Desa CCL3018NT, CRL3124N, CRL2718N, CGD3924NT, CGD3018NT, CCL3924N Owners Registration Form

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OWNER'S REGISTRATION FORM

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Brand:

 

 

 

 

(Comfort Glow, Vanguard, etc.)

 

 

 

Model:

 

 

 

 

(EFP33PR, VTGH33NR, etc.)

 

 

 

Date Purchased:

 

 

 

Note: Keep receipt for warranty verification.

 

 

 

Serial Number:

 

 

 

7 or 9 digit number located on product or identification tag.

First Name:

 

 

 

 

Last Name:

 

 

 

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

City:

 

 

 

 

State:

 

 

Zip:

 

 

Country:

 

 

Home Phone:

 

(

)

-

 

 

 

 

 

 

 

 

 

E-Mail:

 

 

 

 

 

 

 

 

 

 

 

 

 

Please answer the following questions to register your product with DESA International:

1.Where will the product be used?

 

Living/Family Room

Office/Warehouse Utility Shed/Outbuilding

Garage Bedroom

Bathroom

Other

2.

If you bought this product yourself, did you plan to purchase this type of product before going into the store? Yes No

3.

Who selected the product? Male

Female Both

 

 

 

4.

What is the population of your area?

Under 10,000

10,000 to 25,000

25,000 to 50,000 50,000 to 100,000

 

100,000 to 250,000

Over 250,000

 

 

 

 

5.

What is your primary source of heat?

Propane (LP Gas) Fuel Oil Wood Natural Gas

Electric

Other

6.

How was the product installed? Professional Installer

Self Other

 

 

 

7.Cost of product excluding sales tax? $___________________

8.Cost to install product? $____________________

9.

Type of store where product was purchased?

Hardware

Propane Dealer

Natural Gas/Utility Co.

Home Center/Builder’s Supply

 

Fireplace or Hearth Shop

Farm Store

Other

 

 

 

 

 

 

10.

What motivated you to buy this product? Sudden Cold Weather

Replace Older Model D.I.Y. Home Project

 

Emergency Back-Up Heat

Heater was on Sale

Energy Savings/High Efficiency Construction Project Other

11.

How did you learn about this product brand? Advertising

Relative or Friend

 

Store Display Other ________________________

12.

Level of Education of Purchaser: Some High School

Completed High School

Completed College

Completed Graduate School

13.

Age of Purchaser: Under 20 20 - 29

30 - 39

40 - 49

50 - 59

60 or Over

 

14.

Buyer’s total annual household income: Under $15,000

$15,000 to $19,999

$20,000 to $34,999

$35,000 to $49,999

 

$50,000 to $74,999 $75,000 to $99,999 $100,000 and Over

 

 

 

15.Store where product was purchased:

Name: ______________________________________

City: _______________________ State: __________

16.In choosing this product, how important were the following:

 

Not Important

Somewhat Important

Very Important

Availability

Price

Brand Name

Overall Quality

Heat Output

Made in USA

Warranty

Local Service

Value for Price

Prior Brand Experience

Controls Location

Thermostat, Remote, or Manual Operation

Ease of Operation

Special Features

Salesperson’s Recommendation

Friend/Relative’s Recommendation

Portability

Quiet Operation

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Contents Unvented VENT-FREE Natural GAS LOG Heaters OWNER’S Operation Installation ManualBiltmore Split OAK, Seasonal OAK, Smoky Mountain OAK Logs What to do if YOU Smell GASSafety Information Table of ContentsProduct Identification Unpacking Product FeaturesLocal Codes AIR for Combustion and VentilationConfined and Unconfined Space Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Installation InstallationCheck GAS Type Minimum Firebox Size Log Front Rear Height Depth WidthMinimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance When Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping systemPressure Testing Heater Gas Connections Installing LogsDual Burner Smoky Mountain Oak Models Dual Burner Biltmore Split Oak Models Dual Burner Premium Aged Split Oak ModelsInstalling Rear Log Single Burner Seasonal Oak Models Installing Crossover LogOperating Heater For Your Safety Read Before LightingLighting Instructions Variable Control Operation Manual Lighting ProcedureTo Turn OFF GAS to Appliance Shutting Off HeaterIgnitor Button Inspecting Burners Cleaning and MaintenanceLogs SpecificationsModel Models ModelObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at top TopFor Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbBreakdown Illustrated PartsDescription QTY Parts ListCGD3018NT CGD3924NT CGD3930NT Illustrated Parts BreakdownCGD3018NT CGD3924NT CGD3930NT Thermostatically-Controlled Biltmore Split Oak Model CCL3018NTCCL3018NT CCL3924NT, CCL3930NTA CCL3924NT CCL3930NTA Variable Manually-Controlled Seasonal Oak Models CRL2718N CRL3124N Variable Manually-Controlled Mountain Oak ModelsService Hints Replacement PartsTechnical Service AccessoriesOwners Registration Form Postage Required Parts Central Warranty Information