Axis Communications Q6045-E Problems with streaming H.264, Key frames, Video Camera Settings

Page 59

AXIS Q6045-E Mk II PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 64.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 61.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

59

Image 59
Contents Axis Q6045-E Mk II PTZ Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q6045-E Mk II PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeControl Button LED IndicatorsPower Button SD Card SlotGreen Steady when AC power input connected Midspan LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls Autotracking on Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6045-E Mk II PTZ Dome Network Camera Basic Setup Set Up the ProductPixel Counter Click Save to apply the new settingsVideo Video Stream264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Go to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Under Overlay Settings, select Include textPrivacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links PTZ Pan Tilt Zoom Preset PositionsMax Limits ConfigurationAutotracking Exclude AreasTo add a guard tour GatekeeperGuard Tour Limits Osdi ZonesAdvanced Tour RecordingControls Control Queue Operator Same as administrator but with lower priorityMotion Detection Set Up Motion Detection WindowsDetectors Shock DetectionObject Removed Basic Video AnalyticsEnter/Exit Detector Object Counter Fence DetectorObservations Be activated See the online help for more informationApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6045-E Mk II PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersSystem Input SignalHardware StorageRecipient Types Add RecipientsActions Recipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Format SD Card Mount and Unmount SD CardGo to System Options Storage Click Network Share MaintenanceNetwork Share To add a network shareSupport Plain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsCondensation in dome Storage and disk management problemsTechnical Specifications Maintenance Function/group Specifications Network SecurityInstallation aid InstallationWeight Function/group Specifications General CasingPower ConnectorsPerformance Considerations ConnectorsM4.2
Related manuals
Manual 24 pages 14.82 Kb Manual 61 pages 17.77 Kb

Q6045-E specifications

Axis Communications Q6045-E is an advanced network camera designed specifically for professional surveillance applications. This camera exemplifies Axis's commitment to high-performance video surveillance solutions, combining cutting-edge technology with robust design features.

One of the standout characteristics of the Q6045-E is its exceptional imaging capabilities. Equipped with a 1/2.8” sensor, it delivers high-resolution video at up to 1080p, ensuring clear and detailed images even in challenging lighting conditions. The camera supports a wide dynamic range (WDR), enabling it to capture high-quality images in environments with varying light levels, such as areas that experience both bright sunlight and deep shadows.

The Q6045-E also integrates a powerful 30x optical zoom lens, which allows for detailed close-ups of objects at a distance. This feature is essential for applications requiring precise identification, such as monitoring perimeters, parking lots, and business premises. The camera includes intelligent video analytics capabilities, providing features like motion detection, tampering alarm, and audio detection, enhancing the effectiveness of security measures.

Another noteworthy aspect is the camera’s PTZ (pan-tilt-zoom) functionality. It can pan 360 degrees and tilt from -20 to 90 degrees, providing extensive coverage and flexibility for optimal surveillance. This means a single Q6045-E can monitor vast areas, reducing the need for multiple cameras and thus lowering overall system costs.

Durability and reliability are also key features of the Q6045-E. Designed for outdoor use, the camera is IP66-rated and NEMA 4X-rated, which means it can withstand harsh weather conditions, including rain, snow, and extreme temperatures. The built-in heater ensures consistent performance in cold environments, maintaining both functionality and image quality.

The camera is powered over Ethernet (PoE), facilitating easy installation with just one cable for both data and power. This simplifies the setup process and reduces additional wiring costs. Additionally, the Q6045-E supports various video compression formats, including H.264 and H.265, allowing for efficient bandwidth usage without compromising video quality.

In conclusion, Axis Communications Q6045-E is a feature-rich choice for any professional surveillance system, offering high-resolution video, intelligent analytics, robust durability, and flexible installation options. Its innovative technologies make it an ideal solution for enhancing security and surveillance efforts in a wide range of environments.