Samsung UA40J5200DRXUM manual Troubleshooting Internet Connectivity Issues, No network cable found

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Troubleshooting Internet Connectivity Issues

If you are not able to connect the TV to the Internet, read the information below.

Troubleshooting Wired Internet Connectivity Issues

No network cable found

Make sure the network cable is plugged in. If it is connected, make sure the router is turned on. If it is on, try turning it off and on again.

IP auto setting failed

Do the following or configure the IP Settings manually.

1.

2.

Ensure that the DHCP server is enabled on the router and reset the router.

If this does not work, contact your Internet Service Provider for more information.

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Contents Manual Contents Smart Features TV Viewing Picture and Sound Settings Troubleshooting Aerial Connection Video Device Connection HdmiHdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Output Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Connecting via a mobile device Mobile Device Screen on TV Screen MirroringNot searching for the TV on mobile devices Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now Name of TV on Network Network Device Name Try NowInput Signal Selection Tools ButtonConnecting a Keyboard Connecting a USB KeyboardSystem Device Manager Keyboard Settings Try Now Controlling the TV with a KeyboardUsing the Keyboard Switch Input LanguageChanging Keyboards Try Now Keyboard typeConnecting a Mouse Connecting a USB MouseSystem Device Manager Mouse Settings Try Now Controlling the TV with a MouseUsing the Mouse Changing Mice Try NowChanging Mouse Buttons and Pointer Speed Try Now Primary ButtonEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableConnecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network ManuallyNetwork Network Settings Try Now Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS Troubleshooting Internet Connectivity Issues Troubleshooting Wired Internet Connectivity IssuesIP auto setting failed No network cable foundUnable to connect to the network Connected to a local network, but not to the InternetTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failedUnable to connect to a wireless router Unable to connect to the network Mobile Network Checking the Internet Connection Status Network Network Status Try NowTesting Smart Hub connections Smart HubSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestSetting your favourite item Opening the Home ScreenDeleting browsing history Using the Smart Hub Tutorial Resetting Smart HubSmart Hub Reset Smart Hub Try Now Moving to the Panel ScreenUsing Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Creating a Samsung Account using a Facebook Account Navigate to Smart Hub Samsung Account and select LogSigning into Samsung Account Logging into and Saving a Samsung AccountEasily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account LogDisconnecting a Linked Account Smart Hub Samsung Account Link Service AccountsLinking My Samsung and App Accounts Linking an App AccountChanging and Adding Information to Samsung Account Deleting All Samsung Accounts from the TVSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVUsing Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationDefault Apps Installing an App from the Detailed App Information ScreenLaunching an App ManualUsing Web Browser Command and Status Bar at a GlanceBrowsing Methods Browsing Preferences Private browsing on / Private browsing off Set Search EngineRearranging Apps on the Samsung Apps Screen Removing an App from the TVRemoving an App Removing Multiple AppsSetting Auto App Update Smart Hub Apps Settings Try NowRating/Reviewing an App Updating an AppSamsung Apps Features Setting Push NotificationUsing an App while Watching TV Smart Hub Apps SettingsPlaying Media Contents from a USB Device Playing Photos, Videos, and MusicPlaying Multimedia Content Saved in a Computer/Mobile Device Allowing Connection with a Computer/Mobile DeviceWhen Connected through Home Network Buttons and Functions Available while Viewing Photos Pause / PlayPrevious / Next Buttons and Functions Available while Watching Video Rewind / Fast ForwardSelect Scene Sound Mode Buttons and Functions Available while Playing MusicRepeat ShuffleFunctions on the Media Content List Screen FilterOptions Setting Up a Schedule Viewing Setting Up Schedule ViewingChannel Schedule Viewing Managing the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Broadcasting Schedule ManagerUsing the Channel List Broadcasting Channel List Try NowRegistering, Removing, and Editing Channels Registering and Removing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try NowEnabling/Disabling Password Protection on Channels Editing Registered ChannelsChanging Numbers Locking/ Unlocking ChannelsCreating a Personal Favourites List Registering a Channel as FavouritesRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListEnabling Cricket Mode System Cricket ModeAdding Realism to Sports TV-Viewing Support Features PIP Broadcast ViewingBroadcasting Auto Tuning Try Now Select Broadcasting Auto TuningAuto Tuning Scanning for Available ChannelsUsing the Channel Settings Manual TuningCountry Area Fine-Tuning the Screen Broadcasting Channel Settings Fine Tune Try NowChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Analogue Clean ViewLED Clear Motion Picture Support Functions Changing the Picture Size and PositionChoosing the Right Screen Size Resetting the Picture Mode Settings Adjusting the Screen PositionPicture Reset Picture Try Now Picture Picture Size Zoom/PositionChanging the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentUsing Sound Effects Sound Sound Effect Try NowDTS TruSurround or DTS TruSurround HD Try Now DTS TruDialog Try NowDesignating the TVs Installation Type Sound Speaker Settings TV Sound OutputSound Speaker Settings TV Installation Type Sound Support FunctionsEnabling the Sound Additional Settings Resetting All Sound SettingsSetting the Time and Using the Timer Setting the Current TimeTime Offset System Time Clock Set Try NowUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try NowMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Using Anynet+ HDMI-CEC Setting Up Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try NowUsing the e-Manual Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-ManualUsing History to Load Previously Read Pages Accessing the Menu from the e-Manual Try NowUpdating the e-Manual to the Latest Version Loading Pages from the IndexUpdating Software using a USB connection Support Software Update Try NowSupport Software Update Update now Updating the SoftwareEnabling Automatic Software Updates Support Software Update Auto update Try NowSelect Support Software Update Auto update Automatically Scanning when the TV is Powered On Protecting the TV from Hacking and malicious codeChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked ListUsing Other Functions Adjusting the Menu TransparencySystem Accessibility High Contrast Try Now System Accessibility Menu Transparency Try NowUsing the Indian Cinema Mode Expanding the Smart Hubs Focus AreaChanging the Menu Language Using the Joy Plus Feature function System Joy Plus FeatureStory Replay Screen Capture Sound RecordingRestrictions Checking NotificationsSystem Notifications Try Now Setting Up a Password Enabling Game ModeShowing/Hiding the Samsung Logo while Booting Locking/Unlocking the Panel KeysSystem DivX Video On Demand Try Now Restoring the TV to the Factory Settings Support Self Diagnosis Reset Try NowSupport Use Mode Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext What Does Remote Service Do? Getting SupportSupport through Remote Management Support Remote Management Try NowFinding the Information You Need for Service How Does it Work?Support Contact Samsung Try Now There is a problem with the screen Testing the PictureSupport Self Diagnosis Picture Test Try Now Jacks are plugged into their proper connectors Sharpness, Colour, and Tint G/R settingsFunction Testing the Sound Cant hear the sound clearlySupport Self Diagnosis Sound Test Try Now There is a problem with the broadcast Computer wont connectCant connect to the Internet Anynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Other Issues Broadcasting optionPage Read Before Using Samsung Apps Web Browser Restrictions Page Photo, Video, and Music File Limitations Storage Device File TransfersSupported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Read Before Connecting a Computer Supported Resolutions LED 4 seriesVesa DMT LED 5 series Vesa DMT Supported Resolutions for Video Signals CEA-861Licence Page Glossary
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