Samsung UA55KU7500KXZN, UA65KS9500KXZN, UA65KU7350KXZN manual Other Issues, Signal Information

Other Issues

Use these procedures to resolve other issues that may occur.

The problem	Try this!
	Watching TV for an extended period of time causes the panel to generate heat. The
	heat from the panel is dissipated through internal vents running along the top of
The TV is hot.	the TV. The bottom, however, may feel hot to the touch after extended use. Children
	watching TV need constant adult supervision to prevent them from touching the
	TV. This heat, however, is not a defect and does not affect the TV's functionality.
	HD channels will have black bars on either side of the screen when displaying
The picture won’t display	upscaled SD (4:3) content.
	Black bars will appear at the top and bottom of the screen when you watch movies
in full screen.
	that have aspect ratios different from your TV.
	Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not	The output resolution of the attached device is not supported by the TV. Check
Supported" message	the TV's supported resolutions and adjust the external device’s output resolution
appears.	accordingly.
The Subtitles item in the	When an external device is connected with an HDMI or Component cable, the
	Subtitle is unavailable. Adjust the subtitle setting on the external device.
TV menu is greyed out.	"" The actual name may differ with the geographical area. (Subtitle or Caption)
The TV smells of plastic.	This smell is normal and will dissipate over time.
The Signal Information	Verify that the current channel is a digital channel.
option under Self
	The Signal Information is only available for digital channels.
Diagnosis isn't activated.
The TV is tilted to the	Remove the base stand from the TV and reassemble it.
side.
The stand is wobbly or	Make sure the indicator arrows on the stand and stand holder are properly aligned.
crooked.
The remote control, and/	The TV ships with protective stickers covering some of the sensors. Make sure all
or voice does not work.	of the stickers have been removed.