Axis Communications Q6045-E user manual Symptoms, Possible Causes and Remedial Actions, Basic

Page 58

AXIS Q6045-E Mk II PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 56.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 47.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 50. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis Q6045-E Mk II PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045-E Mk II PTZ Dome Network CameraConnectors Performance Considerations For technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsPower Button Control ButtonMidspan LED Indicators Green Steady when AC power input connectedAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Go to Setup EventsLive View Click Use HttpsPTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View Autotracking on Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6045-E Mk II PTZ Dome Network Camera Set Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image SettingsGo to Video Video Stream and select the Image tab Use Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links Preset Positions PTZ Pan Tilt ZoomExclude Areas ConfigurationAutotracking Max LimitsGuard Tour GatekeeperTo add a guard tour Tour Recording Osdi ZonesAdvanced LimitsControls Operator Same as administrator but with lower priority Control QueueShock Detection Set Up Motion Detection WindowsDetectors Motion DetectionBasic Video Analytics Object RemovedEnter/Exit Detector Fence Detector Object CounterBe activated See the online help for more information ObservationsApplications Install ApplicationGo to Setup Applications Application LicensesAxis Q6045-E Mk II PTZ Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemActions Add RecipientsRecipient Types Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourMount and Unmount SD Card Format SD CardTo add a network share MaintenanceNetwork Share Go to System Options Storage Click Network ShareSupport Reset to Factory Default Settings Plain ConfigEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage and disk management problems Condensation in domeTechnical Specifications Installation Function/group Specifications Network SecurityInstallation aid MaintenanceConnectors Function/group Specifications General CasingPower WeightConnectors Performance ConsiderationsM4.2
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Q6045-E specifications

Axis Communications Q6045-E is an advanced network camera designed specifically for professional surveillance applications. This camera exemplifies Axis's commitment to high-performance video surveillance solutions, combining cutting-edge technology with robust design features.

One of the standout characteristics of the Q6045-E is its exceptional imaging capabilities. Equipped with a 1/2.8” sensor, it delivers high-resolution video at up to 1080p, ensuring clear and detailed images even in challenging lighting conditions. The camera supports a wide dynamic range (WDR), enabling it to capture high-quality images in environments with varying light levels, such as areas that experience both bright sunlight and deep shadows.

The Q6045-E also integrates a powerful 30x optical zoom lens, which allows for detailed close-ups of objects at a distance. This feature is essential for applications requiring precise identification, such as monitoring perimeters, parking lots, and business premises. The camera includes intelligent video analytics capabilities, providing features like motion detection, tampering alarm, and audio detection, enhancing the effectiveness of security measures.

Another noteworthy aspect is the camera’s PTZ (pan-tilt-zoom) functionality. It can pan 360 degrees and tilt from -20 to 90 degrees, providing extensive coverage and flexibility for optimal surveillance. This means a single Q6045-E can monitor vast areas, reducing the need for multiple cameras and thus lowering overall system costs.

Durability and reliability are also key features of the Q6045-E. Designed for outdoor use, the camera is IP66-rated and NEMA 4X-rated, which means it can withstand harsh weather conditions, including rain, snow, and extreme temperatures. The built-in heater ensures consistent performance in cold environments, maintaining both functionality and image quality.

The camera is powered over Ethernet (PoE), facilitating easy installation with just one cable for both data and power. This simplifies the setup process and reduces additional wiring costs. Additionally, the Q6045-E supports various video compression formats, including H.264 and H.265, allowing for efficient bandwidth usage without compromising video quality.

In conclusion, Axis Communications Q6045-E is a feature-rich choice for any professional surveillance system, offering high-resolution video, intelligent analytics, robust durability, and flexible installation options. Its innovative technologies make it an ideal solution for enhancing security and surveillance efforts in a wide range of environments.
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