Warranty
Limited 3 Year Warranty
The Vermont Castings Majestic Products Company warrants that this woodburning stove will be free of defects in material and workmanship for a period of three years from the date you receive it, except that the catalyst, thermostat assembly, handles, glass door panels, cement, and gasketing shall be warranted as described below.
The Vermont Castings Majestic Products Company will repair or replace, at its option, any part found to be defective upon inspection by a Vermont Castings Majestic Products Company Authorized Dealer.
The customer must return the defective part or the stove, with shipping prepaid, to the Authorized Dealer or pay for any Authorized Dealer in- home travel fees or service charges for
Any woodburning stove or part thereof that is repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six (6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free of defects in material and workmanship for a period of one year from the date you receive it: The thermostat assembly, handles, glass door panels, cement, and gasketing. Any of these items found to be defective will be repaired or replaced at no charge, upon the return of the part with postage prepaid to a Vermont Castings Majestic Products Company Authorized Dealer.
Any part repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the original catalyst or a replacement catalyst proves defective or ceases to maintain 70% of its particulate emission reduction activity (as measured by an approved testing procedure) within 24 months from the date the Intrepid II is received, the catalyst itself will be replaced free.
From 25 - 72 months a
replacement catalyst and the cost of labor necessary for its installation at the time of replacement.
For stove purchases made after June 30, 1990, a third year (25 - 36 months) of no charge replacement will be made when combustor failure is due to thermal degradation of the substrate (crumbling of ceramic material). The customer must pay for any in- home travel fees, service charges, or transportation costs for returning
the Intrepid II to the Authorized Dealer. |
|
Amount of Time | Credit Towards |
Since Purchase | Replacement Cost |
0 - 24 months | 100% |
25 - 36 months | 50 % |
37 - 48 months | 30% |
49 - 60 months | 20% |
61 - 72 months | 10% |
Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original warranty. The purchaser must provide the following information in order to receive a replacement catalyst under the terms of this limited warranty:
1.Name, address and telephone number.
2.Proof of original purchase date.
3.Date of failure of catalyst.
4.Any relevant information or circumstances regarding determi- nation of failure.
5.In addition, the owner must return the failed catalyst.
Vermont Castings Defiant
Exclusions & Limitations
1.This warranty is transferable; however, proof of original retail purchase is required.
2.This warranty does not cover misuse of the Intrepid II. Misuse includes overfiring which will result if the Intrepid II is used in such a manner as to cause one or more of the plates to glow red. Overfiring can be identified later by warped plates and areas where the paint pigment has burned off. Overfiring in enamel fireplaces is identified by bubbling, cracking, chipping and discoloration of the porcelain enamel finish. The Vermont Castings Majestic Products Company offers no warranty on chipping of enamel surfaces. Inspect your woodburning stove prior to accepting it for any damage to the enamel.
3.This warranty does not cover misuse of the stove as described in the Owner’s Guide, nor does it cover an stove which has been modified unless authorized by a Vermont Castings Majestic Products Company representative in writing. This warranty does not cover damage to the Intrepid II caused by burning salt saturated wood, chemically treated wood, or any fuel not recommended in the Owner’s Guide.
4.This warranty does not cover a stove repaired by someone other than a Vermont Castings Majestic Products Company Authorized Dealer.
5.Damage to the unit while in transit is not covered by this warranty but is subject to a claim against the common carrier. Contact The Vermont Castings Majestic Products Company Authorized Dealer from whom you purchased your stove or The Vermont Castings Majestic Products Company if the purchase was direct. (Do not operate the stove as this may negate the ability to process the claim with the carrier.)
6.Claims are not valid where the installation does not conform to local building and fire codes or, in their absence, to the recommenda- tions in our Owner’s Guide.
7.The salt air environment of coastal areas, or a
8.The Vermont Castings Majestic Products Company shall have no obligation to enhance or update any unit once manufactured.
IN NO EVENT SHALL THE VERMONT CASTINGS MAJESTIC PRODUCTS COMPANY BE LIABLE FOR INCIDENTAL AND CONSE- QUENTIAL DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of
incidential and consequential damages or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should contact a Vermont Castings Majestic Products Company Authorized Dealer or The Vermont Castings Majestic Products Company if the purchase was direct with the following information:
1.Name, address, and telephone number of the purchaser.
2.Date of purchase.
3.Serial number from the label on the back.
4.Nature of the defect or damage.
5.Any relevant information or circumstances, e.g., installation, mode of operation when defect was noted.
A warranty claim will then start in process. The Vermont Castings Majestic Products Company reserves the right to withhold final approval of a warranty claim pending a visual inspection of the defect by authorized representatives.
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