Troubleshooting
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
Issues | Solutions and Explanations |
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| First of all, please perform the Picture Test and confirm that your TV is properly |
Picture Quality | displaying test image. (go to MENU - Support - Self Diagnosis - Picture Test) If the test |
| image is properly displayed, the poor picture may caused by the source or signal. |
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| •• If you have an analogue cable/set top box, upgrade to a digital set top box. Use |
| HDMI or Component cables to deliver HD (high definition) picture quality. |
| •• Cable/Satellite subscribers: Try HD stations from the channel line up. |
The TV image does not | •• Aerial connection: Try HD stations after performing Auto tuning. |
look as good as it did in | •• Many HD channels are up scaled from SD (Standard Definition) contents. |
the store. | |
| •• Adjust the Cable/Set top box video output resolution to 1080i or 720p. |
| •• Make sure you are watching the TV at the minimum recommended distance based |
| on the size and definition of the signal. |
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| •• Compression of video contents may cause picture distortion especially in fast moving |
The picture is distorted: | pictures such as sports and action movies. |
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macroblock error, small | •• Low signal level or bad quality can cause picture distortion. This is not a TV issue. |
block, dots, pixelization | •• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on |
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| analogue and digital TV. |
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| •• If you’re using a component connection, make sure the component cables are |
Colour is wrong or missing. | connected to the correct jacks. Incorrect or loose connections may cause colour |
| problems or a blank screen. |
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| •• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / |
| Brightness / Sharpness) |
There is poor colour or | •• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco |
brightness. | Solution - Energy Saving) |
| •• Try resetting the picture to view the default picture settings. (go to MENU - Picture - |
| Reset Picture) |
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There is a dotted line on | •• If the picture size is set to Screen Fit, change it to 16:9. |
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the edge of the screen. | •• Change cable/satellite box resolution. |
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