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Issues | Solutions and Explanations |
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| •• Check cable connections (remove and reconnect all cables connected to the TV and |
| external devices). |
| •• Set your external device’s (Cable/Set top Box, DVD, |
| match the connections to the TV input. For example, if an external device’s output is |
There is no picture/video. | HDMI, it should be connected to an HDMI input on the TV. |
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| •• Make sure your connected devices are powered on. |
•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
•• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
•• Make sure the Aerial cable is connected securely.
The TV is not receiving all | •• Please try Setup (Initial setup) to add available channels to the channel list. Go to | |
MENU - System - Setup (Initial setup) and wait for all available channels to be | ||
channels. | ||
stored. | ||
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| •• Verify the Aerial is positioned correctly. | |
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The picture is distorted: | •• Compression of video contents may cause picture distortion, especially on fast | |
moving pictures such as sports and action movies. | ||
macro block error small | ||
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block, dots, pixelization | •• A low signal can cause picture distortion. This is not a TV issue. | |
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Others |
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| •• HD channels will have black bars on either side of the screen when displaying up | |
| scaled SD (4:3) contents. | |
The picture will not display | •• Black bars on the top and bottom will appear during movies that have aspect ratios | |
in full screen. | ||
different from your TV. | ||
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| •• Adjust the picture size options on your external device or TV to full screen. | |
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| •• Replace the remote control batteries with the poles | |
The remote control does | •• Clean the sensor’s transmission window on the remote. | |
not work. | ||
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| •• Try pointing the remote directly at the TV from 1.5~1.8 m away. | |
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The cable/set top box |
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remote control doesn’t turn | •• Programme the Cable/Set top box remote control to operate the TV. Refer to the | |
the TV on or off, or adjust | Cable/Set top box user manual for the SAMSUNG TV code. | |
the volume. |
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A “Mode Not Supported” | •• Check the supported resolution of the TV, and adjust the external device’s output | |
message appears. | resolution accordingly. | |
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There is a plastic smell | •• This smell is normal and will dissipate over time. | |
from the TV. | ||
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The TV Signal Information | •• This function is only available with digital channels from an Aerial / RF / Coax | |
is unavailable in the Self | connection. | |
Diagnosis Test menu. | ||
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TV is tilted to the right or | •• Remove the stand base from the TV and reassemble it. | |
left side. | ||
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