Samsung UA40J5200DRXUM, UA40J5200ARXUM manual Getting Support, Support through Remote Management

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Smart Features TV Viewing Picture and Sound Settings Troubleshooting Aerial Connection Video Device Connection HdmiHdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Output Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Not searching for the TV on mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now Name of TV on Network Network Device Name Try NowInput Signal Selection Tools ButtonSystem Device Manager Keyboard Settings Try Now Connecting a KeyboardConnecting a USB Keyboard Controlling the TV with a KeyboardChanging Keyboards Try Now Using the KeyboardSwitch Input Language Keyboard typeSystem Device Manager Mouse Settings Try Now Connecting a MouseConnecting a USB Mouse Controlling the TV with a MouseChanging Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary ButtonEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableNetwork Network Settings Try Now Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS IP auto setting failed Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable foundUnable to connect to the network Connected to a local network, but not to the InternetTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failedUnable to connect to a wireless router Unable to connect to the network Mobile Network Checking the Internet Connection Status Network Network Status Try NowSmart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Support Self Diagnosis Smart Hub Connection TestSetting your favourite item Opening the Home ScreenDeleting browsing history Smart Hub Reset Smart Hub Try Now Using the Smart Hub TutorialResetting Smart Hub Moving to the Panel ScreenUsing Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Creating a Samsung Account using a Facebook Account Navigate to Smart Hub Samsung Account and select LogEasily Logging Into Your Samsung Account Saved on the TV Signing into Samsung AccountLogging into and Saving a Samsung Account Smart Hub Samsung Account LogLinking My Samsung and App Accounts Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking an App AccountSmart Hub Samsung Account Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung Account Remove Accounts from TVUsing Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationLaunching an App Default AppsInstalling an App from the Detailed App Information Screen ManualUsing Web Browser Command and Status Bar at a GlanceBrowsing Methods Browsing Preferences Private browsing on / Private browsing off Set Search EngineRemoving an App Rearranging Apps on the Samsung Apps ScreenRemoving an App from the TV Removing Multiple AppsRating/Reviewing an App Setting Auto App UpdateSmart Hub Apps Settings Try Now Updating an AppUsing an App while Watching TV Samsung Apps FeaturesSetting Push Notification Smart Hub Apps SettingsPlaying Media Contents from a USB Device Playing Photos, Videos, and MusicPlaying Multimedia Content Saved in a Computer/Mobile Device Allowing Connection with a Computer/Mobile DeviceWhen Connected through Home Network Buttons and Functions Available while Viewing Photos Pause / PlayPrevious / Next Buttons and Functions Available while Watching Video Rewind / Fast ForwardSelect Scene Repeat Sound ModeButtons and Functions Available while Playing Music ShuffleFunctions on the Media Content List Screen FilterOptions Setting Up a Schedule Viewing Setting Up Schedule ViewingChannel Schedule Viewing Editing Schedule Viewing Sessions Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Broadcasting Schedule ManagerUsing the Channel List Broadcasting Channel List Try NowRemoving Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Broadcasting Edit Channel Try NowChanging Numbers Enabling/Disabling Password Protection on ChannelsEditing Registered Channels Locking/ Unlocking ChannelsRegistering the Current Channel as a Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering Multiple Channels as FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListEnabling Cricket Mode System Cricket ModeAdding Realism to Sports TV-Viewing Support Features PIP Broadcast ViewingAuto Tuning Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Scanning for Available ChannelsUsing the Channel Settings Manual TuningCountry Area Fine-Tuning the Screen Broadcasting Channel Settings Fine Tune Try NowChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Analogue Clean ViewLED Clear Motion Picture Support Functions Changing the Picture Size and PositionChoosing the Right Screen Size Picture Reset Picture Try Now Resetting the Picture Mode SettingsAdjusting the Screen Position Picture Picture Size Zoom/PositionChanging the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentDTS TruSurround or DTS TruSurround HD Try Now Using Sound EffectsSound Sound Effect Try Now DTS TruDialog Try NowSound Speaker Settings TV Installation Type Designating the TVs Installation TypeSound Speaker Settings TV Sound Output Sound Support FunctionsEnabling the Sound Additional Settings Resetting All Sound SettingsTime Offset Setting the Time and Using the TimerSetting the Current Time System Time Clock Set Try NowUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try NowMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try NowLoading Pages using Keywords Using the e-ManualAdditional e-Manual Features Launching the e-ManualUpdating the e-Manual to the Latest Version Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Loading Pages from the IndexSupport Software Update Update now Updating Software using a USB connectionSupport Software Update Try Now Updating the SoftwareEnabling Automatic Software Updates Support Software Update Auto update Try NowSelect Support Software Update Auto update Checking the TV and Connected Storage Media Automatically Scanning when the TV is Powered OnProtecting the TV from Hacking and malicious code Automatically Adding malicious code to the Blocked ListSystem Accessibility High Contrast Try Now Using Other FunctionsAdjusting the Menu Transparency System Accessibility Menu Transparency Try NowUsing the Indian Cinema Mode Expanding the Smart Hubs Focus AreaChanging the Menu Language Using the Joy Plus Feature function System Joy Plus FeatureStory Replay Screen Capture Sound RecordingRestrictions Checking NotificationsSystem Notifications Try Now Showing/Hiding the Samsung Logo while Booting Setting Up a PasswordEnabling Game Mode Locking/Unlocking the Panel KeysSystem DivX Video On Demand Try Now Support Use Mode Try Now Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support Support Remote Management Try NowFinding the Information You Need for Service How Does it Work?Support Contact Samsung Try Now There is a problem with the screen Testing the PictureSupport Self Diagnosis Picture Test Try Now Jacks are plugged into their proper connectors Sharpness, Colour, and Tint G/R settingsFunction Testing the Sound Cant hear the sound clearlySupport Self Diagnosis Sound Test Try Now There is a problem with the broadcast Computer wont connectCant connect to the Internet Anynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Other Issues Broadcasting optionPage Read Before Using Samsung Apps Web Browser Restrictions Page Photo, Video, and Music File Limitations Storage Device File TransfersSupported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Read Before Connecting a Computer Supported Resolutions LED 4 seriesVesa DMT LED 5 series Vesa DMT Supported Resolutions for Video Signals CEA-861Licence Page Glossary
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