Zoom Dialer 27 Setting Up the Dialer as a Toll Restrictor, Set the Domestic Toll Length, Settings

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Setting Up the Dialer as a Toll Restrictor

In this section we tell you how to set up your dialer as a toll restrictor. If you don't want to do this, please go to Settings on page 12.

Setting up the dialer as a toll restrictor prevents people from making toll calls on your line. You can define which toll calls are restricted. Some of the possible call types you can restrict are:

All toll calls

All international toll calls

All toll calls to a particular country

All domestic toll calls

All calls to fee-based 900 numbers

Calls to particular destinations

If you want to restrict all calls other than hotline calls, please see the section Universal Call Blocking under Hotline Security on pages 5 & 6.

To set up the dialer as a toll restrictor, you will have to do four things. They are:

Tell the dialer how many digits there are in a domestic toll call

Tell the dialer what the domestic toll prefix is

Tell the dialer what the international toll prefix is

Program numbers to restrict

You may optionally allow some numbers within a restricted area. For example, you may restrict all calls to a particular country, except for the phone number of a relative who lives in that country.

Note: The domestic toll call length and prefix, and the international prefix, are set to the North American standards by default. So in North America, if you don't change these defaults, you just have to program the numbers you want to restrict.

Set the Domestic Toll Length

To set the domestic toll call length, do the following:

1.Take your phone off-hook

2.Press # 5

3.Enter LL, where LL is the 2-digit description of the number of digits in a domestic toll call

4.Press # #

5.Listen for two confirmation beeps

6.Place your phone on-hook

LLis the two-digit length of a domestic toll call, including the domestic toll prefix. The default value is 11. Note that if the length in your area is less

Settings

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Contents Dialer Installation & User GuideCopyright 2004 All rights reserved Contents Page Getting Started Installing the DialerHow Dialer 27 Works Getting StartedDialer Seconds after coming off-hook, where N is from 1 to Setting Up the Dialer as a HotlineSetting Up the Dialer Programming a Hotline Phone NumberOnly one trigger can be active at any time Hotline Security Setting a PasswordUniversal Call Blocking Advanced Hotline Number ProgrammingEnter # * 2 Enter the first Instruction or NumberSeconds List of Instructions for Dialer Strings PPPLast at least 2.4 seconds Listen for Voice at least .2 seconds of voice# * 4 # # # 0 # 1 8 8 8 5 5 5 3 3 3 3 ## 1 # 0 1 2 3 4 5 6 7 8 9 # # * 0 # # #Settings Setting Up the Dialer as a Toll RestrictorSet the Domestic Toll Length Set the International Toll Prefix Set the Domestic Toll PrefixSet Toll Restriction Allow Some Calls Within a Restricted Area Dialer Tone Settings SettingsUsing the Dialer in Hotline Mode Using the DialerUsing the Dialer in Toll Restrictor Mode Frequently Asked QuestionsHotline Dialer Installation & User Guide Why doesnt my dialer work? Frequently Asked QuestionsWhy doesnt the dialer dial my hotline number? How can I make the dialer dial faster?Does the dialer work with rotary or pulse phones? How can I make the dialer tones quieter?Removed a restricted sequence, but it is still restricted To Set Up a Trigger and Hotline Number Command SummaryDialer LED Definitions Dialer LED Definitions0364-A 27308 2004

Dialer 27 specifications

Zoom Dialer 27 is an advanced communications solution designed specifically for businesses looking to enhance their calling capabilities and improve customer engagement. This sophisticated dialer integrates seamlessly with various customer relationship management (CRM) systems, allowing for a streamlined workflow that improves productivity and efficiency.

One of the standout features of Zoom Dialer 27 is its predictive dialing capability. This feature allows agents to efficiently manage outbound calls by automatically dialing numbers from a pre-defined list. The predictive dialer intelligently estimates when an agent will become available and connects calls accordingly, significantly reducing wait time and increasing the number of successful connections.

Moreover, the software incorporates a power dialer function, enabling users to initiate calls one after another without manual dialing. This not only saves time but also helps maintain a steady workflow throughout the day. Additionally, Zoom Dialer 27 includes a preview dialer mode that allows agents to see information about the contact before making the call, enabling them to prepare and personalize their conversations effectively.

Zoom Dialer 27 is built on robust technologies that ensure high reliability and performance. It utilizes cloud-based infrastructure, allowing for easy scalability to accommodate business growth and changing needs. This also ensures that users can access the platform from anywhere, making remote work more achievable. The security of customer data is paramount, and Zoom Dialer 27 employs advanced encryption protocols and compliance measures to protect sensitive information.

Another notable characteristic of Zoom Dialer 27 is its comprehensive reporting and analytics features. Users can gain insights into call performance, agent productivity, and overall campaign effectiveness through real-time dashboards and detailed reports. This data-driven approach empowers businesses to make informed decisions and optimize their calling strategies for better results.

Integrating with leading CRMs and other business applications, Zoom Dialer 27 enhances collaboration and communication across different departments. This ensures that customer interactions are logged and tracked, providing a holistic view of customer journeys.

In summary, Zoom Dialer 27 stands out for its predictive and power dialing functionalities, cloud-based architecture, robust security measures, and powerful reporting tools. This makes it a valuable tool for organizations aiming to enhance their outbound calling efforts, improve customer relations, and drive growth in an increasingly competitive landscape.