Zoom manual Getting Started, Installing the Dialer, How Dialer 27 Works

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Getting Started

Thank you for purchasing the Dialer 27, which can be used as a hotline dialer, a toll restrictor, or both. The Dialer 27 plugs into a standard phone jack, and works for all the phones on the same phone line. Before you begin installing the dialer, you should read the section below.

How Dialer 27 Works

When Dialer 27 is used for a hotline application, it dials a phone number whenever something triggers the dialer. You can program the number dialed by the dialer, and the trigger that causes the dialer to dial. You can program the dialer from any tone phone connected to the same phone line as the dialer.

You can also use the dialer to restrict access to toll numbers.

Setting up and using the dialer involves these easy steps:

1.Install the dialer.

2.Once the dialer is installed, program it as a hotline dialer, a toll restrictor, or both.

3.Use the dialer.

Installing the Dialer

First, find a suitable location for the dialer. This location needs two things:

•A standard phone jack connected to the phone line you want to use for your dialer.

It's okay if there's something plugged into that jack, since the dialer has an extra jack for that situation. (Some toll restriction features may not work on a phone line that has ADSL service for high-speed Internet access.)

•An electrical outlet near the phone jack for plugging in the dialer's power cube.

This power outlet should be powered up all the time, and not turned on or off by a light switch.

The dialer's location should be as close as possible to where the phone line enters your premises. See if you can tell where the phone line comes into your premises, and locate the dialer at the nearest phone jack if possible. If you can't tell and you have an apartment, pick a jack toward the center of the building. If you can't tell and you have a home, pick a jack on or near the first floor if possible.

See the picture following. Plug the power cube into the power outlet, and plug its other end into the dialer power jack. The dialer's light will blink rapidly ON and OFF. If there's something plugged into the phone jack you've chosen, unplug it and plug it into the dialer phone jack 1 as shown. Now plug the short dialer phone cord into the dialer phone jack 2, with the other end of the

Getting Started

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Contents Dialer Installation & User GuideCopyright 2004 All rights reserved Contents Page Getting Started Installing the DialerHow Dialer 27 Works Getting StartedDialer Seconds after coming off-hook, where N is from 1 to Setting Up the Dialer as a HotlineSetting Up the Dialer Programming a Hotline Phone NumberOnly one trigger can be active at any time Hotline Security Setting a PasswordUniversal Call Blocking Advanced Hotline Number ProgrammingEnter # * 2 Enter the first Instruction or NumberSeconds List of Instructions for Dialer Strings PPPLast at least 2.4 seconds Listen for Voice at least .2 seconds of voice# * 4 # # # 0 # 1 8 8 8 5 5 5 3 3 3 3 ## 1 # 0 1 2 3 4 5 6 7 8 9 # # * 0 # # #Set the Domestic Toll Length Setting Up the Dialer as a Toll RestrictorSettings Set Toll Restriction Set the Domestic Toll PrefixSet the International Toll Prefix Allow Some Calls Within a Restricted Area Dialer Tone Settings SettingsUsing the Dialer in Hotline Mode Using the DialerUsing the Dialer in Toll Restrictor Mode Frequently Asked QuestionsHotline Dialer Installation & User Guide Why doesnt my dialer work? Frequently Asked QuestionsWhy doesnt the dialer dial my hotline number? How can I make the dialer dial faster?Does the dialer work with rotary or pulse phones? How can I make the dialer tones quieter?Removed a restricted sequence, but it is still restricted To Set Up a Trigger and Hotline Number Command SummaryDialer LED Definitions Dialer LED Definitions0364-A 27308 2004

Dialer 27 specifications

Zoom Dialer 27 is an advanced communications solution designed specifically for businesses looking to enhance their calling capabilities and improve customer engagement. This sophisticated dialer integrates seamlessly with various customer relationship management (CRM) systems, allowing for a streamlined workflow that improves productivity and efficiency.

One of the standout features of Zoom Dialer 27 is its predictive dialing capability. This feature allows agents to efficiently manage outbound calls by automatically dialing numbers from a pre-defined list. The predictive dialer intelligently estimates when an agent will become available and connects calls accordingly, significantly reducing wait time and increasing the number of successful connections.

Moreover, the software incorporates a power dialer function, enabling users to initiate calls one after another without manual dialing. This not only saves time but also helps maintain a steady workflow throughout the day. Additionally, Zoom Dialer 27 includes a preview dialer mode that allows agents to see information about the contact before making the call, enabling them to prepare and personalize their conversations effectively.

Zoom Dialer 27 is built on robust technologies that ensure high reliability and performance. It utilizes cloud-based infrastructure, allowing for easy scalability to accommodate business growth and changing needs. This also ensures that users can access the platform from anywhere, making remote work more achievable. The security of customer data is paramount, and Zoom Dialer 27 employs advanced encryption protocols and compliance measures to protect sensitive information.

Another notable characteristic of Zoom Dialer 27 is its comprehensive reporting and analytics features. Users can gain insights into call performance, agent productivity, and overall campaign effectiveness through real-time dashboards and detailed reports. This data-driven approach empowers businesses to make informed decisions and optimize their calling strategies for better results.

Integrating with leading CRMs and other business applications, Zoom Dialer 27 enhances collaboration and communication across different departments. This ensures that customer interactions are logged and tracked, providing a holistic view of customer journeys.

In summary, Zoom Dialer 27 stands out for its predictive and power dialing functionalities, cloud-based architecture, robust security measures, and powerful reporting tools. This makes it a valuable tool for organizations aiming to enhance their outbound calling efforts, improve customer relations, and drive growth in an increasingly competitive landscape.
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