Samsung UA49J5200ARXUM, UA40J5200DRXUM manual Cant hear the sound clearly, Testing the Sound

Page 119

I can't hear the sound clearly

Testing the Sound

Support > Self Diagnosis > Sound Test Try Now

Before you review the list of problems and solutions below, make sure that the Speaker Select menu item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is distorted, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

"" If you can't hear the melody or there is a problem, make sure Sound > Speaker Settings > TV Sound Output is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance.

"" If the melody is played, there may be a problem with the external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

The Problem

Try this!

There is no sound or

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

the sound is too low at

maximum volume.

connected to your TV.

Set Sound > Speaker Settings > TV Sound Output to TV Speaker.

If you are using an external device, check the device’s audio output option. (For example, you may need to change your cable box’s audio option to HDMI if the

The picture is good but

box connected to your TV is using an HDMI cable.)

there is no sound.

To listen to the computer sound, connect the external speaker to the computer’s audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’ s power cable.

Make sure that the audio cable is connected to the correct audio output

The speakers are making

connector on the external device.

an odd sound.

For aerial or cable connections, check the signal information. A low signal level may cause sound distortions.

Run Sound Test (Support > Self Diagnosis > Sound Test).

Image 119

Contents Manual Contents Smart Features TV Viewing Picture and Sound Settings Troubleshooting Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Output Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Allow/Reject the connection via mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devicesNetwork Wi-Fi Direct Try Now Network Device Name Try Now Name of TV on NetworkTools Button Input Signal SelectionControlling the TV with a Keyboard Connecting a KeyboardConnecting a USB Keyboard System Device Manager Keyboard Settings Try NowKeyboard type Using the KeyboardSwitch Input Language Changing Keyboards Try NowControlling the TV with a Mouse Connecting a MouseConnecting a USB Mouse System Device Manager Mouse Settings Try NowPrimary Button Using the MouseChanging Mice Try Now Changing Mouse Buttons and Pointer Speed Try NowUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionNetwork Network Settings Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network Settings Try NowIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionConnecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS No network cable found Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues IP auto setting failedConnected to a local network, but not to the Internet Unable to connect to the networkUnable to connect to a wireless router Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed Unable to connect to the network Mobile Network Network Network Status Try Now Checking the Internet Connection StatusSupport Self Diagnosis Smart Hub Connection Test Testing Smart Hub connectionsSmart Hub Smart Hub Open Smart Hub Try NowDeleting browsing history Setting your favourite itemOpening the Home Screen Moving to the Panel Screen Using the Smart Hub TutorialResetting Smart Hub Smart Hub Reset Smart Hub Try NowSmart Hub Samsung Account Try Now Using Smart Hub with Samsung AccountCreating a Samsung Account Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook AccountSmart Hub Samsung Account Log Signing into Samsung AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TVLinking an App Account Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking My Samsung and App AccountsSmart Hub Samsung Account Remove Accounts from TV Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung AccountUsing Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppManual Default AppsInstalling an App from the Detailed App Information Screen Launching an AppBrowsing Methods Using Web BrowserCommand and Status Bar at a Glance Browsing Preferences Set Search Engine Private browsing on / Private browsing offRemoving Multiple Apps Rearranging Apps on the Samsung Apps ScreenRemoving an App from the TV Removing an AppUpdating an App Setting Auto App UpdateSmart Hub Apps Settings Try Now Rating/Reviewing an AppSmart Hub Apps Settings Samsung Apps FeaturesSetting Push Notification Using an App while Watching TVPlaying Photos, Videos, and Music Playing Media Contents from a USB DeviceAllowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Home Network Previous / Next Buttons and Functions Available while Viewing PhotosPause / Play Rewind / Fast Forward Buttons and Functions Available while Watching VideoSelect Scene Shuffle Sound ModeButtons and Functions Available while Playing Music RepeatOptions Functions on the Media Content List ScreenFilter Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Broadcasting Schedule Manager Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Editing Schedule Viewing SessionsBroadcasting Channel List Try Now Using the Channel ListBroadcasting Edit Channel Try Now Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered ChannelsLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsEditing Registered Channels Changing NumbersRegistering Multiple Channels as Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering the Current Channel as a FavouritesEditing a Favourites List Edit Favourites FeaturesViewing Favourites List Channels Only Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListAdding Realism to Sports Enabling Cricket ModeSystem Cricket Mode PIP Broadcast Viewing TV-Viewing Support FeaturesScanning for Available Channels Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Auto TuningCountry Area Using the Channel SettingsManual Tuning Broadcasting Channel Settings Fine Tune Try Now Fine-Tuning the ScreenChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options LED Clear Motion Film Mode Try NowAnalogue Clean View Choosing the Right Screen Size Picture Support FunctionsChanging the Picture Size and Position Picture Picture Size Zoom/Position Resetting the Picture Mode SettingsAdjusting the Screen Position Picture Reset Picture Try NowChoosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsDTS TruDialog Try Now Using Sound EffectsSound Sound Effect Try Now DTS TruSurround or DTS TruSurround HD Try NowSound Support Functions Designating the TVs Installation TypeSound Speaker Settings TV Sound Output Sound Speaker Settings TV Installation TypeResetting All Sound Settings Enabling the Sound Additional SettingsSystem Time Clock Set Try Now Setting the Time and Using the TimerSetting the Current Time Time OffsetTurning On the TV using On Timer Using the TimersUsing the Sleep Timer Music / Photo Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Auto Turn Off Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC System Anynet+ HDMI-CEC Try NowLaunching the e-Manual Using the e-ManualAdditional e-Manual Features Loading Pages using KeywordsLoading Pages from the Index Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Updating the e-Manual to the Latest VersionUpdating the Software Updating Software using a USB connectionSupport Software Update Try Now Support Software Update Update nowSelect Support Software Update Auto update Enabling Automatic Software UpdatesSupport Software Update Auto update Try Now Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnProtecting the TV from Hacking and malicious code Checking the TV and Connected Storage MediaSystem Accessibility Menu Transparency Try Now Using Other FunctionsAdjusting the Menu Transparency System Accessibility High Contrast Try NowChanging the Menu Language Using the Indian Cinema ModeExpanding the Smart Hubs Focus Area Story Replay Using the Joy Plus Feature functionSystem Joy Plus Feature Sound Recording Screen CaptureSystem Notifications Try Now RestrictionsChecking Notifications Locking/Unlocking the Panel Keys Setting Up a PasswordEnabling Game Mode Showing/Hiding the Samsung Logo while BootingSystem DivX Video On Demand Try Now Turning the TV into a Display Model for retail stores Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Support Use Mode Try NowTeletext Feature Typical Teletext Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementSupport Contact Samsung Try Now Finding the Information You Need for ServiceHow Does it Work? Support Self Diagnosis Picture Test Try Now There is a problem with the screenTesting the Picture Sharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsFunction Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Cant connect to the Internet There is a problem with the broadcastComputer wont connect Anynet+ HDMI-CEC isnt working My file wont play Am having trouble launching/using appsWant to reset the TV Broadcasting option Other IssuesPage Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Photo, Video, and Music File LimitationsSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Kensington Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions LED 4 series Read Before Connecting a Computer Supported ResolutionsVesa DMT LED 5 series Vesa DMT CEA-861 Supported Resolutions for Video SignalsLicence Page Glossary

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