Zoom Dialer 27 manual Dialer Tone Settings

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Settings

In this section we tell you how to vary the loudness or length of the DTMF tones generated by your dialer. If you don't care about these things, please go to Using Your Dialer on page 13.

Dialer Tone Settings

The dialer dials by generating DTMF tones. You can adjust the DTMF tone volume and tone length to please you.

Note that if you select short and/or soft tones, these may not be consistently and reliably detected. If you have this problem, often you can make just the first tone of each number longer or louder to make detection reliable. The first tone is the first digit of the hotline number, or if you used advanced hotline number programming, it is the first digit of each of the numbers you entered. By default, the first tone is longer than other tones, but at the same volume. You can modify the length and loudness of first tones using the #*5n and #*6n commands below.

If you don't want to change the DTMF tone settings, please turn to Using the Dialer on page 13.

Tone Volume: To control the volume, go off-hook and dial

#*34##

for LOUD tones (nominally 0dBm)

#*33##

for MEDIUM tones (nominally -6dBm) (default)

#*32##

for SOFT tones (nominally -12dBm)

#*31##

for SOFTEST tones (nominally -18dBm)

#*60##

first tones same as other tones (default)

#*61##

first tones LOUD, other tones as programmed by #*3 command

Tone Length: To control the length, go off-hook and dial

#*45##

for 250 millisecond tones

#*44##

for 150 millisecond tones

#*43##

for 100 millisecond tones (default)

#*42##

for 70 millisecond tones

#*41##

for 50 millisecond tones

#*40##

for 40 millisecond tones

#*50##

first tones same as other tones

#*51##

first tones long (1/4 second), other tones as programmed by #*4

 

command

Note: Interdigit time is 30ms for 40ms tones, 50ms for 50 -100ms tones, and 70ms for 150 & 250ms tones.

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Hotline Dialer Installation & User Guide

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Contents Installation & User Guide DialerCopyright 2004 All rights reserved Contents Page Installing the Dialer Getting StartedHow Dialer 27 Works Getting StartedDialer Setting Up the Dialer as a Hotline Seconds after coming off-hook, where N is from 1 toSetting Up the Dialer Programming a Hotline Phone NumberOnly one trigger can be active at any time Setting a Password Hotline SecurityAdvanced Hotline Number Programming Universal Call BlockingEnter # * 2 Enter the first Instruction or NumberList of Instructions for Dialer Strings PPP SecondsLast at least 2.4 seconds Listen for Voice at least .2 seconds of voice# 0 # 1 8 8 8 5 5 5 3 3 3 3 # # * 4 # ## 1 # 0 1 2 3 4 5 6 7 8 9 # # * 0 # # #Settings Setting Up the Dialer as a Toll RestrictorSet the Domestic Toll Length Set the International Toll Prefix Set the Domestic Toll PrefixSet Toll Restriction Allow Some Calls Within a Restricted Area Settings Dialer Tone SettingsUsing the Dialer Using the Dialer in Hotline ModeUsing the Dialer in Toll Restrictor Mode Frequently Asked QuestionsHotline Dialer Installation & User Guide Frequently Asked Questions Why doesnt my dialer work?Why doesnt the dialer dial my hotline number? How can I make the dialer dial faster?How can I make the dialer tones quieter? Does the dialer work with rotary or pulse phones?Removed a restricted sequence, but it is still restricted Command Summary To Set Up a Trigger and Hotline NumberDialer LED Definitions Dialer LED Definitions0364-A 27308 2004

Dialer 27 specifications

Zoom Dialer 27 is an advanced communications solution designed specifically for businesses looking to enhance their calling capabilities and improve customer engagement. This sophisticated dialer integrates seamlessly with various customer relationship management (CRM) systems, allowing for a streamlined workflow that improves productivity and efficiency.

One of the standout features of Zoom Dialer 27 is its predictive dialing capability. This feature allows agents to efficiently manage outbound calls by automatically dialing numbers from a pre-defined list. The predictive dialer intelligently estimates when an agent will become available and connects calls accordingly, significantly reducing wait time and increasing the number of successful connections.

Moreover, the software incorporates a power dialer function, enabling users to initiate calls one after another without manual dialing. This not only saves time but also helps maintain a steady workflow throughout the day. Additionally, Zoom Dialer 27 includes a preview dialer mode that allows agents to see information about the contact before making the call, enabling them to prepare and personalize their conversations effectively.

Zoom Dialer 27 is built on robust technologies that ensure high reliability and performance. It utilizes cloud-based infrastructure, allowing for easy scalability to accommodate business growth and changing needs. This also ensures that users can access the platform from anywhere, making remote work more achievable. The security of customer data is paramount, and Zoom Dialer 27 employs advanced encryption protocols and compliance measures to protect sensitive information.

Another notable characteristic of Zoom Dialer 27 is its comprehensive reporting and analytics features. Users can gain insights into call performance, agent productivity, and overall campaign effectiveness through real-time dashboards and detailed reports. This data-driven approach empowers businesses to make informed decisions and optimize their calling strategies for better results.

Integrating with leading CRMs and other business applications, Zoom Dialer 27 enhances collaboration and communication across different departments. This ensures that customer interactions are logged and tracked, providing a holistic view of customer journeys.

In summary, Zoom Dialer 27 stands out for its predictive and power dialing functionalities, cloud-based architecture, robust security measures, and powerful reporting tools. This makes it a valuable tool for organizations aiming to enhance their outbound calling efforts, improve customer relations, and drive growth in an increasingly competitive landscape.
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