Desa CCL3924NR, CCL3930NR Troubleshooting, Observed Problem Possible Cause Remedy

Page 19

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at ODS/pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace piezo ignitor

 

7.

Ignitor electrode positioned wrong

7.

Replace piezo ignitor

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

ODS/pilot is clogged

5.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 18) or replace ODS/

 

 

 

 

pilot assembly

 

6.

Gas regulator setting is not correct

6.

Replace gas control

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural gas company

 

 

which allows thermocouple to cool,

 

 

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 18) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace thermocouple

 

7.

Control valve damaged

7.

Replace control valve

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Continued

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19

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Contents What to do if YOU Smell GAS Remote ReadyUnvented Natural GAS LOG Heater Safety Information Unpacking Safety InformationProduct Features Local CodesUnusually Tight Construction Unvented Natural GAS LOG Heater Remote Control AccessoriesAIR for Combustion and Ventilation Providing Adequate VentilationDetermining FRESH-AIR Flow for Heater Location AIR for Combustion VentilationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Minimum Fireplace Clearance to Combustible Materials InstallationCheck GAS Type LOG Sizing RequirementsMinimum Noncombustible Material Clearances Unvented Natural GAS LOG Heater InstallationDetermining Minimum Mantel Clearances Determining Minimum Mantel Clearances When Using a HoodMantel Clearances Floor ClearancesInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Attaching Flexible Gas Hose to Heater Connecting to GAS SupplyChecking GAS Connections Installing Remote Receiver UnitPressure Testing gas Supply Piping system Pressure Testing Heater Gas ConnectionsInstalling Logs CGD3924NRA Installing Wireless Remote Control AccessoryInstalling 9-Volt Battery in Receiver Installing Crossover Log #4 Installing Logs CCL3924NR and CCL3930NROperating Heater For Your Safety Read Before LightingLighting Instructions Optional Remote Operation Manual Lighting ProcedureUnvented Natural GAS LOG Heater Operating To Turn OFF GAS To ApplianceCghrcta Series Operation Inspecting BurnersPilot Flame Pattern Main BurnerCleaning Burner Injector Holder and Pilot AIR Inlet Hole Unvented Natural GAS LOG Heater Cleaning and MaintenanceService Hints Technical ServiceObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Unvented Natural GAS LOG Heater TroubleshootingGas leak. See Warning statement at CGD3924NRA Unvented Natural GAS LOG Heater Illustrated Parts BreakdownKEY Part Number Description QTY Parts ListCCL3924NR CCL3930NR KEY CCL3924NR CCL3930NR Part Number Description QTY Parts not Under Warranty Parts Under WarrantySpecifications AccessoriesWiring Diagram Warranty Information

CCL3924NR, CCL3930NR specifications

The Desa CCL3930NR and CCL3924NR are advanced heating solutions known for their efficiency and innovative features. These models stand out in the market due to their commitment to both performance and user convenience.

One of the defining characteristics of both models is their energy efficiency. They utilize cutting-edge technology that optimizes fuel consumption while delivering robust heating output. The CCL3930NR, in particular, is designed for larger spaces, providing up to 30,000 BTUs, making it an excellent choice for garages, workshops, or any sizable area requiring reliable warmth. On the other hand, the CCL3924NR is geared toward medium-sized spaces, offering a maximum of 24,000 BTUs, making it suitable for residential settings or smaller commercial environments.

Both units feature a user-friendly thermostat that enables easy temperature control, contributing to user comfort and convenience. This digital thermostat allows for precise temperature settings, ensuring the environment remains consistent and cozy. The programmable features also provide flexibility, allowing users to set schedules according to their needs.

Another significant aspect of these models is their safety technologies. Equipped with robust safety mechanisms, both the CCL3930NR and the CCL3924NR automatically shut off in case of overheating or if the flame goes out unexpectedly. This ensures peace of mind for users, especially in settings where safety is paramount.

The construction of these heaters reflects durability and intention. They are built with high-quality materials designed to withstand the test of time, ensuring longevity and consistent performance. The sleek design also offers aesthetic appeal, allowing them to fit seamlessly into various environments.

In terms of fuel types, both models are versatile, accommodating a variety of fuels such as propane and kerosene, making them adaptable to different user preferences and availability of fuel sources. This flexibility is further enhanced by the portability of the units, enabling easy relocation as spaces or heating needs change.

In conclusion, the Desa CCL3930NR and CCL3924NR represent cutting-edge heating solutions that combine efficiency, safety, and user-friendly features. Whether for personal or professional use, these models offer an effective way to ensure comfort in various environments.
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