Samsung UE48J5100AUXRU, UE32J5120AKXRU manual Issues Solutions and Explanations, External devices

Issues

Solutions and Explanations

•• Check cable connections (remove and reconnect all cables connected to the TV and

external devices).

•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to

match the connections to the TV input. For example, if an external device’s output is

There is no picture/video.

HDMI, it should be connected to an HDMI input on the TV.

•• Make sure your connected devices are powered on.

The TV is not receiving all

•• Please try Setup (Initial setup) to add available channels to the channel list. Go to

MENU - System - Setup (Initial setup) and wait for all available channels to be

channels.

stored.

•• Verify the Aerial is positioned correctly.

The picture is distorted:

•• Compression of video contents may cause picture distortion, especially on fast

moving pictures such as sports and action movies.

macro block error small

block, dots, pixelization

•• A low signal can cause picture distortion. This is not a TV issue.

Others

•• HD channels will have black bars on either side of the screen when displaying up

scaled SD (4:3) contents.

The picture will not display

•• Black bars on the top and bottom will appear during movies that have aspect ratios

in full screen.

different from your TV.

•• Adjust the picture size options on your external device or TV to full screen.

•• Replace the remote control batteries with the poles (+/–) in the right direction.

The remote control does

•• Clean the sensor’s transmission window on the remote.

not work.

•• Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable/set top box

remote control doesn’t turn

•• Programme the Cable/Set top box remote control to operate the TV. Refer to the

the TV on or off, or adjust

Cable/Set top box user manual for the SAMSUNG TV code.

the volume.

A “Mode Not Supported”

•• Check the supported resolution of the TV, and adjust the external device’s output

message appears.

resolution accordingly.

There is a plastic smell

•• This smell is normal and will dissipate over time.

from the TV.

The TV Signal Information

•• This function is only available with digital channels from an Aerial / RF / Coax

is unavailable in the Self

connection.

Diagnosis Test menu.

TV is tilted to the right or

•• Remove the stand base from the TV and reassemble it.

left side.