Zoom Dialer 27 manual Setting Up the Dialer as a Hotline, Programming a Hotline Phone Number

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Setting Up the Dialer as a Hotline

If you do not want to program a hotline number but do want to restrict access to toll numbers, see Setting Up the Dialer as a Toll Restrictor (page 9). Otherwise please read below about programming a hotline number and trigger. If you want to, you can also set the dialer up as a Toll Restrictor after you have programmed a hotline number.

Programming a Hotline Phone Number

This section tells you how to program the number you want the dialer to dial when a trigger occurs.

To program a hotline phone number, do the following.

1.Take your phone off-hook

2.Press # 0 #

3.Enter the hotline phone number

4.Press # #

5.Listen for two confirmation beeps

6.Place your phone on-hook

If you wish, you can program a complicated hotline number, consisting of a sequence of numbers separated by pauses and other items. See the section Advanced Hotline Number Programming to learn how to do this.

Programming a Trigger

Before you can use your dialer, you will need to select the trigger that will tell the dialer when to dial the hotline number you programmed.

The available triggers are:

•N seconds after coming off-hook, where N is from 1 to 9.

•Dial tone. This is good for situations where you want someone to be able to dial without dialer involvement by dialing as soon as the dialer detects dial tone after someone comes off-hook. The dialer detects dial tone within about a tenth of a second. Please see the note below on how to reprogram a dialer configured in this mode.

•Someone presses the first digit of the hotline phone number for a long time (more than .6 seconds). This is good for situations where you want someone to be able to dial normally most of the time, and to be able to trigger the dialer by holding down the button of the first tone dialed. This only works for phones that generate a tone during the whole time you're pushing the button.

•On power-upAfter the dialer receives power, it electronically takes the phone off-hook and then dials after it detects about a tenth of a second of dial tone. This trigger is normally only recommended when the dialer is embedded in an electronic system. Please see the note below on how to reprogram a dialer configured in this mode.

Setting Up the Dialer

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Contents Dialer Installation & User GuideCopyright 2004 All rights reserved Contents Page Getting Started Installing the DialerGetting Started How Dialer 27 WorksDialer Programming a Hotline Phone Number Setting Up the Dialer as a HotlineSeconds after coming off-hook, where N is from 1 to Setting Up the DialerOnly one trigger can be active at any time Hotline Security Setting a PasswordEnter the first Instruction or Number Advanced Hotline Number ProgrammingUniversal Call Blocking Enter # * 2Listen for Voice at least .2 seconds of voice List of Instructions for Dialer Strings PPPSeconds Last at least 2.4 seconds# * 0 # # # # 0 # 1 8 8 8 5 5 5 3 3 3 3 ## * 4 # # # 1 # 0 1 2 3 4 5 6 7 8 9 #Settings Setting Up the Dialer as a Toll RestrictorSet the Domestic Toll Length Set the International Toll Prefix Set the Domestic Toll PrefixSet Toll Restriction Allow Some Calls Within a Restricted Area Dialer Tone Settings SettingsFrequently Asked Questions Using the DialerUsing the Dialer in Hotline Mode Using the Dialer in Toll Restrictor ModeHotline Dialer Installation & User Guide How can I make the dialer dial faster? Frequently Asked QuestionsWhy doesnt my dialer work? Why doesnt the dialer dial my hotline number?Does the dialer work with rotary or pulse phones? How can I make the dialer tones quieter?Removed a restricted sequence, but it is still restricted To Set Up a Trigger and Hotline Number Command SummaryDialer LED Definitions Dialer LED Definitions0364-A 27308 2004

Dialer 27 specifications

Zoom Dialer 27 is an advanced communications solution designed specifically for businesses looking to enhance their calling capabilities and improve customer engagement. This sophisticated dialer integrates seamlessly with various customer relationship management (CRM) systems, allowing for a streamlined workflow that improves productivity and efficiency.

One of the standout features of Zoom Dialer 27 is its predictive dialing capability. This feature allows agents to efficiently manage outbound calls by automatically dialing numbers from a pre-defined list. The predictive dialer intelligently estimates when an agent will become available and connects calls accordingly, significantly reducing wait time and increasing the number of successful connections.

Moreover, the software incorporates a power dialer function, enabling users to initiate calls one after another without manual dialing. This not only saves time but also helps maintain a steady workflow throughout the day. Additionally, Zoom Dialer 27 includes a preview dialer mode that allows agents to see information about the contact before making the call, enabling them to prepare and personalize their conversations effectively.

Zoom Dialer 27 is built on robust technologies that ensure high reliability and performance. It utilizes cloud-based infrastructure, allowing for easy scalability to accommodate business growth and changing needs. This also ensures that users can access the platform from anywhere, making remote work more achievable. The security of customer data is paramount, and Zoom Dialer 27 employs advanced encryption protocols and compliance measures to protect sensitive information.

Another notable characteristic of Zoom Dialer 27 is its comprehensive reporting and analytics features. Users can gain insights into call performance, agent productivity, and overall campaign effectiveness through real-time dashboards and detailed reports. This data-driven approach empowers businesses to make informed decisions and optimize their calling strategies for better results.

Integrating with leading CRMs and other business applications, Zoom Dialer 27 enhances collaboration and communication across different departments. This ensures that customer interactions are logged and tracked, providing a holistic view of customer journeys.

In summary, Zoom Dialer 27 stands out for its predictive and power dialing functionalities, cloud-based architecture, robust security measures, and powerful reporting tools. This makes it a valuable tool for organizations aiming to enhance their outbound calling efforts, improve customer relations, and drive growth in an increasingly competitive landscape.
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