troubleshooting and information codes
Check these points if your washing machine...
PROBLEM | SOLUTION | |
|
|
|
Will not start | • | Make sure your washing machine is plugged in. |
| • | Make sure the door is firmly closed. |
| • Make sure the water source tap(s) are turned on. | |
| • Make sure to press the Start/Pause button. | |
Has no water or not enough | • | Turn the water tap on fully. |
water | • | Make sure the water source hose is not frozen. |
| • Straighten the water intake hoses. | |
| • | Clean the filter on the water intake hose. |
Has detergent remaining in | • | Make sure your washing machine is running with sufficient water |
the detergent drawer after | • | pressure. |
the wash cycle is complete | Make sure the detergent is added to the center of the detergent | |
|
| drawer. |
Vibrates or is too noisy | • | Make sure your washing machine is on a level surface. If the surface is |
|
| not level, adjust the washing machine feet to level the appliance. |
| • Make sure that the shipping bolts are removed. | |
| • Make sure your washing machine is not touching any other object. | |
| • Make sure the laundry load is balanced. | |
The washing machine does | • | Straighten the drain hose. Eliminate kinked hoses. |
not drain and/or spin | • | Make sure the debris filter is not clogged. |
Door is locked shut or will | • | The door will not open until 3 minutes after the machine stops or the |
not open. |
| power turns off. |
If the problem persists, contact your local Samsung Customer Service.
04 troubleshooting
troubleshooting and information codes _37