecting speakersListening to the TV through a Multiroom speaker Specifying the TVs installation typeSettings Sound Expert Settings TV Installation Type Creating surround effect through Multiroom speakerSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time Setting the clock manuallyUsing the sleep timer Using the timersSetting the clock automatically Changing the current timeSettings System Time On Timer Turning on the TV using the on timerTurning off the TV using the off timer Settings System Time Off TimerPreventing screen burn Reducing the energy consumption of the TVConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating through the Internet Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the USB deviceScanning viruses in real time Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Checking a scanned listChanging the volume, speed, and pitch of the Voice Guide Using Other FunctionsRunning the accessibility functions Enabling voice guides for the visually impairedAudio Description Watching TV broadcasts with subtitlesSelecting the broadcasting subtitle language Adjusting the menu transparencyWhite text on black background high contrast Settings System Accessibility Multi-output Audio Try Now Learning about the remote control for the visually impairedSettings System Accessibility Enlarge Try Now Enlarging font for the visually impairedChanging the menu language Configuring advanced system settingsSetting up a password Checking NotificationsSettings System Expert Settings Light Effect Enabling/Disabling the front indicatorsSettings System Expert Settings TV Control Button Lock Settings System Expert Settings DivX Video On DemandUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Pressing the TTX button in a toggling manner Enabling/ Disabling Data Service function HbbTVSettings Broadcasting Expert Settings Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Settings Support Remote Management Try Now Support through Remote ManagementDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Picture Expert Settings Reset Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test There Is a Problem with the Broadcast My Computer Wont ConnectTV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working HDMI-CEC and see if Anynet+ HDMI-CEC has been set to OnMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Signal InformationSettings System Expert Settings Usage System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Maximum recording time is 720 minutes Video is played according to the TV settingsFunctions are in progress, only the recording will stop Two later than the specified timeBefore using the Timeshift function Supported broadcasting audio optionsIf Hdmi UHD Color is set to Off Supported Resolutions for UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OnRequirements for using Voice Interaction Read Before Using Voice InteractionPrecautions for Voice Interaction Voice Interaction Privacy Notice, Nuance Privacy NoticeApplication services and updates may become unavailable Read Before Using AppsCaused by the service provider for any reason Prior noticeRead Before Using the Web Browser Function is operating Disabled. In this case, you will have to reloadSelection may not be available Read Before Playing Photo, Video, or Music Files Limitations on use of Photo, Video, and Music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsPrecautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Configures the Ssid and WPA key settings Wireless security protocolsAuthentication Modes WEP, WPAPSK, WPA2PSK TV cannot connect to non-certified wireless routersRead Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Fit to Screen Rotate left / Rotate rightZoom Background MusicButtons and functions available while using sports mode Recording Time Starts instant recording of the current programmeLicence Open Source License Notice
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UA55KU6500KXXV, UA60KU6000KXXV, UA55KS7000KXXV, UA55KS9500KXZN, UA49KU7510WXXY specifications

The Samsung UA43KU7000RXUM, UA40KU7000RXUM, UA55KU7000RXUM, UA65KU7000RXUM, and UA60KU7000RXUM are part of Samsung's renowned 4K Ultra HD lineup, providing outstanding picture quality, advanced features, and immersive viewing experiences across various screen sizes.

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