Samsung UA40J5200ARXUM manual Finding the Information You Need for Service, How Does it Work?

Page 115

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent accesses your TV.

Finding the Information You Need for Service

Support > Contact Samsung Try Now

Use this option to find the support service website's address and contact number, your TV's model number, your TV's software version, the Smart Hub info, and other information you need to receive the service support.

"" Press a to view the open source licence.

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Contents Manual Contents Smart Features TV Viewing Picture and Sound Settings Troubleshooting Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Output Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Allow/Reject the connection via mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devicesNetwork Wi-Fi Direct Try Now Network Device Name Try Now Name of TV on NetworkTools Button Input Signal SelectionControlling the TV with a Keyboard Connecting a KeyboardConnecting a USB Keyboard System Device Manager Keyboard Settings Try NowKeyboard type Using the KeyboardSwitch Input Language Changing Keyboards Try NowControlling the TV with a Mouse Connecting a MouseConnecting a USB Mouse System Device Manager Mouse Settings Try NowPrimary Button Using the MouseChanging Mice Try Now Changing Mouse Buttons and Pointer Speed Try NowUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionNetwork Network Settings Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network Settings Try NowIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionConnecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS No network cable found Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues IP auto setting failedConnected to a local network, but not to the Internet Unable to connect to the networkWireless network connection failed Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Unable to connect to the network Mobile Network Network Network Status Try Now Checking the Internet Connection StatusSupport Self Diagnosis Smart Hub Connection Test Testing Smart Hub connectionsSmart Hub Smart Hub Open Smart Hub Try NowOpening the Home Screen Setting your favourite itemDeleting browsing history Moving to the Panel Screen Using the Smart Hub TutorialResetting Smart Hub Smart Hub Reset Smart Hub Try NowCreating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook AccountSmart Hub Samsung Account Log Signing into Samsung AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TVLinking an App Account Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking My Samsung and App AccountsSmart Hub Samsung Account Remove Accounts from TV Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung AccountUsing Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppManual Default AppsInstalling an App from the Detailed App Information Screen Launching an AppCommand and Status Bar at a Glance Using Web BrowserBrowsing Methods Browsing Preferences Set Search Engine Private browsing on / Private browsing offRemoving Multiple Apps Rearranging Apps on the Samsung Apps ScreenRemoving an App from the TV Removing an AppUpdating an App Setting Auto App UpdateSmart Hub Apps Settings Try Now Rating/Reviewing an AppSmart Hub Apps Settings Samsung Apps FeaturesSetting Push Notification Using an App while Watching TVPlaying Photos, Videos, and Music Playing Media Contents from a USB DeviceAllowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Home Network Pause / Play Buttons and Functions Available while Viewing PhotosPrevious / Next Rewind / Fast Forward Buttons and Functions Available while Watching VideoSelect Scene Shuffle Sound ModeButtons and Functions Available while Playing Music RepeatFilter Functions on the Media Content List ScreenOptions Setting Up Schedule Viewing Setting Up a Schedule ViewingChannel Schedule Viewing Broadcasting Schedule Manager Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Editing Schedule Viewing SessionsBroadcasting Channel List Try Now Using the Channel ListBroadcasting Edit Channel Try Now Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered ChannelsLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsEditing Registered Channels Changing NumbersRegistering Multiple Channels as Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering the Current Channel as a FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListSystem Cricket Mode Enabling Cricket ModeAdding Realism to Sports PIP Broadcast Viewing TV-Viewing Support FeaturesScanning for Available Channels Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Auto TuningManual Tuning Using the Channel SettingsCountry Area Broadcasting Channel Settings Fine Tune Try Now Fine-Tuning the ScreenChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options Analogue Clean View Film Mode Try NowLED Clear Motion Changing the Picture Size and Position Picture Support FunctionsChoosing the Right Screen Size Picture Picture Size Zoom/Position Resetting the Picture Mode SettingsAdjusting the Screen Position Picture Reset Picture Try NowChoosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsDTS TruDialog Try Now Using Sound EffectsSound Sound Effect Try Now DTS TruSurround or DTS TruSurround HD Try NowSound Support Functions Designating the TVs Installation TypeSound Speaker Settings TV Sound Output Sound Speaker Settings TV Installation TypeResetting All Sound Settings Enabling the Sound Additional SettingsSystem Time Clock Set Try Now Setting the Time and Using the TimerSetting the Current Time Time OffsetUsing the Sleep Timer Using the TimersTurning On the TV using On Timer System Time Off Timer Try Now Turning Off the TV Using Off TimerMusic / Photo Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Auto Turn Off Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC System Anynet+ HDMI-CEC Try NowLaunching the e-Manual Using the e-ManualAdditional e-Manual Features Loading Pages using KeywordsLoading Pages from the Index Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Updating the e-Manual to the Latest VersionUpdating the Software Updating Software using a USB connectionSupport Software Update Try Now Support Software Update Update nowSupport Software Update Auto update Try Now Enabling Automatic Software UpdatesSelect Support Software Update Auto update Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnProtecting the TV from Hacking and malicious code Checking the TV and Connected Storage MediaSystem Accessibility Menu Transparency Try Now Using Other FunctionsAdjusting the Menu Transparency System Accessibility High Contrast Try NowExpanding the Smart Hubs Focus Area Using the Indian Cinema ModeChanging the Menu Language System Joy Plus Feature Using the Joy Plus Feature functionStory Replay Sound Recording Screen CaptureChecking Notifications RestrictionsSystem Notifications Try Now Locking/Unlocking the Panel Keys Setting Up a PasswordEnabling Game Mode Showing/Hiding the Samsung Logo while BootingSystem DivX Video On Demand Try Now Turning the TV into a Display Model for retail stores Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Support Use Mode Try NowTeletext Feature Typical Teletext Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementHow Does it Work? Finding the Information You Need for ServiceSupport Contact Samsung Try Now Testing the Picture There is a problem with the screenSupport Self Diagnosis Picture Test Try Now Sharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsFunction Cant hear the sound clearly Testing the SoundSupport Self Diagnosis Sound Test Try Now Computer wont connect There is a problem with the broadcastCant connect to the Internet Anynet+ HDMI-CEC isnt working Want to reset the TV Am having trouble launching/using appsMy file wont play Broadcasting option Other IssuesPage Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Photo, Video, and Music File LimitationsSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols LED 4 series Read Before Connecting a Computer Supported ResolutionsVesa DMT LED 5 series Vesa DMT CEA-861 Supported Resolutions for Video SignalsLicence Page Glossary
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