Troubleshooting

Check this list of possible problems and solutions before bringing your vacuum to a service center.

Vacuum cleaner won’t run

• Power cord not plugged in	• Check electrical plug
• Blown fuse/tripped breaker in home	• Check/ Replace fuse or reset breaker

Vacuum cleaner and tools won’t pick up dirt

• Incorrect Height Adjustment	• Adjust Powerfoot to correct height setting
• Hose not attached to suction opening	• Firmly push Hose Wand onto the suction
	opening
• Twist Snap Hose not securely attached	• Make sure Twist Snap Hose is snapped
	into locked position.
• Crack or hole in Hose	• Check Hose and replace if needed
• Broken or worn Drive Belt	• Replace Drive Belt, see pg. 10
• Rotating Floor Brush bristles worn	• Replace Brush
• Rotating Floor Brush jammed	• Remove brush and clean debris from
	brush ends
• Clog in vacuum	• Clear clog, see pg. 8-9
• Dust Bin full	• Empty Dust Bin
• Dust Bin not installed properly	• Position correctly and lock in place
• Filters are dirty	• Check Pre-motor and Post-motor filters
• Mini Turbo Brush is clogged or debris is	• Maintaining Mini Turbo Brush, see pg. 11
wrapped around the brush roll

Visible dirt escaping from cleaner

• Dust Bin full	• Empty Dust Bin
• Filters missing or installed incorrectly	• Check Pre-motor and Post-motor filters
• Dust Bin installed incorrectly	for correct installation
• Dust Bin installed incorrectly	• Pull out and re-attach Dust Bin correctly

Code No. DJ68-00000A (REV 0.0)