Zoom Dialer 27 manual

Page 6

dialer cord going into the wall jack you've chosen. Once you do this, the light should blink once a second to show that the dialer is installed correctly. If the light stays ON constantly, you should swap the cords plugged into the dialer, so that the short cord goes into jack 1. Now the LED should blink properly, showing that the dialer is installed correctly.

Dialer

Phone

Jack

Power

Cube

12

Dialer Cord (short)

Note: If the dialer's LED remains on solidly (i.e., does not blink), plug the dialer cord into the dialer's phone jack 1. This is very important.

If you'd like, you can mount the dialer on your wall using the self-adhesive pad provided, or you can use screws if you prefer. To use the self-adhesive pad, peel off the tape on both sides of the pad, stick the pad to the bracket on the slightly smaller side with holes, and then attach the bracket to the wall. Instead of using the pad, you can attach the bracket with two ¾" #6 flathead wood screws, available in any hardware store.

2

Hotline Dialer Installation & User Guide

Page 5 Page 7
Image 6
Page 5 Page 7
Contents Installation & User Guide DialerCopyright 2004 All rights reserved Contents Page How Dialer 27 Works Installing the DialerGetting Started Getting StartedDialer Setting Up the Dialer Setting Up the Dialer as a HotlineSeconds after coming off-hook, where N is from 1 to Programming a Hotline Phone NumberOnly one trigger can be active at any time Setting a Password Hotline SecurityEnter # * 2 Advanced Hotline Number ProgrammingUniversal Call Blocking Enter the first Instruction or NumberLast at least 2.4 seconds List of Instructions for Dialer Strings PPPSeconds Listen for Voice at least .2 seconds of voice# 1 # 0 1 2 3 4 5 6 7 8 9 # # 0 # 1 8 8 8 5 5 5 3 3 3 3 ## * 4 # # # * 0 # # #Setting Up the Dialer as a Toll Restrictor SettingsSet the Domestic Toll Length Set the Domestic Toll Prefix Set the International Toll PrefixSet Toll Restriction Allow Some Calls Within a Restricted Area Settings Dialer Tone SettingsUsing the Dialer in Toll Restrictor Mode Using the DialerUsing the Dialer in Hotline Mode Frequently Asked QuestionsHotline Dialer Installation & User Guide Why doesnt the dialer dial my hotline number? Frequently Asked QuestionsWhy doesnt my dialer work? How can I make the dialer dial faster?How can I make the dialer tones quieter? Does the dialer work with rotary or pulse phones?Removed a restricted sequence, but it is still restricted Command Summary To Set Up a Trigger and Hotline NumberDialer LED Definitions Dialer LED Definitions0364-A 27308 2004

Dialer 27 specifications

Zoom Dialer 27 is an advanced communications solution designed specifically for businesses looking to enhance their calling capabilities and improve customer engagement. This sophisticated dialer integrates seamlessly with various customer relationship management (CRM) systems, allowing for a streamlined workflow that improves productivity and efficiency.

One of the standout features of Zoom Dialer 27 is its predictive dialing capability. This feature allows agents to efficiently manage outbound calls by automatically dialing numbers from a pre-defined list. The predictive dialer intelligently estimates when an agent will become available and connects calls accordingly, significantly reducing wait time and increasing the number of successful connections.

Moreover, the software incorporates a power dialer function, enabling users to initiate calls one after another without manual dialing. This not only saves time but also helps maintain a steady workflow throughout the day. Additionally, Zoom Dialer 27 includes a preview dialer mode that allows agents to see information about the contact before making the call, enabling them to prepare and personalize their conversations effectively.

Zoom Dialer 27 is built on robust technologies that ensure high reliability and performance. It utilizes cloud-based infrastructure, allowing for easy scalability to accommodate business growth and changing needs. This also ensures that users can access the platform from anywhere, making remote work more achievable. The security of customer data is paramount, and Zoom Dialer 27 employs advanced encryption protocols and compliance measures to protect sensitive information.

Another notable characteristic of Zoom Dialer 27 is its comprehensive reporting and analytics features. Users can gain insights into call performance, agent productivity, and overall campaign effectiveness through real-time dashboards and detailed reports. This data-driven approach empowers businesses to make informed decisions and optimize their calling strategies for better results.

Integrating with leading CRMs and other business applications, Zoom Dialer 27 enhances collaboration and communication across different departments. This ensures that customer interactions are logged and tracked, providing a holistic view of customer journeys.

In summary, Zoom Dialer 27 stands out for its predictive and power dialing functionalities, cloud-based architecture, robust security measures, and powerful reporting tools. This makes it a valuable tool for organizations aiming to enhance their outbound calling efforts, improve customer relations, and drive growth in an increasingly competitive landscape.
Top Page Image Contents